Brand Certified
Graduate by Hilton Chapel Hill
4.4(434 reviews)
Certified by Graduate by Hilton Chapel Hill • Mar 01, 2026
Business Details
311 West Franklin St., Chapel Hill, NC
27516, United States
Certified by Graduate by Hilton Chapel Hill • Mar 01, 2026
(919) 442-9000
Certified by Graduate by Hilton Chapel Hill • Mar 01, 2026
https://www.hilton.com/en/hotels/rdugcgu-graduate-chapel-hill/
Certified by Graduate by Hilton Chapel Hill • Mar 01, 2026
About
Certified by Graduate by Hilton Chapel Hill • Mar 01, 2026
HotelHilton
Graduate by Hilton Chapel Hill immerses you in Tar Heel traditions and local history, with creative interiors that capture the spirit of Chapel Hill. Located downtown, just steps from UNC, it's the perfect base for exploring. Each guest room features designs inspired by campus icons like the Old Well, Rameses the Ram, and plenty of Carolina Blue.
Location
Certified by Graduate by Hilton Chapel Hill • Mar 01, 2026
Graduate by Hilton Chapel Hill
311 West Franklin St., Chapel Hill, NC
27516, United States
Hours
Certified by Graduate by Hilton Chapel Hill • Mar 01, 2026
Reviews
4.4
434 reviews
5 stars
287
4 stars
86
3 stars
24
2 stars
13
1 star
24
What are people saying?
AI-generated from recent customer reviews
Service Issues
Several customers reported poor service experiences, including rude staff interactions and inadequate responses to complaints.
Location
The hotel is frequently praised for its excellent location near restaurants and the university.
Room Quality
Guests noted issues with room amenities, such as loud air conditioning, lack of coffee makers, and cleanliness concerns.
Unique Decor
The hotel's themed decor and unique features, like the basketball court, received mixed reviews, with some finding it fun and others considering it gimmicky.
Staff Praise
Despite service issues, many reviews highlighted friendly and helpful staff members who contributed positively to the overall experience.
- NBNoneYa BidnessJan 8, 20262.0The 'service dog" in the next room barked all Saturday morning while the people were out at breakfast. Put dogs on their own floor so the rest of us can sleep late!
- VCVillia CruentiaDec 11, 20251.0The guy at the front desk tried blocking me front going to the bathroom which is illegal. I tried explaining my partner had the reservation and I just needed to pee after a 2 hour road trip. He ended up BANGING on the door of the bathroom as I peed. I had my partner immediately call their company to unbook and book at Marriott across the street. This level of harassment is unacceptable ANYWHERE.
- KAKyad AghaDec 6, 20251.0Bad experience. Good location. 0 hot water. The worst part was there was a holiday parade that blocked off Franklin street. The staff did not make us aware of this at any point, so when we go to checkout and get home, we are told we can’t leave until 2.5 hours later after the parade. Really frustrating as all it took was someone to mention we would need to be out extra early or park somewhere else. Won’t be back.
- EMelizabeth morganNov 25, 20255.0Great stay as always. We've been coming since this hotel was the Franklin Hotel and we always enjoy seeing the familiar faces!
- IGIsabella GrandicNov 21, 20253.0Good location in town. They randomly increased the price from what I booked online at the front desk. No breakfast included. I bought breakfast and that brioche bun was not fresh. The eggs were also not from a chicken! It wasn’t too expensive so can’t complain too hard. I thought it was a bit gimmicky, the decor. Maybe that’s just what a college town hotel is supposed to be?
Frequently Asked Questions About Graduate by Hilton Chapel Hill
What are the check-in and check-out times at Graduate by Hilton Chapel Hill?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does Graduate by Hilton Chapel Hill allow pets?
Yes, pets are welcome with a fee of $75 per pet per stay, for up to two pets.
Is Wi-Fi available at Graduate by Hilton Chapel Hill?
Yes, free Wi-Fi is available in public areas, including public internet terminals.
Are there any fitness facilities available at the hotel?
Yes, the hotel offers a free fitness center for guests.
Does the hotel have a restaurant or bar on-site?
Yes, the hotel has one restaurant and a bar for guests to enjoy.
Is parking available at Graduate by Hilton Chapel Hill?
Yes, self-parking is available at the hotel for guests.
Is Graduate by Hilton Chapel Hill accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has an elevator for convenience.
What nearby dining options are available around Graduate by Hilton Chapel Hill?
Nearby dining options include Trophy Room, The Dead Mule Club, Perennial Cafe, Mozzarella, Cholanad Restaurant and Bar, Toppers Pizza, Jimmy John's, Mellow Mushroom, and Tropical Smoothie Cafe. Guests can enjoy a variety of cuisines just steps from the hotel.
Are there any nearby entertainment venues to visit before or after staying at the hotel?
Yes, entertainment venues near the hotel include Dead Mule Club (pub and music venue), VibeHouse405 (music venue and dance club), and various art galleries such as somethin else. These provide great options for evening entertainment.
How can guests get around or find services near Graduate by Hilton Chapel Hill?
Guests can access nearby services such as Chapel Hill Comics, CD Alley music and DVD store, Schoolkids Records gift shop, Carolina Cell Phone Repairs, and several tattoo and piercing studios like Spica Body Piercing and Ascention Tattoo. These locations add convenience and local flavor to your stay.
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