Best Western Plus Edmundston Hotel

Reviews

• NP

  Noromdi Puts

  Nov 16, 2025
  1.0
  Staff: Why would you hire someone who can barely speak English to greet your customers? Her Indian accent was so strong, I didn't know what she was saying. I had to call my friend over to listen and he didn't know what she was saying. If the foreigner can't be bothered to take an ESL class upon arriving in Canada, why should I have to strain to try to understand her lazy attempt at English? That doesn't make sense. Room: The toilet kept running. We left around 1pm to go shopping, eat and then to the casino for a few hours. Upon leaving, I told the front desk that the toilet keeps running and he said they would have someone go up to fix it. We came back around 9pm, not thinking about the toilet, and went to bed. The toilet kept us up all night. Room: The fridge froze all of my pops. When I took one out, opened it and placed it on the end table, the pop slowly expanded and leaked all over the table, my phone and my paperwork. Amenities: The hot tub wasn't hot. It was luke warm. It felt like I was sitting in a warm bath, not a hot tub.
• TH

  The Horvaths

  Nov 14, 2025
  1.0
  WORST CUSTOMER SERVICE EVER. It took 1/2 hour to check in (a problem with someone's booking) and no other staff member to assist front desk clerk. Room had not been cleaned. Smelled of dog. To many guests at front desk to get help from clerk therefore obtained assistance from maid service to rid room of garbage, obtain soap, shampoo and fresh bath and bed linen. Breakfast was not hot and overcooked. Left message for 2 different managers to discuss issue and they never called back. When I finally did get through to management I was given $30 credit from $231 room bill and manager informed me "no other compensation will be given". Breakfast was not hot, sausages were as hard as a rock. Extremely busy location due to it's proximity to the highway. Stayed at another facility right downtown Edmundston on my way home and it was 1000 times better than this location. It was slightly cheaper, clean, had an inhouse restaurant that had great, hot food and fabulous customer service. I will never recommend Best Western Edmundston to anyone. Save your money.
• JS

  jeff shannon

  Nov 11, 2025
  5.0
  Great sot to stay. Rooms were well appointed, very clean, the included breakfast was fantastic. Motorcycle parking just outside the front door was a huge bonus!
• JC

  Josee Corbeil

  Nov 4, 2025
  2.0
  Pros: Good location, easy access off highway. Nice walkability/residential neighbourhood nearby if travelling with dog, as we were. We chose the parking in front of room option which is convenient. The room looked tidy and there are nice touches such as : reclining chair, soft lighting options, magnifying mirror in bathroom. Plenty of storage space. The breakfast had many choices and the dishes were looked after by a friendly attendant. Not so good : The reception staff and personnel at the front desk are not what I would call warm or personable. The room was tidy but not as clean as I was expecting. The fan in the bathroom had layers of gunk on it, the overflow in the sink was black with mold, the back of the bathroom door had obviously not been cleaned in a long time. The bed was soft enough to cause discomfort in the morning. The floors in the breakfast room were so sticky that they had actual grip. Noise: the heavy double sliding doors make a noise like someone dragging furniture, this went on & on. We must have had a sasquatch upstairs who was pacing all night. While not having carpeting in rooms must have advantages, sound reduction is not one of them. We won't be staying here again.
• SM

  shari mc

  Oct 21, 2025
  3.0
  We are from Ontario. Travelling around the East Coast. We came into town to find a nicer Hotel to stay at. There isn’t much in the little towns on our way back to Quebec from Nova Scotia. We phoned three times. Each time we were on hold and no one ever picked up… finally by the 4th time. A man at the front desk answered i said hello and then he hung up on me.. Maybe he didn't hear me but he didn't even try.. we were tired and really needed a bed. Right before We got to the hotel, i thought ill call and see what happens, I watched as three people at the front desk watched the phone ring.. they weren’t busy helping customers or on the phone. They were busy chatting to each other. Two men, one woman. When we entered the hotel i walked up very politely to ask for a room and all three of them ignored me for a good 5 minutes. I stood there as they continued to talk and waited patiently until they acknowledged me.. finally when they did, i asked if they had a room, they did. I said i had called multiple times. They never said anything just looked at me. They didnt care… at all! . If I wasn’t desperately tired i would have walked out and found another place to stay. The hotel is nice, rooms are nice. Beds are hard, small pillows. This hotel could do way better. Hire polite staff because the ignorance from the staff is unacceptable. Wouldn’t come back here!!!!!

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