Best Western Asheville -Blue Ridge Parkway

Reviews

• AA

  AniMeKiNgS

  Feb 15, 2026
  1.0
  No elevator, smells like cigarettes .
• AJ

  Alana Jarrell

  Jan 21, 2026
  5.0
  Joe, who works the front desk in the evenings was absolutely amazing!! He answered any questions we had and when we had simple issues with our shower head, he went above and beyond to get it fixed and make sure we were pleased with it. Lhea, who works the front desk in the mornings, was also very helpful in getting us settled. Each employee we encountered was so friendly and we couldn’t ask for better customer service!! Thank you, all, for making our stay pleasant! We will be back!!
• AG

  Abby Griggs

  Jan 19, 2026
  5.0
  The staff was great but the experience overall was not good. We chose this location due to the proximity to an event venue and ability to get a room with a jacuzzi tub to celebrate our anniversary. From the time we got into the room we noticed most features were not working. Hair dryer mainly and no hot water in the jacuzzi tub which we were so excited for. We left for our event and figured we'd try the tub when we got back. Still no luck but it was late and figured we'd try again in the morning as we had paid extra for a late checkout. By the next morning the hot water still wasn't working so we let the front desk know and they sent maintenance. Maintenance said someone had turned off the hot water heater/boiler and he had turned it back on and to wait 10 minutes. We did and finally got some hot water! Tub was almost a third of the way filled when the hot water stopped again. At this point we were just extremely frustrated and disappointed and took a lukewarm bath essentially. The upgrade for the jacuzzi tub was an additional $40+ and the late checkout was $25. At that price we could've spent two nights in a different, just as nice room with amenities that actually function correctly. UPDATE: I have changed my review to 5 stars to reflect the prompt, professional and kind response from the manager, Hazel. She not only refunded us the fee for the late checkout but was even kind enough to send us an Amazon gift card as an apology for the issues during our stay. What an absolute breath of fresh air dealing with someone who takes service and guest happiness seriously. We would absolutely give them another chance because of this. Best Western, you're very fortunate to have such a wonderful general manager who clearly takes pride in her job and training her staff to execute the same level customer service. 👏 Very impressed.
• EM

  Evelyne Muse

  Jan 17, 2026
  5.0
  The rooms are great and the price for the stay is reasonable.
• KK

  Keepitreal

  Jan 15, 2026
  4.0
  It was a good clean hotel with decent location. The breakfast is a bit of disappointment as they don't have much and it's not very well managed either. The staff is pretty quiet - they do not take any initiative but if you ask them, they will help. I stayed there on 2 different nights and had two different rooms - one was definitely nicer than the other so it needs to be considered in case you are not happy with what you got. It's right next door to a big hotel with direct access to it .. as well as has a cute little gazebo in the back. It's only 10 minutes or so away from Blue Ridge Park in case you want to go there.

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