Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

Reviews

• KP

  kimberly pearson

  Jan 3, 2026
  4.0
  I like to get a hotel room for myself on NYE so I found this place on Groupon. I think the location is very convenient. The customer service was great! I was greeted and treated warmly by the front desk and they gave me a goodie bag which I thought was a nice touch. I was impressed with just the customer service alone before I even got to my room. The room is nice except I only have 2 complaints: the shower could have been a little bit cleaner and I wish they had Netflix or something other than cable on the TV. Neither of these were major enough for me to complain about to anyone. They had breakfast in the morning but I didn't get any because there were other people there and people scare me so I just went back to my room. I have pics but it doesn't do the room justice. I came here to relax and got what I came for and I'm definitely going back
• CS

  Craig Strang-Thompson

  Dec 18, 2025
  4.0
  The listing for this location shows it as a 2-star facility and should be revised to 4-star. Reliably comfortable and cozy, this location was nicely decorated for the holidays. During a very cold week, we were comforted with a soft bed, clean crisp linens and plenty of hot water to keep us warm. Notably, the housekeeping staff never stop, keeping this place spotless from stem to stearn. I especially appreciate the coffee and tea bar that is well stocked 24/7 in the hotel lobby. Front desk staff are friendly and welcoming. WiFi is fast and reliable and TV is large with plenty of content to watch. #highlyrecommend.
• WC

  William Crump

  Dec 13, 2025
  1.0
  Our visit was ruined by an unreliable elevator. We had stayed at this location previously and generally, it was all four star as it was this time until checkout time. When we checked in two days previously, one elevator was down and just as we checked out with an appointment we needed to make, the other one went down and we waited as long as we could. The result was that I carried our belongings down four flights of stairs. In general, I avoid stairs because of health issues, and this ordeal included heavy items needed for our special-needs child. The rest of the long drive was miserable. In the stairwell, I met several families with members with mobility issues, and this was a significant problem. After four phone calls over five days, including leaving a long text at their suggestion, and being promised a call from the hotel within 48 hours that never occurred, I finally reached someone who told me the only compensation we could expect is worthless points.
• TB

  Tracy Bey

  Nov 30, 2025
  2.0
  The first night did I checked in everything was okay up until it's time to check out the other ways are broke I was trapping the hotel on the fourth floor I had to call the people to help me get me downstairs cuz I'm handicapped and there was a other other people that were in a hotel that were on a fourth floor they were also trapped because of handicap reason because they elevators broke and one of the elevators been broke for a year and a half That's not good service so for this particular location I will not give you a good review on this maybe somewhere else if I have to stay there yes so to whoever reads this before you go to that hotel ask the people at the front desk the elevator working. Cuz they have a tendency of putting people who are handicapped on the fourth floor instead of putting me on the first floor That's not a good service.
• BS

  Bill Sawaya

  Nov 29, 2025
  4.0
  Friendly staff, very clean. One elevator was broken. Fairly typical decent Holiday inn Express. Workout was larger than usual though.

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