Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsHotel Indigo
Natural beauty and urban style combine to form an always-memorable stay at the Hotel Indigo® Asheville Downtown hotel. Our thoughtful service includes an on-site concierge to help create your ultimate Asheville experience. As a pet-friendly hotel, we offer customized catering for your pet as well. Our downtown hotel is walking distance to downtown Asheville's best attractions and hidden gems, which include local breweries, music venues and restaurants. Sample the gourmet small plate menu at our farm-to-table eatery, oneFIFTYone Boutique Bar & Kitchen. Watch our walls for the work of local artists, and take in the breathtaking views of the Blue Ridge Mountains and downtown Asheville from our guest rooms and spacious suites.
Location
Hotel Indigo Asheville Downtown by IHG
151 Haywood Street, Asheville, NC
28801, United States
Hours
Reviews
4.3
1,606 reviews
5 stars
981
4 stars
374
3 stars
106
2 stars
69
1 star
76
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, highlighting their exceptional service and genuine hospitality.
Room Quality
Guests generally found the rooms to be clean, spacious, and well-appointed, although some reported issues with cleanliness and maintenance.
Parking Issues
The mandatory valet parking at $30 per night was frequently criticized, with many guests expressing frustration over the lack of alternative parking options.
Location
The hotel is conveniently located within walking distance to downtown Asheville, making it a favorable choice for visitors.
Breakfast and Amenities
While some guests enjoyed the breakfast options, many expressed disappointment over the lack of complimentary breakfast and other amenities.
- SMScott Murphy1 day ago5.0This is the only hotel we stay at in Asheville. Best staff and accomodations. Perfect location, great coffee/cocktail bar. Good snacks and water. Dawson was especially helpful this trip for my one year anniversary. Thanks team indigo!
- DBDan Bertke6 days ago5.01st time staying at a Hotel Indigo. Rooms are clean, staff is nice, we have found a new hotel chain to stay at when we travel. In Asheville, NC ask for room 1200 and watch the sunset to the West from your room.
- BCBill CJan 1, 20264.0For the most part the hotel is good. Room was big enough for two adults and two kids with the pull out bed. One lamp next to the bed was inoperable. Breakfast was good. We got vouchers being diamond members. Parking/parking lot. A total cluster F. 30 dollar a day valet is only option if you park at hotel with unlimited in and out "privileges". The parking lot for loading and unloading can quickly get jammed up if one selfish person parks their car and just leaves it in front of the door. (Happened several times) If you don't mind a 4ish minute walk, go to Wall Street Parking garage for 15 a day
- RSRon SassJan 1, 20265.0This is my go-to hotel when I come to town for a show at the Thomas Wolfe auditorium. It is convenient for me to walk to many of my favorite places in Asheville. The rooms are very nice and staff was very friendly and seemed genuinely eager to help.
- KRKimberley RobertsDec 29, 20253.0I will start by saying that that this is a beautiful, well-maintained, and clean hotel with friendly staff members. Housekeeping automatically services the rooms every day, which is a nice perk as many hotels have stopped offering daily housekeeping, and many only offer it upon request. The rates are reasonable in comparison to other hotels in the area, and the location is very convenient for walking to downtown Asheville. A short 5 or 10-minute walk (depending on how fast you walk) will get you downtown right by the shops and restaurants, and the Asheville Pinball Museum is a short 10 minute walk from the hotel. I highly recommend visiting the Pinball Museum when you're in town! The hotel has decent amenities including a fitness room (I did not get the chance to take advantage of it) and a bar/restaurant. The bar is open daily from 5-10pm and does not serve food, but the restaurant is open each morning to serve breakfast/brunch until 11:00am, I believe. I would prefer if a complimentary breakfast was offered, but I knew ahead of time that breakfast would cost extra, so I was not surprised. The front desk staff was friendly and welcoming, and they were very helpful when I checked in. The only downside of my stay was the parking situation, which was a hassle. I knew ahead of time that valet parking was the only option available, so I was not surprised by this. When I checked in, I was told that valet parking was $30 per night, but the cost would be reduced to $25 per night if I enrolled in the hotel's loyalty program. Naturally, I enrolled in the loyalty program to save a few bucks on parking. A few hours after checking out of the hotel, I received a text notification that my card had been charged $104 for valet parking, which was excessive since I had only stayed for 3 nights. I attempted to contact the parking services company to request an itemized bill to see how they calculated that amount, and a week later I have still received no response. I also spoke with someone at the hotel's front desk to explain the issue, and I was told that the issue would be looked into, and I should receive an update within a day or two. A week later and I still have not heard anything from the hotel or the parking services company. The issue seems to be a lack of communication between the hotel and the parking services company, and the parking company has been impossible to get a hold of. I enjoyed my stay up until this point, but I will likely stay elsewhere next time I visit Asheville to avoid dealing with parking hassles like this.
Frequently Asked Questions About Hotel Indigo Asheville Downtown by IHG
Is Hotel Indigo Asheville Downtown by IHG suitable for business travelers?
Yes, Hotel Indigo Asheville Downtown by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Asheville Downtown by IHG have a loyalty program?
Yes, Hotel Indigo Asheville Downtown by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Asheville Downtown by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Asheville Downtown by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Asheville Downtown by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Asheville Downtown by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What are the check-in and check-out times at Hotel Indigo Asheville Downtown by IHG?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is Hotel Indigo Asheville Downtown by IHG pet-friendly?
Yes, pets are welcome at Hotel Indigo Asheville Downtown by IHG, and customized catering for pets is available.
Does the hotel offer breakfast options for guests?
Yes, breakfast is available at Hotel Indigo Asheville Downtown by IHG.
Are there fitness facilities available at Hotel Indigo Asheville Downtown by IHG?
Yes, the hotel has a fitness center available for free, including elliptical machines, free weights, and treadmills.
Is the hotel accessible for guests with mobility needs?
Yes, Hotel Indigo Asheville Downtown by IHG offers accessible parking and is mobility accessible.
How can I make a reservation at Hotel Indigo Asheville Downtown by IHG?
You can book a reservation through the IHG app, the hotel's official website, or by contacting the hotel's reservation department directly.
Are there any special cleaning and sanitation practices in place at the hotel?
Yes, the hotel uses commercial grade disinfectants, has enhanced cleaning in common areas and guest rooms, removes high touch items for safety, and employees are trained in cleaning procedures and hand washing.
What dining options are available at the hotel?
Hotel Indigo Asheville Downtown by IHG features three restaurants and a bar, including the farm-to-table eatery oneFIFTYone Boutique Bar & Kitchen with a gourmet small plate menu.
What nearby attractions and amenities can guests visit around the hotel?
Guests can explore local breweries, music venues, and restaurants within walking distance, as well as visit nearby places like the Asheville Pinball Museum, The Montford Rooftop Bar, and Dark Ride Tours, LLC for historical tours.
What parking options are available for guests at Hotel Indigo Asheville Downtown by IHG?
Parking is available with valet parking services offered. Additionally, SP+ Parking is a nearby parking facility guests can use.