Business Details
About
Hotel
Hilton Garden Inn Raleigh-Durham Research Triangle Park is conveniently located off Interstate 40 in Durham, North Carolina. The hotel is adjacent to Research Triangle Park, a global epicenter of Research and Development hosting Fortune 500 companies such as IBM, GlaxoSmithKline, Bayer CropScience, Syngenta, Avaya, Cisco and many others. We are minutes away from the Durham Bulls Athletic Park, the RBC Center, The Durham Performing Arts Center, and the North Carolina State Fairgrounds. Our hotel is located within 15 minutes of Duke University, University of North Carolina at Chapel Hill, and NC State University.
Located 3.5 miles from the Raleigh Durham International Airport, our hotel is a quick 5-minute drive away. We also offer a complimentary airport shuttle service plus transportation within a 5-mile radius of the hotel including Research Triangle Park, Streets at Southpoint Retail and Restaurant Complex and Brier Creek shopping.
Our guest rooms feature comfortable beds, spacious work desks, flat screen TVs with premium channels, free WiFi, and an iron and ironing board. At our hotel, you can enjoy our onsite restaurant serving breakfast and dinner, a 24-hour Suite Shop, outdoor pool, and fitness center.
Our flexible meeting space can accommodate up to 80 guests or can be divided into smaller spaces for a more intimate meeting. Whether traveling for business or leisure, we look forward to welcoming you at Hilton Garden Inn Raleigh-Durham Research Triangle Park.
Location
Hilton Garden Inn Raleigh-Durham/Research Triangle Park
4620 South Miami Blvd., Durham, NC
27703, United States
Hours
Reviews
4.0
1,086 reviews
5 stars
527
4 stars
302
3 stars
116
2 stars
57
1 star
84
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests praised the cleanliness of the rooms and common areas, though some reported issues with dirty bathrooms and unkempt carpets.
Staff Service
Staff interactions received mixed reviews; while some guests highlighted friendly and helpful staff, others reported rude behavior and poor customer service.
Room Quality
Rooms were generally described as clean and comfortable, but several guests noted maintenance issues such as mold, noise, and outdated amenities.
Restaurant Experience
The restaurant service was criticized for being unwelcoming and slow, with some guests enjoying the food while others found it lacking.
Location
The hotel is conveniently located near the airport and business areas, but some guests mentioned noise from nearby train tracks.
- MRmaciel RodríguezNov 6, 20251.0Today we arrived at reception around 5-6 pm and a dark-skinned woman with crooked dreadlocks greeted us. We gave her our reservation number and she told us we weren't registered at this branch, that it was at another one. My husband asked her to please double-check. The woman reluctantly kept saying the same thing: "This isn't the hotel." My husband showed her his ID, and she still said the same thing. My husband showed her his cell phone with the reservation. The woman continued to insist, now reluctantly, that it wasn't this branch, claiming to be checking on the computer. My husband and I grabbed our things and left. When we got to the car, my husband said, "This is the address on the reservation." He also said the app gave us the key via QR code, and when we went to the room, it opened exactly where the reservation had been made! The receptionist refused to give us the room!!!!! She was incredibly rude and wanted to send us somewhere else because she was too lazy to do her research properly!!!!!!!!! I'm seeing the other bad reviews and there are more with the same problem as the one , maybe the same woman. It must be the same woman if she has the characteristics I mentioned at the beginning of this story... You prefer to lose customers because of a bad employee who is clearly not up to the job. How is it possible that you have employees with absolutely no empathy in a position where customer service is paramount?! With so many people needing jobs these days who are kind... you have a despotic and lazy person in charge... very bad. Check the security cameras... there's my husband and I giving the woman all the evidence and showing her the phone with the reservation, and she denied us service several times.
- MGMorgan GentryNov 1, 20253.0Staff was great, the room wouldn’t go under 66 degrees, and that was warm to me, not to mention the whole hotel was rather hot. Bar was nice. I just couldn’t get over the stuffiness. Ice machine on floor 4 was out of order.
- TPTaylor PeaceOct 30, 20255.0I recently stayed at this hotel and was very impressed with how much it has improved under the new management. From the moment I arrived, the staff were warm, professional, and genuinely attentive—making me feel welcome right away. The new management team clearly cares about both the guests and the property, and it shows in every detail.
- MHMegan HoffnerOct 30, 20255.0stayed here while looking for my new apartment. i was moving from a different state to nc so i had no idea of what to expect for the area. the people here were so friendly
- TSTerry SalemOct 30, 20255.0Every staff member (front desk, maintenance, restaurant, other) was personable, professional, and welcoming; offering assistance. Location was great.
Frequently Asked Questions About Hilton Garden Inn Raleigh-Durham/Research Triangle Park
What are the check-in and check-out times at Hilton Garden Inn Raleigh-Durham/Research Triangle Park?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does the hotel offer free WiFi?
Yes, free WiFi is available in public areas and there is a public internet terminal.
Is there parking available at the hotel?
Yes, free self-parking is available.
Are pets allowed at Hilton Garden Inn Raleigh-Durham/Research Triangle Park?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel provide an airport shuttle service?
Yes, there is a free airport shuttle service available from Raleigh Durham International Airport.
Are there dining options within the hotel?
Yes, the hotel features an onsite restaurant serving breakfast and dinner, as well as a bar and a 24-hour Suite Shop.
What fitness and recreational facilities does the hotel offer?
The hotel offers a free fitness center, an outdoor pool, and a game room for guest enjoyment.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel has accessibility features including accessible parking and an accessible elevator.
What nearby attractions can guests visit around Hilton Garden Inn Raleigh-Durham/Research Triangle Park?
Guests can visit the Durham Bulls Athletic Park, the Durham Performing Arts Center, and the North Carolina State Fairgrounds, all conveniently located close to the hotel.
Are there convenient nearby transit or shopping locations for guests staying at the hotel?
Yes, guests can use the local shuttle service to visit nearby places like the Streets at Southpoint Retail and Restaurant Complex and Brier Creek shopping areas.