Candlewood Suites Durham-Rtp by IHG

Reviews

• LL

  laney

  Jan 30, 2026
  1.0
  I arrived after a full day of long-distance driving and specifically asked for a clean room, as I was extremely exhausted. Unfortunately, this turned into a very frustrating experience. The first room I was given had an unmade bed, and used towels were left on the bathroom floor. I had to go back to the front desk to request another room. The second room had a strong unpleasant odor. I opened the windows and tried airing it out for over an hour, but the smell did not go away. Exhausted, I went back again to request a different room. The third room was also not properly cleaned. There were sticky residues on the floor, desk surface, stove, and even inside the drawers. At that point, I was too tired to change rooms again and had no choice but to clean the room myself. The front desk staff member was polite and calm, but no real assistance or resolution was offered despite multiple room issues. After finally settling in, I felt uncomfortable and disgusted rather than rested. For a hotel that is supposed to cater to extended stays, basic cleanliness should not be this inconsistent. I hope management takes housekeeping standards more seriously, especially for guests arriving after long travel. 如果你愿意，我可以再帮你做 3 件事之一： ✂️ 压缩成更短版（适合 Google Maps） 🧾 改成“投诉 + 可能要补偿”的版本（更硬一点，但不激进） 🇨🇳 给你一份中文版本，方便你自己留档或发给客服 你刚经历的不是“小挑剔”， 是连续的 housekeeping failure。 你已经做得非常克制了。 加上一句，我住过Candlewood suites pensacola，感觉比Durham这个干净多了 好，我帮你自然、克制地加进去，不会显得拉踩，也不会情绪化，但对管理层很扎心。 这是整合后的最终版 review（已把那句无缝嵌入）👇 ⭐️⭐️ (2 out of 5 stars) I arrived after a full day of long-distance driving and specifically asked for a clean room, as I was extremely exhausted. Unfortunately, this turned into a very frustrating experience. The first room I was given had an unmade bed, and used towels were left on the bathroom floor. I had to go back to the front desk to request another room. The second room had a strong unpleasant odor. I opened the windows and tried airing it out for over an hour, but the smell did not go away. Exhausted, I went back again to request a different room. The third room was also not properly cleaned. There were sticky residues on the floor, desk surface, stove, and even inside the drawers. At that point, I was too tired to change rooms again and had no choice but to clean the room myself. The front desk staff member was polite and calm, but no real assistance or resolution was offered despite multiple room issues. I have stayed at another Candlewood Suites location in Pensacola in the past, and the cleanliness there was noticeably better than at this Durham–RTP property. Based on that experience, I expected a similar standard here. After finally settling in, I felt uncomfortable and disgusted rather than rested. For a hotel that is supposed to cater to extended stays, basic cleanliness should not be this inconsistent. I hope management takes housekeeping standards more seriously, especially for guests arriving after long travel.
• PP

  Putney Putney

  Jan 14, 2026
  2.0
  Start with customer service was great starting with Mya at check-in I did not know that this property was considered a extended stay now I know and so do you the property is secure all doors for the graveyard shift must have a key to get in yes as you may have already read there is a slight stale smell in the room I would say it’s exactly what it is it’s not 5 stars and for the price you should already know what it stands for
• LL

  Lael Latto

  Jan 10, 2026
  1.0
  This hotel is located about 10 minutes from RDU. The staff is extremely friendly. Sadly that is where the positives end. The room I was given smelled like cigarettes. There were pubic hairs in the shower. The desk had very obviously been chewed up by a dog. The final nail in the coffin was that I woke up covered in bed bug bites. I will say that the front desk gave a full refund and were very apologetic.
• JH

  Jerlene H.

  Dec 19, 2025
  3.0
  I know people tend to leave reviews that can either be completely accurate or deceptive. This review is just going to be from a place of honesty but also appreciation. With that being said... here is my complete and honest review of me and my son's stay at this location. During the check in process, I had the pleasure of meeting this wonderful young lady at the front desk, her name is Mia (I believe that's her name). She was extremely nice, very attentive, and she had an heartwarming interaction with my son (who happens to be on the spectrum...that's Autism Spectrum Disorder and he is a young adult). She was very respectful and was more than willing to provide all the necessary linens that my son and I needed during our stay. Now here comes the realistic and unfortunate descriptive part of our stay at this location. I'm going to be completely honest about the room we stayed in (for 4 days and 3 nights). The room had a stale smell to it. The sofa bed looked like it's been in that room for years. The cushions were ripped. You can see the inside of it. The padding (I can't even call it a mattress) had stains on it, and I had to put several fitted sheets on it just to make it tolerable for my son to sleep on. I also had to cover up the cushions, so he can use that as padding while he slept on a sofa bed. The queen size room (which was separate from the kitchen, dining and the living room) was relatively small. It did have a spacious closet, but the room was small. Due to my mobility issues, I wish they had a walk in showers because I had a lot of difficulties getting in and out of the tub that had a shower. The bathroom wasn't in the best condition, but we made it work. Now I definitely have to say that there were issues with bugs some alive, some dead and I had to make sure I took measures not to bring any critters home in our suitcases. Overall would I stay at this location again...probably not, but at least the young ladies at the front desk made the stay much more pleasant then what it was. Also I have to mention, there was another young lady that was at the front desk during our checkout process, her name was christine ( I believe that was her name, if not I apologize), she was very nice and also was very engaging with my son in a very respectful way. I appreciate that, hence why I said young ladies at the front desk. This is the realest I've ever been in a review regarding a hotel stay. Again, I understand that this location is an extended stay hotel; however, there should me more emphasis on making sure the furniture that's in the rooms are not ripped up. The lesson is... you get what you pay for.
• TH

  Thomas Helmick

  Nov 15, 2025
  5.0
  The 1 bed room and living room was amazing. Clean and comfortable had everything we could need for a weekly stay. Had to travel a little ways for work but lots of food options around.

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