Holiday Inn Express & Suites Charlotte Southwest by IHG

Reviews

• LG

  Lucianna Garlock

  Mar 30, 2026
  5.0
  My experience at this hotel was excellent, and I really have to shoutout one specific employee from House keeping named Emma for the amazing job she does. The cleanliness and overall condition of the hotel were truly impressive. Everything felt spotless, welcoming, and incredibly well cared for. What stood out even more was how friendly, accommodating, and attentive she was. She went above and beyond to make sure everything was taken care of, and her dedication did not go unnoticed. You can tell she takes real pride in her work, and that kind of leadership and consistency makes a huge difference in the overall guest experience. She is absolutely the kind of employee every company should aim to employ. I frequent this area often for work and will absolutely be coming back for another stay due to the experience I had with Emma.
• CS

  Candyce Evans (Candyce Stinnett)

  Mar 30, 2026
  5.0
  I had a wonderful experience staying at this hotel. Everything was clean, well-organized, and made for a really comfortable visit. Emma truly stood out during my stay. She was so warm, helpful, and attentive, making sure every detail was taken care of. It’s rare to find someone who is both so professional and genuinely kind, and she made a lasting impression. Because of her and the overall great atmosphere, I would absolutely stay here again and recommend it to others!
• DB

  David Bermudez

  Mar 30, 2026
  5.0
  What a fantastic stay! The hotel has a great atmosphere—clean, comfortable, and inviting from the moment you walk in. Emma made the experience even better. She was so kind, attentive, and genuinely caring, making sure every part of my stay went smoothly. It’s rare to encounter someone who makes you feel so welcome and valued. Thanks to her and the team, I left feeling refreshed and well taken care of. I’ll definitely be back!
• DO

  Dawn Ormand

  Mar 30, 2026
  5.0
  Had a really pleasant stay here and would definitely come back! The hotel was well-kept, comfortable, and had a welcoming atmosphere from the moment I arrived. A special shoutout to Emma—she was absolutely amazing. She made the whole experience feel easy and stress-free with her kindness and professionalism. You can tell she truly enjoys helping people, and it shows in the way she goes the extra mile for guests. Great service like that makes all the difference. Highly recommend this place!
• FO

  Fernanda Orias

  Mar 30, 2026
  5.0
  My family and I recently stayed at this hotel and had such a great experience! The property itself was clean, comfortable, and welcoming, but what really made the stay stand out was the incredible service. Emma went above and beyond to make sure everything was perfect. She was friendly, attentive, and genuinely cared about making my family feel comfortable. It’s not often you come across someone who puts that much heart into their work, and it truly made a difference. If you’re looking for a place where you’ll feel taken care of, I highly recommend staying here. Thank you again, Emma, for making my visit so enjoyable!

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