Business Details
About
HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
Welcome to Boone's Premier Hotel Experience and unique Full Service hotel. Travel with confidence and enjoy mountain hospitality at its finest as our guest at the Holiday Inn Boone University Area, close by Appalachian State University, and minutes from the Appalachian State Mountaineers football stadium.
Nestled in the scenic Blue Ridge Mountains of Western North Carolina, we are centrally located in the heart of Boone. Enjoy the beautiful mountain experience, all the sights, sounds and tastes of nature as you enjoy our in house Toast to Toast restaurant's courteous service, or experience exciting outdoor adventures just minutes away from our hotel. Towering above northwest North Carolina, Grandfather Mountain is the region’s premier and most ecologically diverse nature preserve; where knowledgeable guides and modern conveniences make a personal mountain adventure accessible to all. A must visit for anyone who comes to the area. Adventure awaits at Tweetsie Railroad, a Wild West theme park with an authentic coal fired steam engine.
No matter what you enjoy, you will find endless options to choose from all our amazing mountains nearby. Ready to take a break from the adventure, Boone offers great activities, shopping, dining, and historical landmarks. Make Holiday Inn Boone University Area your home away from home while you’re in town. After an exciting day enjoy a relaxing evening in our indoor heated pool, or on one of our two outdoor patios.
Location
Holiday Inn Boone - University Area by IHG
1075 Highway 105, Boone, NC
28607, United States
Hours
Reviews
3.6
387 reviews
5 stars
173
4 stars
63
3 stars
41
2 stars
33
1 star
77
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many reviews highlighted the exceptional service provided by staff members, particularly mentioning the general manager and front desk staff who were helpful and accommodating.
Cleanliness Issues
Several customers reported cleanliness problems in rooms and common areas, including dust, mold, and unclean bathrooms.
Amenities Discrepancies
Guests expressed disappointment over the pool and hot tub being closed, which was a significant factor in their booking decision, along with issues regarding breakfast availability.
Room Conditions
Feedback indicated that rooms were outdated and poorly maintained, with issues such as dampness, lack of microwaves, and malfunctioning air conditioning.
Customer Service Concerns
Multiple reviews mentioned poor customer service experiences, including long wait times, unhelpful staff, and issues with reservations and billing.
- MCMichael CartwrightJan 3, 20264.0A microwave in the room would have been useful.
- DLD LJan 2, 20265.0General manager is amazing. Great location too. Clean!
- JHJason HunsingerDec 30, 20255.0Look, we had a couple of hiccups at check in… Michelle Richardson - the General Manager - stepped in right away and took the situation over. She absolutely took responsibility and took the necessary steps to help recover from the hiccups. The experience went from neutral to bad, back to neutral, to positive, to amazing! I have stayed at a lot of Holiday Inns over the years, and I can honestly say this was by far the best experience I have ever had! Michelle’s energy is contagious and her staff clearly embraces her “guests come first” attitude. Literally saw a general manager helping fold towels, constantly speaking to guests, and keeping a smile on her face! Holiday Inns better make sure they take care of her and this very committed staff!
- DGDeandra GDec 27, 20253.0Great central location but the rooms reflect a 2.5/3 star hotel. Needs updating.
- ALAlma LangstonNov 25, 20251.0DO NOT STAY HERE!!! Very disappointing stay!!!! My boyfriend and I stayed here for our date night and it was nothing but a disaster. I normally don’t leave negative reviews, but my experience at this hotel was far from what I expected. My room wasn’t well maintained, the service felt indifferent, and overall the stay didn’t come close to matching the price. Another thing that really bothered me was the atmosphere around reviews. During my stay, I overheard conversations that was made by the desk staff that management and owners push their staff to give fake 5 star google reviews to bump the stars up. I can’t verify any of it, of course, but it left me uncomfortable especially when I noticed that several glowing 5-star reviews all sounded very similar but the hotel is in a disaster situation. Between the disappointing room, the poor service, and the uneasy feeling about how reviews are handled, I can’t recommend this location. I hope management takes steps to improve both the guest experience and the transparency around customer feedback.
Frequently Asked Questions About Holiday Inn Boone - University Area by IHG
What are the check-in and check-out times at Holiday Inn Boone - University Area?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is parking available at the hotel and is it accessible?
Yes, free parking is available and there are accessible parking options.
Does the hotel offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas.
Are pets allowed at the Holiday Inn Boone - University Area?
Pets, including cats and dogs, are not allowed at this hotel.
What fitness facilities are available at the hotel?
The hotel offers a free fitness center with elliptical machines, free weights, and treadmills.
Does the hotel provide any special housekeeping or cleaning measures?
Yes, daily housekeeping is available with enhanced cleaning protocols including commercial-grade disinfectants and sanitizers.
Is there a bar and restaurant on site at the hotel?
Yes, the hotel features one restaurant and a bar on the premises.
Are there any nearby restaurants where guests can dine outside the hotel?
Yes, nearby dining options include Toast to Toast Boone, Boone Sagebrush Steakhouse, and Sagebrush Steakhouse.
What nearby attractions can guests visit during their stay?
Guests can explore Grandfather Mountain, visit the Appalachian State Mountaineers football stadium, or enjoy the Tweetsie Railroad Wild West theme park.
Are there nearby travel and car rental services for guests?
Yes, Hertz Rent A Car services are located nearby, providing convenient car rental options for guests.