Business Details
About
Hotel
We are off Main Street in Downtown Moncton. There are five bus stops within 350 meters of our location. Avenir Centre is a two-minute car drive away. Shop at the CF Champlain Shopping Centre about three kilometers away. Guests can enjoy our heated indoor saltwater mineral pool or rent our sunlit meeting room for up to 163 people.
Location
Hours
Reviews
4.4
460 reviews
5 stars
303
4 stars
98
3 stars
21
2 stars
14
1 star
24
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Several reviews highlighted issues with cleanliness, including mold in bathrooms and unclean rooms.
Staff Service
Mixed feedback on staff service; while some praised the helpfulness and friendliness, others reported rude or unprofessional behavior.
Room Quality
Rooms were described as modern and spacious, but some guests experienced noise issues and dissatisfaction with amenities.
Location
The hotel is well-located near downtown attractions, but some guests expressed concerns about safety and parking fees.
Amenities
Guests appreciated the gym, pool, and restaurant, though some noted the restaurant was understaffed and had service delays.
- BSBec SeaNov 11, 20253.0We had made reservations 2 months ago for a shopping trip to Moncton. The check-in time was anytime after 3pm. We got there at 3:30pm and our room wasn't ready. The front desk lady asked if we could wait 20 more minutes for our room. The parking outside the front was horrible because everyone was checking in at the same time(4 different cars), so people were blocking the driveway and the doorway. That was horrible. Trying to navigate downtown, on a Saturday was nuts. The front desk lady didn't give us a key card or anything for the parking either. The parking is under ground. She was supposed to call us when the room was ready. We made our way over to Bass Pro and shopped until 5:30pm. Still no call. So we had to call the hotel and see if the room was ready yet. At this point, we were tired and just wanted our room to be ready. Finally, we got there around 5:45pm and it was ready. The room was nice and clean. For the price per night, you would think breakfast would be included, its not. 14 dollar upcharge. The walls are paper thin and we could hear everything from upstairs. People walking down the hall and slamming the door. Beds were comfortable tho.
- MHMichelle HollandOct 10, 20251.0DO NOT RECOMMEND Rooms below expectations, at least not what I expected from pictures online. Looks like a 3-star hotel online, but feels like a hostel in real life. You can't even be sure that the sheets are washed. Terrible servicefolks. I mentioned our room did not have any towels or toilet paper, and they answered with "mhmm". Not until the night of the next day (over 24hrs later) did they bother to fill the towels and toilet paper. We had to buy our own toilet paper. Only good part of the room (why it has 2 stars) was the water pressure was alright - for the one shower we got to have in our 2-night stay, thanks to no towels. Had to call back a half dozen times to make this reservation, since they kept forgetting to call me back. Awful, awful. DO NOT RECOMMEND
- ESELEVATION Limo Bus servicesOct 7, 20255.0Always top notch hospitality with 5 star quality accomodations thanks to the amazing staff !
- DTDeborah ThomasOct 7, 20255.0Great hotel good location, a well stocked gym & a relaxing small pool. Great facility of a laundromat on site. Staff were super helpful, especially recommending local restaurants
- RRRogerOct 3, 20255.0Exceptionally clean hotel. Our 4th floor room was great; spacious and almost seemed new (though they indicated the hotel has been open about 5 years). The king bed was very comfortable. We had a chance to walk around the area as well and thought it was nice. Underground parking was safe and convenient. Friendly desk staff. We will definitely stay again when in the area.
Frequently Asked Questions About Hilton Garden Inn Moncton Downtown
What accessibility features does Hilton Garden Inn Moncton Downtown offer?
The hotel offers accessible parking, an accessible elevator, and an accessible pool to ensure comfortable access for all guests.
Is there a swimming pool available at the hotel?
Yes, the Hilton Garden Inn Moncton Downtown has a heated indoor saltwater mineral pool available for guests.
Are pets allowed at Hilton Garden Inn Moncton Downtown?
Yes, the hotel welcomes both cats and dogs, allowing pets to stay with you during your visit.
Does the hotel provide breakfast?
Yes, breakfast is available at the Hilton Garden Inn Moncton Downtown.
What are the check-in and check-out times?
Check-in time is from 3:00 PM, and check-out is by 11:00 AM.
Is Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal for guests to use.
Are there any meeting rooms available at Hilton Garden Inn Moncton Downtown?
Yes, the hotel offers two meeting rooms with the largest accommodating up to 163 people for events or business gatherings.
How can I access Hilton Garden Inn Moncton Downtown using public transportation?
There are five bus stops within 350 meters of the hotel, making it convenient for guests to use local bus services to reach the property.
What nearby attractions can guests visit around Hilton Garden Inn Moncton Downtown?
Guests can visit the Avenir Centre, which is a two-minute car drive away, or shop at the CF Champlain Shopping Centre about three kilometers from the hotel.
Are there nearby dining and entertainment options for guests at the hotel?
Yes, guests can enjoy nearby venues like Monk 10 bar and Monk10 Taproom and Fine Eatery, which offer food and drinks within a short distance of the hotel.