Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsExtended Stay Hotel
The unique character of Downtown Asheville and the beauty of the Blue Ridge Mountains surround Candlewood Suites Asheville Downtown. We are only 20 minutes from Asheville Regional Airport (AVL) and a short drive from the many attractions in Downtown Asheville.
We go beyond ordinary Asheville hotels to offer the comforts you deserve, such as comfortable beds with HDTVs, free Wi-Fi access and a stovetop, dishwasher, microwave, and refrigerator in each room. Our hotel's location puts you close to it all: dining, shopping, entertainment, and the River Arts District. You can spend a day perusing the galleries of Grove Arcade, exploring breweries in downtown, or touring the historic Biltmore Estate. Our hotel is less than 3 miles from the Blue Ridge Parkway allowing easy access to stunning mountain views and hiking trails.
While lodging in our hotel, check out Asheville's only Green Roof lounge with 360° mountain views, where you can hang out, do yoga, or even host your next event. With over 11,000 square feet of space, the options are endless! You are also invited to use our meeting rooms, heated indoor pool and whirlpool, free guest laundry, and 24-hour Business Center.
Located only 0.5 mile from the heart of downtown, corporate travelers appreciate our hotel's proximity to Asheville's central business district as well as many after hours establishments to enjoy food, drinks, and entertainment.
Location
Candlewood Suites Asheville Downtown by IHG
49 Tunnel Road, Asheville, NC
28805, United States
Hours
Reviews
4.1
274 reviews
5 stars
161
4 stars
55
3 stars
10
2 stars
13
1 star
35
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests praised the cleanliness of the rooms and common areas, although some reported issues with bugs and dirty kitchenware.
Staff Service
Customer service experiences varied; while some guests highlighted friendly and accommodating staff, others reported rude interactions and poor handling of issues.
Location Concerns
The hotel is conveniently located near restaurants and downtown, but several guests expressed discomfort with the surrounding area, citing safety concerns.
Room Amenities
Guests appreciated the spacious rooms with kitchenettes, but some were disappointed by misleading room descriptions regarding sleeping capacity.
Rooftop Bar
The rooftop bar and lounge area received positive feedback for its ambiance and views, although service was inconsistent.
- JIJacueline Ines2 days ago1.0Very disappointed in the overall stay. The manager is absolutely rude. The room was dirty
- BMBrittiney Moore2 days ago1.0Checked out 8 days ago. They still haven't returned my money. Now the pending transaction on my card states the 19th. Seem like they held my deposit for 3 days after my honest review. Still offered no apology for all the blood found in my room and still holding my money. I never asked for a refund just letting them know how disgusting the place was along with their rude manager. I guess she didnt like the review. But let my money go or I will do a chargeback.
- BNBrittiney NicoleNov 16, 20252.0Upon check in Kay at the front desk was wonderful. She truly is the unsung hero of this property. She is the best balance of grace and patience. I get in my room and there is blood everywhere, fresh dried blood. On the fridge, plates, bed sheets and bottom of the bed. Kay came up at 2:30am to change my bed sheets. I didn't gonto another room because the size room i needed wasnt available. The next morning I had a nice exchange with Dulce in the front. Very nice lady. Before I could get the manager name to bring to their attention about the conditions of my room I received via check in, I was accosted by this woman who was also behind the counter. Very rude, loud, condescending. Turns out she's the manager, Marlene. Marlene needs a new job because she clearly hate her job. I do not recommend this hotel. I had great encounters with other staff members but house keeping is lacking and so is management.
- MPMommyOF3 ProudMOMNov 9, 20254.0Very disappointed I booked this hotel verses others close as well due to it stating it has a bar and breakfast none of that is open. The bar is closed I was told during this season don’t no why that was not mentioned on there website that it was seasonal no breakfast offered unless you purchase from there market where the prices are extremely ridiculous. There coffee machine I have no clue but it was not good coffee. However I’m going to give 4 stars because the staff was friendly the room was clean and well stocked and the location is spot on.
- LBLisa BrazellOct 22, 20254.0The rooftop bar wasnt anything special but the lady working it was super nice and mu mom loved being able to see all the trees and scenery while drinking her beer. The other staff werent overly nice but werent rude either. The place as a whole was super clean. Cozy room with comfortable beds. The bathroom tub looked like white was chipping off but it was still clean. The area its in doesnt look like its the greatest kind of ran down with a lot of closed down/abandoned places and some sketchy looking people walking around. we never had any problems and things like that dont really bother us, but figured i give a heads up since i know some people wouldn't like it.
Frequently Asked Questions About Candlewood Suites Asheville Downtown by IHG
What are the check-in and check-out times at Candlewood Suites Asheville Downtown by IHG?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does Candlewood Suites Asheville Downtown allow pets?
Yes, dogs are allowed and pets are welcome at this hotel. However, cats are not allowed.
Is there free Wi-Fi available for guests at the hotel?
Yes, free Wi-Fi is available in public areas of the hotel.
What amenities are available at Candlewood Suites Asheville Downtown?
Amenities include a free fitness center, heated indoor pool and whirlpool, business center open 24 hours, meeting rooms, free guest laundry, parking, electric charging station, and a smoke-free property.
Does the hotel offer enhanced cleaning and safety measures?
Yes, the hotel uses commercial grade disinfectants, employees are trained in cleaning and handwashing procedures, common areas and guest rooms have enhanced cleaning, and high-touch items are removed and sanitized. Contactless check-in/out is also available.
What dining options are available near Candlewood Suites Asheville Downtown?
Nearby dining options include Suwana Asian Cuisine, McDonald's, Burger King, Taco Bell, Mikado Japanese Steak House, Panda Express, Subway, and Starbucks, offering a variety of fast food, Asian, and coffee choices.
Are there convenient places nearby for parking and transportation?
Yes, SP+ Parking is nearby, providing convenient parking options. Asheville Regional Airport is about 20 minutes away, making travel easy for guests.
What local attractions can guests visit near Candlewood Suites Asheville Downtown?
Guests can explore Downtown Asheville's dining, shopping, entertainment, the River Arts District, Grove Arcade galleries, breweries, and the historic Biltmore Estate. The Blue Ridge Parkway is also less than 3 miles away for mountain views and hiking.
Is Candlewood Suites Asheville Downtown suitable for business travelers?
Yes, it has a 24-hour business center, meeting rooms, is located close to Asheville's central business district, and offers amenities like free Wi-Fi and parking to accommodate business needs.
Are children and families accommodated at the hotel?
Yes, the hotel is kid-friendly, allows kids to stay free up to age 19, and offers a hot tub and indoor pool for family enjoyment.