Holiday Inn Express & Suites Charlotte- Arrowood by IHG

Reviews

• PG

  Patrick Gale

  Apr 5, 2026
  4.0
  Hotel was very clean and nice, but the pool was closed and we had to get our room keys renewed at least 3 times. Breakfast was included and was very good. Staff was very friendly.
• AP

  Ant Pruitt

  Apr 4, 2026
  5.0
  Great location/proximity to uptown and the airport. Miss Marcella and Mr Curtis are UNBELIEVABLE stewards of the hotel. I appreciate their courtesy and professionalism. Rooms are clean and a great value. I wish IHG would start utilizing smart TVs instead of over-the-air broadcast tv.
• RF

  Ray Francis

  Mar 30, 2026
  5.0
  We had a great stay on March 28. The gentleman on duty Saturday evening/night was great! All of the staff were pleasant and hard working. The room was spacious, clean, and comfortable. My wife loved the Dove toiletries! The complimentary breakfast was delicious with a great variety of items! We will definitely stay here again when we go back to Charlotte!
• SW

  Shannon Williams

  Mar 8, 2026
  2.0
  Always stay at an affiliated hotel typically holiday inn express. 2nd time at this location. Checked in late Thursday there was and still is a dirty washcloth hanging on pole holding showerhead as there are not racks for hanging after use. Told housekeeping Friday today's Sunday. Staff parks their vehicles at front of hotel door which not only impedes pick up or drop off of guests but also blocks ramps. Pool is always not in service, 1 elevator and ice machines only on levels 1 and 3...won't be back, and key cards have to be constantly replaced and they write your room number on the envelope not good for safety of guests. SMH
• AN

  anna nail

  Mar 8, 2026
  3.0
  My husband and I stayed here for one night! Overall, the room was very nice, clean and the bed was very comfortable. Unfortunately, the service was not the best. When we came in, the lady seemed irritated, and just told us to fill out some sheets. She didn’t smile or give any indication that she was excited to be there. In fact, when we came back from dinner around 9:30 PM, she was leaving and we didn’t see anyone replace her. Also, around 10/11 PM, there was a ton of loud talking outside of our room (granted we were on the first floor so this wasn’t unexpected), but it was a men’s rugby team that was chatting very loudly for over an hour until about 11. Thankfully my husband and I didn’t need to get to bed earlier for a flight or anything, but if we had needed to this would have been a very unwelcomed part of our stay. The location was okay - nothing really around it, but it was about 15-20 from downtown which was nice. One of the highlights was the breakfast! It was comprehensive and had good options for me who likes to be more healthy.

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