Business Details
About
HotelHilton
Graduate by Hilton Chapel Hill immerses you in Tar Heel traditions and local history, with creative interiors that capture the spirit of Chapel Hill. Located downtown, just steps from UNC, it's the perfect base for exploring. Each guest room features designs inspired by campus icons like the Old Well, Rameses the Ram, and plenty of Carolina Blue.
Location
Graduate by Hilton Chapel Hill
311 West Franklin St., Chapel Hill, NC
27516, United States
Hours
Reviews
4.4
432 reviews
5 stars
285
4 stars
86
3 stars
24
2 stars
13
1 star
24
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many guests praised the friendly and helpful staff, highlighting individuals who provided exceptional service.
Location
The hotel is consistently noted for its prime location near restaurants, bars, and the university, making it convenient for guests.
Room Quality
Feedback on room quality is mixed; while some found rooms clean and comfortable, others reported issues with noise, outdated amenities, and cleanliness.
Amenities
Guests expressed disappointment over the lack of basic amenities like coffee makers in rooms and issues with the air conditioning system.
Dining Experience
The on-site dining options received mixed reviews, with some guests enjoying the food while others found it lacking in quality and service.
- NBNoneYa Bidness4 days ago2.0The 'service dog" in the next room barked all Saturday morning while the people were out at breakfast. Put dogs on their own floor so the rest of us can sleep late!
- VCVillia CruentiaDec 11, 20251.0The guy at the front desk tried blocking me front going to the bathroom which is illegal. I tried explaining my partner had the reservation and I just needed to pee after a 2 hour road trip. He ended up BANGING on the door of the bathroom as I peed. I had my partner immediately call their company to unbook and book at Marriott across the street. This level of harassment is unacceptable ANYWHERE.
- KAKyad AghaDec 6, 20251.0Bad experience. Good location. 0 hot water. The worst part was there was a holiday parade that blocked off Franklin street. The staff did not make us aware of this at any point, so when we go to checkout and get home, we are told we can’t leave until 2.5 hours later after the parade. Really frustrating as all it took was someone to mention we would need to be out extra early or park somewhere else. Won’t be back.
- EMelizabeth morganNov 25, 20255.0Great stay as always. We've been coming since this hotel was the Franklin Hotel and we always enjoy seeing the familiar faces!
- IGIsabella GrandicNov 21, 20253.0Good location in town. They randomly increased the price from what I booked online at the front desk. No breakfast included. I bought breakfast and that brioche bun was not fresh. The eggs were also not from a chicken! It wasn’t too expensive so can’t complain too hard. I thought it was a bit gimmicky, the decor. Maybe that’s just what a college town hotel is supposed to be?
Frequently Asked Questions About Graduate by Hilton Chapel Hill
What are the check-in and check-out times at Graduate by Hilton Chapel Hill?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does Graduate by Hilton Chapel Hill allow pets?
Yes, pets are welcome with a fee of $75 per pet per stay, for up to two pets.
Is Wi-Fi available at Graduate by Hilton Chapel Hill?
Yes, free Wi-Fi is available in public areas, including public internet terminals.
Are there any fitness facilities available at the hotel?
Yes, the hotel offers a free fitness center for guests.
Does the hotel have a restaurant or bar on-site?
Yes, the hotel has one restaurant and a bar for guests to enjoy.
Is parking available at Graduate by Hilton Chapel Hill?
Yes, self-parking is available at the hotel for guests.
Is Graduate by Hilton Chapel Hill accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and has an elevator for convenience.
What nearby dining options are available around Graduate by Hilton Chapel Hill?
Nearby dining options include Trophy Room, The Dead Mule Club, Perennial Cafe, Mozzarella, Cholanad Restaurant and Bar, Toppers Pizza, Jimmy John's, Mellow Mushroom, and Tropical Smoothie Cafe. Guests can enjoy a variety of cuisines just steps from the hotel.
Are there any nearby entertainment venues to visit before or after staying at the hotel?
Yes, entertainment venues near the hotel include Dead Mule Club (pub and music venue), VibeHouse405 (music venue and dance club), and various art galleries such as somethin else. These provide great options for evening entertainment.
How can guests get around or find services near Graduate by Hilton Chapel Hill?
Guests can access nearby services such as Chapel Hill Comics, CD Alley music and DVD store, Schoolkids Records gift shop, Carolina Cell Phone Repairs, and several tattoo and piercing studios like Spica Body Piercing and Ascention Tattoo. These locations add convenience and local flavor to your stay.