Holiday Inn Express & Suites Charlotte - South End by IHG

Reviews

• WL

  Wave Lancaster

  4 days ago
  5.0
  Nice clean newer property. No problems or issues.
• GB

  Griffin Bobowski

  Mar 8, 2026
  5.0
  Stayed here over the weekend to visit friends, was super easy to book, check in was easy and had no issues! Parking was full but they have plenty of spots in the Camden lot right down the street. Unfortunately, I was hospitalized and only wound up using my room for a good few hours. However, staff was very empathetic and helpful, Shelby at the front desk was able to get me a later check out time, so I could recover before the trip back home. Very much appreciated, thank you Shelby! Would definitely stay here again next time im in Charlotte!
• KJ

  Kyle Jenkins

  Mar 8, 2026
  5.0
  Shelby is the best ever. She gave exceptional customer service. And has won my business. Please give her a raise ASAP
• CF

  Chris Freyer

  Feb 17, 2026
  4.0
  I was at Holiday inn for a 3-day business meeting in one of the conference rooms. I live in town so I did not stay at the hotel. Nice conference room with all the amenities. No complaints and I will definitely use this facility again.
• JV

  Jesus Vazquez

  Feb 4, 2026
  5.0
  I just had one of the worst experiences while having breakfast here at the hotel. I went down for breakfast and opened a package of Philadelphia cream cheese to put on my bread and make an egg sandwich. I left the empty wrapper (trash) next to the toaster while I prepared my sandwich, intending to throw it away afterward. It was so unpleasant, and the attitude was terrible when a girl named Monica, with an arrogant tone of voice and facial expressions showing annoyance and a terrible attitude, said to me, "The trash is back there." I hadn't even finished making my sandwich yet; I wasn't leaving, and I was going to throw that trash away. What I find unpleasant is her attitude and the way she asks for things. Meanwhile, the service she provides to white people is noticeably different. Five minutes later, a white person dropped some bacon on the floor, and she went and cleaned it up with a smile on her face. She even made a big fuss over them and cleaned it up in the best way possible. Therefore, the treatment I received this morning from Monica demonstrates a lack of customer service and I would even dare to say it was an act of discrimination because I am not white. I can't understand how someone who works in the kitchen and occasionally interacts with hotel guests can have this kind of attitude.

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