Holiday Inn Express & Suites Charlotte Southwest by IHG

Reviews

• CL

  Christine Lance

  2 days ago
  5.0
  Our flight to Orlando was grounded then cancelled we found ourselves stranded along with hundreds of other planes, due to weather. We managed to book a room at this holiday inn express before our flight was cancelled and upon arrival, Darin, your registration agent was serving a long line of frustrated, tired, and all around unhappy customers. Darin got through the line quick, and went out of his way to take care of his customers, all while accommodating a completely booked hotel. I came down this morning, expecting a fresh face at the desk. Darin was still there, smiling and he even made sure I got some much needed rest. Darin made all around crappy situation into a positive experience.
• DD

  DJ Devlin

  Feb 16, 2026
  5.0
  I don't usually do reviews about chain hotels where I regularly stay. But I just had to say that this particular Holiday inn Express had the most delightful welcoming people. They really seem to care and want you to have a good stay. The even upgraded me to a room with a preview of a lake. But the clincher for me is that I now have electric vehicle and I knew I needed to charge this morning before heading back to Michigan. I was thinking I would have to go somewhere else to get breakfast while car charged. But this Holiday inn Express actually encourages you to feel free to grab your breakfast and take it with you. So I grabbed all my favorites, put them in a bag and ate my Holiday inn Express breakfast while charging my car not too far away. Love it!
• PA

  Pr!ncess Arie1

  Feb 15, 2026
  1.0
  Just won’t be staying at hotels anymore. Booked this for valentines night as my fiance and I wind down our road trip, and thought it’d be great tucked away and right next to top golf, so I booked. Not thinking about how EVERYONE goes to a hotel on valentine’s weekend to do YOU KNOW WHAT……well they were in the room next to us…. So we went to turn on the TV….NO REMOTE!! Like uh! So then we waited for one to be found, the neighbors continued to be louder than the TV, and I’m not trying to bash anyone for wanting a good time but really? That loud to be over the TV too?? This is supposed to be a family-friendly environment. To top it all off, we found blood or a mystery stain in our SHEETS (pictured). At this point it was 10:40pm we had barely been at the hotel for 3 hrs (checking in, leaving for dinner, coming back to this mess), so we decided to leave and finish the 6 hr drive home…. I thought I might get compensated in some way especially because I wasn’t making a scene about any of it, but I was still charged the full amount even though we checked out prior to 11pm (time stamp on radio)…like couldn’t even do partial?? I was offered a new room but you know everyone is doing their business and who knows what stains are other places if they left these VERY BLATANT ones?? On valentine’s weekend of all days… won’t be doing IHG again, Airbnb I’m here to stay.
• CS

  Claudia Silva

  Jan 5, 2026
  5.0
  Chegamos ao hotel por volta das 18:00 e fomos super bem recepcionados pela recepcionista ( não me recordo o nome). Ela usou o tradutor do celular para se comunicar conosco e nos dar as informações necessárias. Hotel limpo e silencioso. Café da manhã excelente! Além do estacionamento grátis. Recomendo a todos.
• KW

  Kia Wrong

  Dec 23, 2025
  2.0
  Bathroom floors are dirty. Bathroom vent system is terrible. If someone poops it stinks up the entire floor. 🤢🤮 Broken TV mounts. Poor performance refrigerators.

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