Business Details
About
Hotel
At the SureStay Plus by Best Western Durham Medical Center in Durham, NC, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Location
SureStay Plus by Best Western Durham Medical Center
3710 Hillsborough Rd, Durham, NC
27705-2906, United States
Hours
Reviews
3.2
232 reviews
5 stars
92
4 stars
27
3 stars
23
2 stars
22
1 star
68
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including dirty rooms, stained linens, and reports of roaches.
Customer Service
While some guests praised the staff, particularly Sam, for being friendly and helpful, others reported poor service and lack of responsiveness from management.
Safety Concerns
Several customers expressed concerns about the safety of the area, mentioning loud noises, suspicious individuals, and a lack of security measures.
Value for Money
Some guests felt the hotel provided decent value for the price, especially for a budget stay, while others felt it did not meet the standards expected from the Best Western brand.
Facilities Condition
The hotel was described as run-down with outdated facilities, including issues with maintenance, such as broken elevators and inadequate heating.
- KTKelvin ThomasJan 24, 20252.0This hotel has roaches, that's the worse thing about it. Currently half the hotel is under "remodeling" as they call it. But what that really mean is that they change the floors and paint the walls covering up mold, and damage to the door, walls, furniture etc. This is a 2 star hotel that has an excellent housekeeping staff which benefits them by hiding the flaws of the place because they do such a thorough job. So instead of over paying for a 2 star roach invested, moldy (but clean) hotel worth $50 a night for 85, just spend the extra money elsewhere..
- XJX2. JonesJun 20, 20243.0So this is just my honest opinion. I have to say that the stay was okay. The staff all seem like very respectful, decent people. The rooms were the rooms were good. The rooms were good. I couldn't complain about the rooms and the breakfast wasn't like A1 but the breakfast was definitely a plus. So all in all I enjoyed my stay.
- ONOlivia NorwoodNov 20, 20225.0Comfortable bed quiet spot Sam has good customer service and willing to help when needed
- CDCarol DavisNov 13, 20225.0I had a really good stay there was really good customer service front desk associate was the best sam was the very best come stay sometimes!
- SRShawnda RussellApr 7, 20225.0Nice clean room, breakfast was delicious!
Frequently Asked Questions About SureStay Plus by Best Western Durham Medical Center
Does SureStay Plus by Best Western Durham Medical Center offer complimentary breakfast?
Yes, breakfast is available for free at SureStay Plus by Best Western Durham Medical Center.
Can I bring my dog or other pets to SureStay Plus by Best Western Durham Medical Center?
Yes, the hotel welcomes dogs and other pets.
Is SureStay Plus by Best Western Durham Medical Center a smoke-free property?
Yes, the hotel is a smoke-free property.
Does the hotel provide free Wi-Fi access?
Yes, free Wi-Fi is available throughout the hotel.
What are the operating hours of SureStay Plus by Best Western Durham Medical Center?
The hotel is open 24 hours daily, every day of the week.
Is there a fitness center available at the SureStay Plus by Best Western Durham Medical Center?
Yes, a fitness center is available for guests to use.
How can I contact SureStay Plus by Best Western Durham Medical Center by phone?
You can reach the hotel at +1 919-382-3388.
What nearby hotels can I consider if I'm visiting SureStay Plus by Best Western Durham Medical Center?
Nearby hotels include Baymont Inn & Suites Durham, SureStay Plus hotels, Hilton Durham near Duke University, and Home2 Suites by Hilton Durham University Medical Center.
Are there nearby dining options close to SureStay Plus by Best Western Durham Medical Center?
Yes, nearby dining includes Cracker Barrel Old Country Store, Bluestone Grille, and Cook Out, offering a variety of meals from American to barbecue and fast food.
What nearby attractions or services could I visit before or after staying at SureStay Plus by Best Western Durham Medical Center?
Nearby places of interest include Duke University, Burn Boot Camp - North Durham for fitness, SafeSkills for martial arts, and Westside Animal Hospital for pet care.