Business Details
About
HotelSureStay
At the SureStay Plus by Best Western Durham Medical Center in Durham, NC, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Location
SureStay Plus by Best Western Durham Medical Center
3710 Hillsborough Rd, Durham, NC
27705-2906, United States
Hours
Reviews
3.2
232 reviews
5 stars
92
4 stars
27
3 stars
23
2 stars
22
1 star
68
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including dirty rooms, stained linens, and reports of roaches.
Customer Service
While some guests praised the staff, particularly Sam, for being friendly and helpful, others reported poor service and lack of responsiveness from management.
Safety Concerns
Several reviews mentioned safety issues, including noise disturbances, questionable individuals in the area, and unsecured building access.
Value for Money
Guests noted that while the hotel is budget-friendly, the quality of the accommodations often did not meet expectations.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests appreciating the variety while others found it lacking.
- UAUduak AsukwoJul 17, 20242.0Horrible experience. Will not recommend
- IMIan MOONMay 22, 20242.0Nothing personal. But the hotel took me by surprise. I reserved a room in Durham before arriving; assuming that this hotel was of the same quality as Best Western, I scheduled a business trip in the area. When I arrived, people were standing around, smoking, carrying on as if no one cared about respect . I couldn't get any sleep due to the noise outside of my room. I had no idea that SEVERAL people reside here permanently. I will never book a room here again.
- LBLeisha BrackJul 23, 20225.0The room was clean the pool was down good location. The employees were excellent.
- CLCarla LucasApr 3, 20225.0When we arrived the people at the front seat was very professional and nice. Anything we needed they were there to assure us with. Woke up to some very good breakfast. Again I would recommend anyone to come here. We slept like babies last night. So again thank you for your services.
Frequently Asked Questions About SureStay Plus by Best Western Durham Medical Center
Does SureStay Plus by Best Western Durham Medical Center offer complimentary breakfast?
Yes, breakfast is available for free at SureStay Plus by Best Western Durham Medical Center.
Can I bring my dog or other pets to SureStay Plus by Best Western Durham Medical Center?
Yes, the hotel welcomes dogs and other pets.
Is SureStay Plus by Best Western Durham Medical Center a smoke-free property?
Yes, the hotel is a smoke-free property.
Does the hotel provide free Wi-Fi access?
Yes, free Wi-Fi is available throughout the hotel.
What are the operating hours of SureStay Plus by Best Western Durham Medical Center?
The hotel is open 24 hours daily, every day of the week.
Is there a fitness center available at the SureStay Plus by Best Western Durham Medical Center?
Yes, a fitness center is available for guests to use.
How can I contact SureStay Plus by Best Western Durham Medical Center by phone?
You can reach the hotel at +1 919-382-3388.
What nearby hotels can I consider if I'm visiting SureStay Plus by Best Western Durham Medical Center?
Nearby hotels include Baymont Inn & Suites Durham, SureStay Plus hotels, Hilton Durham near Duke University, and Home2 Suites by Hilton Durham University Medical Center.
Are there nearby dining options close to SureStay Plus by Best Western Durham Medical Center?
Yes, nearby dining includes Cracker Barrel Old Country Store, Bluestone Grille, and Cook Out, offering a variety of meals from American to barbecue and fast food.
What nearby attractions or services could I visit before or after staying at SureStay Plus by Best Western Durham Medical Center?
Nearby places of interest include Duke University, Burn Boot Camp - North Durham for fitness, SafeSkills for martial arts, and Westside Animal Hospital for pet care.