Brand Certified
Best Western Plus River Escape Inn & Suites
4.4(1321 reviews)
Certified by Best Western Plus River Escape Inn & Suites • Mar 01, 2026
Business Details
248 Wbi Dr, Dillsboro, NC
28725, United States
Certified by Best Western Plus River Escape Inn & Suites • Mar 01, 2026
(828) 586-6060
Certified by Best Western Plus River Escape Inn & Suites • Mar 01, 2026
http://bestwestern.com
Certified by Best Western Plus River Escape Inn & Suites • Mar 01, 2026
About
Certified by Best Western Plus River Escape Inn & Suites • Mar 01, 2026
HotelBest Western
At the Best Western Plus River Escape Inn & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus River Escape Inn & Suites will stand out among other hotels in Dillsboro,NC. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus River Escape Inn & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Certified by Best Western Plus River Escape Inn & Suites • Mar 01, 2026
Best Western Plus River Escape Inn & Suites
248 Wbi Dr, Dillsboro, NC
28725, United States
Hours
Certified by Best Western Plus River Escape Inn & Suites • Mar 01, 2026
Reviews
4.4
1,321 reviews
5 stars
918
4 stars
230
3 stars
55
2 stars
40
1 star
78
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some guests praised the friendly and helpful staff, others reported unprofessional behavior and lack of training, leading to poor customer service experiences.
Cleanliness Issues
Several reviews highlighted significant cleanliness problems, including dirty rooms, unpleasant odors, and reports of bugs, which detracted from the overall experience.
Location and Views
Guests consistently appreciated the beautiful riverfront location and views, noting it as a highlight of their stay.
Breakfast Quality
The breakfast received mixed reviews; while some enjoyed the variety and quality, others were disappointed by the lack of certain items and early closing times.
Maintenance Concerns
Multiple guests reported issues with room maintenance, including broken amenities and outdated facilities, indicating a need for upgrades.
- KEKen Englert5 days ago5.0Great rooms, pool, location, breakfast and more. I will stay here again when visiting the area.
- GGGannieFeb 26, 20265.0Beautiful everything was great Love the view from waterfront.
- WSWendy SchrodtFeb 15, 20264.0The room was clean, although items were in need of repair. It didn't alter my view of cleanliness, which is very important. The view was awesome, what a great location. Front desk agent very efficient with checking us in. Noise wasn't an issue and the hotel was pretty busy. Overall, it was a great stay.
- JRJeremy RhodesJan 20, 20265.0The staff was amazing! Service was second to none. Breakfast every morning was delicious. Especially Susan checking in was extremely helpful and knowledgeable about the area! Debbie was equally great with the breakfast and the staff was so great with our young toddler! We loved the heated pool and hot tub everyday! Will definitely come back!
- DPDiana PetersonDec 31, 20252.0Room clean staff was nice...we went to pool and hot tub...hot tub cold... jets barley running...front desk called it a hot tub not jacuzzi...was not airrated...but why was it not hot...as we were sitting there a minute staff member came in and we asked why it wasn't hot...when he came out of the little room off to side of hot tub which was not hot...and we felt hot come out for a minute and then it got ice cold and we got put and he went over and put chemicals in it...it like he run us out of the hot tub that was not hot...now it is winter ....and cold and we were looking forward to a hot jacuzzi that they want call a hot tub cause it don't work properly...and if its winter you want a heated pool not a semi warm pool...As we were getting on elevator...we heard desk clerk ask someone if they wanted a late check out....so I called down to front desk to see if we could get a late check...no she said due to so many ppl checking in...not 2 minutes earlier they offered that late check out...wow favoritism is not good when dealing with the public best western.
Frequently Asked Questions About Best Western Plus River Escape Inn & Suites
What time can I check in at Best Western Plus River Escape Inn & Suites?
Check-in time is at 4:00 PM.
Does the hotel offer free breakfast?
Yes, breakfast is available for free at the hotel.
Is there free Wi-Fi available for guests?
Yes, free Wi-Fi is available for all guests.
Are there fitness facilities at the Best Western Plus River Escape Inn & Suites?
Yes, the hotel has a fitness center available for guests.
Is the property smoke-free?
Yes, the Best Western Plus River Escape Inn & Suites is a smoke-free property.
What amenities are included in guest rooms?
Guest rooms include a spacious work desk, free internet access, and an in-room mini fridge ideal for drinks and snacks.
What are the hotel’s operating hours?
The hotel is open 24 hours a day, seven days a week.
Are there any special offers available at the hotel?
Yes, if you stay 2 nights, you receive a $50 Best Western Gift Card.
What nearby services are available if I need automotive assistance?
Ridgecrest Towing & Auto Svcs. Inc., which offers automotive repair and emergency roadside service, is located nearby for any towing or repair needs.
Can I find wellness or medical services near the hotel?
Dogwood Wellness, a medical center offering naturopathic and holistic services, is located nearby for your health and wellness needs.
Where can I get printing or trophy services close to the hotel?
All American Awards, a trophy shop and printing service provider, is available nearby if you need awards or printing.
Brand Certified Facts from Best Western Plus River Escape Inn & Suites
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