Tru by Hilton Chapel Hill

4.2
248 reviews
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Business Details

1742 Fordham Blvd., Chapel Hill, NC
27514, United States
(984) 291-7200
https://www.hilton.com/en/hotels/rduceru-tru-chapel-hill/

About

Hotel
Near the intersection of Interstate 40 and Fordham Boulevard, our hotel is just 10 minutes from downtown Chapel Hill. We’re four miles from the University of North Carolina at Chapel Hill and seven miles from Duke University. Keenan Memorial Stadium is 10 minutes away. Enjoy our 24/7 snack shop, free WiFi and breakfast, and game area.

Location

Tru by Hilton Chapel Hill
1742 Fordham Blvd., Chapel Hill, NC
27514, United States

Reviews

4.2
248 reviews
5 stars
155
4 stars
38
3 stars
19
2 stars
15
1 star
21

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals like Shaun, Sam, and Tee.

Cleanliness

While some guests reported clean rooms, there were multiple complaints about inadequate housekeeping, including unclean bathrooms and issues with bugs.

Parking Fees

Numerous reviews expressed dissatisfaction with the newly implemented parking fees, which were not clearly communicated during booking.

Room Quality

Guests noted that rooms were generally clean and comfortable, but some mentioned issues with size, noise, and maintenance problems like hot water and plumbing.

Breakfast Quality

The breakfast received mixed reviews; while some enjoyed the variety and quality, others found it lacking in options.
  • MS
    Marti Statler
    4 days ago
    5.0
    After striking out at the Hampton (fully booked), the staff there gave me the number for their sister property, Tru. When I called, Shaun told me they had three rooms available from no-shows. By the time I arrived, he’d already looked me up by my phone number and had me completely checked in. This was late at night when most people are just going through the motions, but Shaun was genuinely warm, friendly, and went out of his way to make everything seamless. He anticipated what I needed before I even walked through the door. That level of initiative and care is rare anywhere, let alone in the middle of the night. Shaun has permanently reset my expectations for what hotel service should be. Every interaction with hotel staff going forward will be measured against the standard he set. If you’re lucky enough to have Shaun helping you during your stay, you’ll understand why he’s not just doing a job—he’s mastering a craft. Shaun didn’t just provide customer service—he redefined what hospitality means. Oh… and the rooms were nice, the hotel was very clean, the rest of the staff was super friendly, and the coffee is always ready.
  • AJ
    A Jewell
    Nov 11, 2025
    5.0
    The location was fine and the staff polite. The breakfast a typical hotel style. My only complaint was the "blackout" shade on the window did not keep out the light and we were woke up and blinded at sun up after a long trip.
  • SB
    Stacy Baker
    Nov 8, 2025
    5.0
    The hotel room was clean and sufficient, but unremarkable. You know what is remarkable about this place, the staff. Everyone I have dealt with has been so kind and efficient and helpful. Especially Mary and Rosa. Cannot say enough about how amazing they are with anything I’ve needed. Staff like them are hard to find these days.
  • PH
    Paul Henry
    Nov 1, 2025
    5.0
    Newer nicely maintained hotel.
  • RR
    Ronnell Robertson
    Oct 20, 2025
    5.0
    A comfortable place. The coffee choice is nasty. But everything else was cool and acceptable
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Frequently Asked Questions About Tru by Hilton Chapel Hill

What are the check-in and check-out times at Tru by Hilton Chapel Hill?

Check-in is at 3:00 PM and check-out is at 12:00 PM.

Does Tru by Hilton Chapel Hill offer free breakfast?

Yes, a free buffet breakfast is available at the hotel.