Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsExtended Stay HotelCandlewood Suites
The unique character of Downtown Asheville and the beauty of the Blue Ridge Mountains surround Candlewood Suites Asheville Downtown. We are only 20 minutes from Asheville Regional Airport (AVL) and a short drive from the many attractions in Downtown Asheville.
We go beyond ordinary Asheville hotels to offer the comforts you deserve, such as comfortable beds with HDTVs, free Wi-Fi access and a stovetop, dishwasher, microwave, and refrigerator in each room. Our hotel's location puts you close to it all: dining, shopping, entertainment, and the River Arts District. You can spend a day perusing the galleries of Grove Arcade, exploring breweries in downtown, or touring the historic Biltmore Estate. Our hotel is less than 3 miles from the Blue Ridge Parkway allowing easy access to stunning mountain views and hiking trails.
While lodging in our hotel, check out Asheville's only Green Roof lounge with 360° mountain views, where you can hang out, do yoga, or even host your next event. With over 11,000 square feet of space, the options are endless! You are also invited to use our meeting rooms, heated indoor pool and whirlpool, free guest laundry, and 24-hour Business Center.
Located only 0.5 mile from the heart of downtown, corporate travelers appreciate our hotel's proximity to Asheville's central business district as well as many after hours establishments to enjoy food, drinks, and entertainment.
Location
Candlewood Suites Asheville Downtown by IHG
49 Tunnel Road, Asheville, NC
28805, United States
Hours
Reviews
4.1
274 reviews
5 stars
164
4 stars
56
3 stars
11
2 stars
12
1 star
31
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Most guests found the rooms and hotel facilities to be clean and well-maintained, although some reported issues with bugs and dirty kitchenware.
Staff Service
Customer service experiences were mixed; while many praised the staff for being friendly and accommodating, others reported unprofessional behavior and poor responses to complaints.
Location
The hotel is conveniently located near restaurants and grocery stores, but some guests expressed concerns about safety due to the surrounding area.
Amenities
Guests appreciated the full kitchens in rooms and the rooftop bar, but were disappointed by the lack of complimentary breakfast and the misleading room descriptions regarding capacity.
- RTRillian ThackerJan 4, 20264.0Good place with free 2 240 volt chargers. They are sometimes hit or miss for functionality, but it usually works.
- SOSarah OstermannDec 28, 20255.0Room was clean and check-in staff were really polite. Great location with plenty of places nearby. And doordash got to me in under 5 minutes. 😁 full size fridge handled all of our road trip and picnic foods.
- AYA YDec 21, 20253.0The room was clean and the beds were comfortable. The shower had excellent water pressure, though the sink faucet was quite slow. There were plenty of parking spots available. The hotel is dog-friendly; however, per the front desk, no dog amenities are provided. At other dog-friendly hotels we’ve stayed at, items such as dog bowls or beds were offered, which would have been a nice touch here. Service was mixed. The front desk attendant working Saturday night was unfortunately very unpleasant. There was no greeting, she appeared distracted with AirPods in, and often barely listened. When asked questions, she would tilt her head and stare as if the questions were unreasonable before responding with a curt “no.” In contrast, the front desk attendant working Sunday morning (with very long hair) was extremely kind, pleasant, and helpful. She helped us with what the unpleasant attendant could not.
- JJJen JNov 25, 20255.0Had to leave a review for their dog-friendly vibes… My pup gives it 5 stars! 🤣They even have a doggy potty area. Front desk was friendly, and yes, I’m mentioning it: the hand soap smells good lol.
- MPMommyOF3 ProudMOMNov 9, 20254.0Very disappointed I booked this hotel verses others close as well due to it stating it has a bar and breakfast none of that is open. The bar is closed I was told during this season don’t no why that was not mentioned on there website that it was seasonal no breakfast offered unless you purchase from there market where the prices are extremely ridiculous. There coffee machine I have no clue but it was not good coffee. However I’m going to give 4 stars because the staff was friendly the room was clean and well stocked and the location is spot on.
Frequently Asked Questions About Candlewood Suites Asheville Downtown by IHG
What are the check-in and check-out times at Candlewood Suites Asheville Downtown by IHG?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does Candlewood Suites Asheville Downtown allow pets?
Yes, dogs are allowed and pets are welcome at this hotel. However, cats are not allowed.
Is there free Wi-Fi available for guests at the hotel?
Yes, free Wi-Fi is available in public areas of the hotel.
What amenities are available at Candlewood Suites Asheville Downtown?
Amenities include a free fitness center, heated indoor pool and whirlpool, business center open 24 hours, meeting rooms, free guest laundry, parking, electric charging station, and a smoke-free property.
Does the hotel offer enhanced cleaning and safety measures?
Yes, the hotel uses commercial grade disinfectants, employees are trained in cleaning and handwashing procedures, common areas and guest rooms have enhanced cleaning, and high-touch items are removed and sanitized. Contactless check-in/out is also available.
What dining options are available near Candlewood Suites Asheville Downtown?
Nearby dining options include Suwana Asian Cuisine, McDonald's, Burger King, Taco Bell, Mikado Japanese Steak House, Panda Express, Subway, and Starbucks, offering a variety of fast food, Asian, and coffee choices.
Are there convenient places nearby for parking and transportation?
Yes, SP+ Parking is nearby, providing convenient parking options. Asheville Regional Airport is about 20 minutes away, making travel easy for guests.
What local attractions can guests visit near Candlewood Suites Asheville Downtown?
Guests can explore Downtown Asheville's dining, shopping, entertainment, the River Arts District, Grove Arcade galleries, breweries, and the historic Biltmore Estate. The Blue Ridge Parkway is also less than 3 miles away for mountain views and hiking.
Is Candlewood Suites Asheville Downtown suitable for business travelers?
Yes, it has a 24-hour business center, meeting rooms, is located close to Asheville's central business district, and offers amenities like free Wi-Fi and parking to accommodate business needs.
Are children and families accommodated at the hotel?
Yes, the hotel is kid-friendly, allows kids to stay free up to age 19, and offers a hot tub and indoor pool for family enjoyment.