Business Details
About
HotelIntercontinental Hotels
Location
IHG Army Hotels Moon Hall
Building D-3601 Darby Loop, Fort Bragg, NC
28310, United States
Hours
Reviews
3.8
575 reviews
5 stars
217
4 stars
165
3 stars
94
2 stars
49
1 star
50
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, noting exceptional service during their stays.
Room Condition
Numerous reviews highlighted the outdated and poorly maintained condition of the rooms, with issues such as stains, odors, and cleanliness concerns.
Breakfast Quality
Guests appreciated the complimentary breakfast, describing it as good and varied, which was a positive aspect of their stay.
Location
The hotel's location on base was frequently mentioned as a significant advantage, providing convenience for guests.
Maintenance Issues
Several reviews pointed out ongoing maintenance problems, including poor water pressure, malfunctioning appliances, and inadequate housekeeping services.
- SSSkylar3 days ago1.0AC fan was stuck on, blowing ridiculous amounts of dust and who know's what throughout the room (pretty sure it gave me bronchitis or something, maybe rickets). Toilet runs constantly or won't flush at all. Fixed itself for a little while but it broke again. Floors and walls are stained, nothing has been replaced or upgraded in 10+ years. Service staff was helpful and accommodating. Although, I did have to call the front desk 5 times before they answered prior to my arrival. This hotel needs a Go-FundMe, let's make it happen.
- GGGatorJosh014 days ago3.0⭐️⭐️⭐️ 3-Star Review I’m currently staying at the IHG on Fort Bragg. Overall, it’s a mixed experience. The room itself is okay, but the hotel definitely feels dated. The bathroom is very old, and the shower does not drain well — water backs up during a shower and ends up covering your feet or even reaching your ankles by the time you’re done. The tile and fixtures look worn, and the old-school air conditioning and curtains add to the outdated feel. The carpet is also pretty old and somewhat ragged. Breakfast is fine, but nothing special — just the standard IHG breakfast, which gets the job done but doesn’t stand out. That said, the staff is outstanding. Everyone I’ve interacted with has been super friendly, helpful, and genuinely pleasant. They absolutely deserve the highest marks and are the best part of the stay. If the rooms and facilities were updated, this place would be much better. For now, I’d rate the hotel itself around a 2–3, but the staff alone earns full credit.
- ATAnthony TorrezJan 3, 20261.0You can't even call a staff member here to set up a stay and the website is unfuctional. I dialed every number option and not one person answered the front desk didn't answer five times.
- RHRussell HarrisNov 30, 20253.0As I read the replies to many other reviews done here it really makes no sense for me to complain about the condition of the rooms and the building itself. The concerns have been addressed and answered. Yes it is a very old building it has served its purpose. The next time I travel back to fort Bragg, I'm looking forward to staying at the newer hotel that they're building right across from Moon Hall. Hopefully the price will be about the same🤞 However, I will compliment the staff. The young lady at the desk was very friendly and helpful. She welcomed me with a great smile and a can do attitude. She was able to answer all my questions and attend to any of my room needs. I really appreciate that after being on the road for well over 6 hours.
- SJShannon JaindlNov 17, 20255.0Staying here for work. So far it’s great- especially for the price. I came in super late/early- 3 am Monday morning and the front desk employee/night auditor was so incredibly nice and welcoming. I wish I would’ve asked for her name but it’s the lady who worked Sunday pm to Monday 11/17 am. I haven’t even been here for 24 hours but really wanted to point out the exceptional customer service from the lady at check-in and the man currently working up front.
Frequently Asked Questions About IHG Army Hotels Moon Hall
What are the check-in and check-out options available at IHG Army Hotels Moon Hall?
The hotel offers contactless check-in and checkout for a convenient experience.
Are pets allowed at IHG Army Hotels Moon Hall?
Yes, both cats and dogs are welcome at the hotel.
Does IHG Army Hotels Moon Hall provide free Wi-Fi for guests?
Yes, free Wi-Fi is available throughout the hotel.
Is breakfast available at IHG Army Hotels Moon Hall?
Yes, breakfast is available for guests at the hotel.
Are there any meeting or conference facilities at IHG Army Hotels Moon Hall?
Yes, the hotel has 4 meeting rooms available for events and conferences.
What sanitation measures are in place at IHG Army Hotels Moon Hall?
The hotel uses commercial grade disinfectants, enhanced cleaning in guest rooms and common areas, has employees trained in hand washing and cleaning procedures, removes high-touch items, provides sanitizer, and disinfects or discards plastic keycards.
Are there parking facilities available at the hotel, and is there a fee?
Yes, parking is available and it is free for guests.
What nearby dining options are available around IHG Army Hotels Moon Hall?
Nearby dining options include Panda Express, Charley’s Grilled Subs, Popeyes Louisiana Kitchen, Subway, Charleys Cheesesteaks, and Burger King, offering a variety of fast food and sandwich choices.
What nearby attractions can guests visit around IHG Army Hotels Moon Hall?
Guests can visit the JFK Special Warfare Museum, JFK Auditorium at Fort Bragg, and the Cleland Ice and In-Line Skating Rink for interesting cultural and recreational activities.
Are there nearby services that can help guests with postal and banking needs?
Yes, there are multiple nearby post offices including US Post Office and United States Postal Service, as well as banking services like First Citizens Bank and First Citizens Bank ATM.