Hampton Inn & Suites by Hilton Moncton

Reviews

• AI

  Almon Isleville

  4 days ago
  1.0
  Truly in need of renovation. Used to be THE choice for comfort. Now old, dusty, out of date, out of color (everything in our 'Suite' was brown. BROWN was the actual choice of a decorator? I think it was just the cheapest fabric - because it's really overdone. Not only brown curtains but huge matching brown dusty toppers! Clearly someone 🙄 didn't know what they were doing! And the bed! The bed creaked and squealed more than we ever could! Broken springs, no comfort, restless, sleep interrupted night..so disappointed 😞
• DA

  Dallas Amos

  Nov 9, 2025
  5.0
  Went there for my friends birthday it was so fun the pool is awesome
• JK

  Joseph Khoury

  Nov 1, 2025
  4.0
  Good and clean. Breakfast was so-so.
• RC

  Ryan Craig

  Oct 30, 2025
  5.0
  Fantastic Hotel, Great Staff, Comfy Bed. Oh and the breakfast is actually good. Would stay here again in a heartbeat.
• AK

  Adam Keefe

  Oct 27, 2025
  1.0
  My partner and I had to travel to New Brunswick for a funeral — already not the most joyful reason for a hotel stay. Wanting to make the best of a hard weekend, we specifically chose this property because of the advertised jacuzzi suite, and booked it well in advance. That amenity was the sole reason for selecting this hotel over others in the area. Upon arrival, the front desk associate informed us that our reservation was for a standard king room. I politely clarified that I had booked a room with a jacuzzi, as there were both suite and non-suite options available online. He insisted it was a standard room, so we went up to check — and sure enough, no jacuzzi. Assuming this would be a simple misunderstanding, I returned to the front desk (while my partner stayed with our belongings) and explained the situation. The employee looked at me as though I were speaking another language before disappearing to consult the manager, Gagandeep. When he returned, I was told there had been a “mistake during booking” and that nothing could be done. I calmly asked if there was any way to upgrade or correct the error — even at an additional cost — since the jacuzzi was the entire reason for our stay. I was told I could cancel my reservation and “hope” for a refund, and then pay $500 for the room I had originally booked, but only for one night, with no guarantee of having a place to stay the following evening. This was at 10 p.m., three hours from home, after an already difficult day — and not once did anyone at the front desk offer an apology, empathy, or even a hint of accountability. The tone was dismissive, the service unhelpful, and the attitude, frankly, insulting. I work in a customer-facing profession myself, so I understand that mistakes happen — but what separates a reputable business from a forgettable one is how those mistakes are handled. In this case, there was zero effort made to make things right, and I left feeling embarrassed, unwelcome, and entirely disregarded. We will never return to this hotel, and after this experience, I’ll be avoiding Hampton properties altogether. If you’re looking for professionalism, empathy, or even the bare minimum of hospitality, do yourself a favor and stay elsewhere — Bower by Robinson offers a far better experience, and they actually seem to value their guests.

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