Business Details
About
HotelHilton
Uniquely situated at Main Street near the corner of the 9th Street district, between Duke University's East and West Campus, the hotel is ideally placed to serve Duke University and the Duke Medical Center. Guests of the hotel will have easy access to the Duke campus or explore downtown Durham hot spots such as Brightleaf Square and The American Tobacco Historic District. Walk down to 9th Street, Duke's favorite spot for shopping, restaurants and student life. Enjoy complimentary hotel shuttle service within a 5-mile radius. The hotel offers the freshest approach to architecture and interior design in Durham, with a full array of services including WiFi access, HDTV, stylish beverage services, and a restaurant.
Hotel features:
128 state-of-the-art overnight rooms
Restaurant serving breakfast and dinner daily
Lounge featuring signature drinks
Complimentary fitness center featuring Precor cardio and weight training equipment
Complimentary wireless internet throughout the hotel
Indoor pool
Outdoor patio with fire pit and luxury lounge furniture
Meeting room features:
1,456 sq. ft. meeting room (56 feet x 26 feet x 11 feet)
Dinner events up to 88
Classroom seating up to 72
Theater seating up to 150
Divisible into 2 rooms
Additional boardroom seats 12 comfortably
Location
Hilton Garden Inn Durham/University Medical Center
2102 West Main Street, Durham, NC
27705, United States
Hours
Reviews
4.5
865 reviews
5 stars
587
4 stars
199
3 stars
39
2 stars
15
1 star
25
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Wayne, Elijah, and Natalie for their exceptional service.
Cleanliness
Overall, guests noted that the hotel was clean, though some reported issues with specific rooms, such as mold and peeling paint.
Location
The hotel is conveniently located near Duke University and various restaurants, making it a favorable choice for visitors to the area.
Room Quality
Several reviews highlighted issues with room comfort, including hard beds and noise from nearby train tracks, impacting the overall sleep quality.
Dining Experience
Feedback on the restaurant was mixed, with some guests enjoying the dinner service while many criticized the breakfast options and overall dining experience.
- DSDavid Stamen5 days ago3.0Check in: Did mobile check in as I usually do either mobile key. Got notification that room was ready and went straight to room. Mobile key was no longer valid and was assigned a new room. Frustrating at 11pm Elevators: the slowest ones I have ever seen! Room: fine but extremely noisy refrigerator
- MTMrs.Felicia Tart-DegraffenreidtJan 1, 20265.0A beautiful neat cozy clean hotel! Hiltin hotels are usually wonderful. Never had any complaints
- TPTroy PaitDec 30, 20255.0Highly recommend but the breakfast is amazing and restaurant Team member Tianna hustles it in the morning to get you fed and out the door.
- CKChelsey KohlDec 6, 20255.0Wayne in customer service at the front desk is absolutely incredible. Extremely helpful and so pleasant when we checked in. He's a keeper!!
- PIpls inCODec 1, 20255.0Thanksgiving family trip for several groups. We enjoyed our stay as it was close to the NC family member we were visiting and close to the several of the major Durham attractions. The plus for us was the heated indoor pool which was hit for the kids in chilly November. We would stay here again and recommend it to others.
Frequently Asked Questions About Hilton Garden Inn Durham/University Medical Center
What are the check-in and check-out times at Hilton Garden Inn Durham/University Medical Center?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hilton Garden Inn Durham/University Medical Center allow pets?
Yes, pets including cats and dogs are welcome at the hotel.
Is there parking available at Hilton Garden Inn Durham/University Medical Center?
Yes, self-parking is available for free for guests.
Does the hotel offer WiFi and internet access?
Yes, complimentary wireless internet is available throughout the hotel including public areas and internet terminals.
Are there dining options available on-site at Hilton Garden Inn Durham/University Medical Center?
Yes, the hotel has one restaurant serving breakfast and dinner daily and a lounge featuring signature drinks.
Is the hotel accessible for guests with mobility impairments?
Yes, the hotel features accessible parking, elevators, and is mobility accessible.
What fitness and recreational facilities does the Hilton Garden Inn Durham/University Medical Center offer?
Guests have free access to a complimentary fitness center featuring Precor cardio and weight training equipment, as well as an indoor pool and outdoor patio with a fire pit and luxury lounge furniture.
Does Hilton Garden Inn offer any shuttle services?
Yes, the hotel provides a complimentary shuttle service within a 5-mile radius.
What nearby dining options are available close to Hilton Garden Inn Durham/University Medical Center?
Nearby restaurants include Local 22 Kitchen & Bar, Parizade, Baba Ghannouj, Alpaca, Bubbakoo's Burritos, Tijuana Flats, Jimmy John's, Subway, and Verde, offering a variety of cuisines for guests to enjoy.
How can guests reach Duke University and related medical centers from the hotel?
The hotel is conveniently located between Duke University’s East and West Campus, near Duke Medical Center, and guests can use the complimentary 5-mile radius shuttle or easily walk to these locations.
What entertainment options are nearby Hilton Garden Inn Durham/University Medical Center?
Guests can enjoy visits to nearby attractions like Bull City Escape for escape room games and arts entertainment, as well as historic sites like Brightleaf Square and The American Tobacco Historic District close to downtown Durham.