Holiday Inn Express & Suites Charlotte Southwest by IHG

Reviews

• CS

  Claudia Silva

  Jan 5, 2026
  5.0
  Chegamos ao hotel por volta das 18:00 e fomos super bem recepcionados pela recepcionista ( não me recordo o nome). Ela usou o tradutor do celular para se comunicar conosco e nos dar as informações necessárias. Hotel limpo e silencioso. Café da manhã excelente! Além do estacionamento grátis. Recomendo a todos.
• KW

  Kia Wrong

  Dec 23, 2025
  2.0
  Bathroom floors are dirty. Bathroom vent system is terrible. If someone poops it stinks up the entire floor. 🤢🤮 Broken TV mounts. Poor performance refrigerators.
• AS

  Anatoli SHOTSKI

  Dec 14, 2025
  5.0
  A very good hotel. Clean and comfortable. We were greeted very warmly.
• RB

  Russell Barber

  Dec 2, 2025
  5.0
  This Holiday Inn was the cleanest and the most sanitized Holiday Inn I've ever stayed in. I simply thought it was awesome. 👌👍
• MR

  MATT RUFF

  Nov 12, 2025
  1.0
  Had a reservation here... or thought I did... on November 11, 2025. I made the reservation with their sales person, since that was who I signed a rate agreement with and no one else had any clue about the rate agreement I had signed and turned in weeks earlier. I never received an email confirmation so I called the hotel yesterday evening to make sure they had my reservation, and am I glad I did... because they DIDN'T. I asked about speaking to the sales person, and the front desk transferred me to them. Their answering service was full and could not accept any more messages (I'm in sales too, and I'd be fired for that alone). So I called corporate. Corporate was no help, as they had no clue about my rate agreement or previously made reservation either. I called the hotel back to try to speak to the sales person again, and the front desk advised me that they were "in a meeting and could not be disturbed"... EXCUSE ME??? This person failed to follow through on a promise to a customer (me) and left that customer stranded in a city hundreds of miles form home with no reservation! The hotel is nice, and it's in a great location. But neither I nor my offices here in Charlotte will be using this location again, and as a Diamond Elite member, I strongly recommend that you find another hotel to stay in because if they'll do this to me, a regular with a lot of stays here and their most elite status as a loyal customer, they won't think twice about doing it to you. I plan to contact the management of this hotel and explain the situation, and their desperate need for mature, competent staff to run their sales office. This experience is completely inexcusable and it has affected my relationship with the brand as a whole. IHG just ain't what it used to be, and as someone who spends a couple hundred nights a year in their hotels, their corporate folks aren't all that eager to help either. They must not need the business, and I am happy to oblige.

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