Holiday Inn Express & Suites Cherokee/Casino by IHG

Reviews

• JJ

  Julia

  Mar 9, 2026
  2.0
  Upon arrival, the front desk experience was disappointing. The older lady who handled check-in was not friendly or showing any empathy at all. She had a problem accessing the system for some reason and completely ignored us for 10–15 minutes without explaining anything. She seemed irritated by our questions about the wait time, as she had not said anything initially nor assured us that she was working on fixing the problem. She then called the manager to address the issues. After some time, we received the keys without so much as a "sorry for the delay" or "have a nice day" — as if we weren't even there. She showed the same attitude toward another couple who came in to ask something. The room was clean overall, however the bathroom floor had very old, dirty grout, and the toilet had a crack. The shower inclosure was plastic but clean. The beds are on the softer side. Breakfast was underwhelming. The options were very bland — the only fruit available was small oranges. The omelette and breakfast sausages had a very artificial taste. There were no individual jam portions; instead, two large, sticky shared bottles were left out. That said, the lady working the breakfast area was very nice and friendly — a bright spot in the stay! On a positive side— there is a walkable path to the casino across the street with sidewalks on both sides. Location was good and not noisy. Overall, this hotel is not worth the price given its outdated condition(especially on weekends). Customer service needs significant improvement. I understand that technical issues happen, but a little attentiveness and sympathy toward guests goes a long way.
• ER

  Emily Riddle

  Mar 8, 2026
  1.0
  T.v. didnt work. Water doesnt get hot. Loud guests all through the night. They recently remodeled some rooms and several tv wont work. Its annoying. Looks great but nothing works
• LS

  LL S

  Feb 16, 2026
  2.0
  Arrived at 2:30 PM and was told check-in was at 3 PM, which was fine. At 3 PM I was told no clean rooms were available, yet other guests were checked in shortly afterward. I even offered to pay for an upgrade but was told the hotel was sold out. After waiting longer, they suddenly said they could check me in. The process felt inconsistent and frustrating. Checkout was also uncomfortable. Housekeeping tried to enter our room at 9:30 AM and again at 10 AM, even though checkout wasn’t until 11 AM. The room itself was outdated and in need of renovation. I travel often and have had much better experiences at nearby hotels like the Fairfield and Cherokee Smoky Inn. Unfortunately, this stay did not meet expectations.
• JJ

  Jennifer

  Dec 31, 2025
  4.0
  5 minutes from the great Smokey Mountains National Park. Rooms could use some updates but they were clean. I stopped in and did not book online. Online price always shows much cheaper and you also get a charge held on your card so if the room was 160 your charged 210 plus tax and then it takes up to a week to get the money back which is inconvenient while on vacation which is what id assume most people sre there for.
• SO

  Sarah Ostermann

  Dec 30, 2025
  3.0
  The check-in guy (Michael, I believe) was awesome, accommodated us as a late night walk in, super friendly and helpful. Buuuttt....the room was not it. Mold on the windows and the bathroom. Spider webs across the windows and torn curtains. The shower has a trick to turn on which is what the fro t desk lady said the next day. The bedding was clean and fresh but the laminate floor and bathroom tile were sticky.