Best Western Plus Edmundston Hotel

Reviews

• IJ

  Isha Julien

  3 days ago
  3.0
  We stayed for my daughter’s birthday sleepover (2 adults, 5 kids), and while we made beautiful memories, the experience was mixed. The positives: The two-king suite (once we were placed in the correct room) was clean, spacious, and perfect for a celebration. Extra bedding and a cot allowed us to connect the two king beds for a full slumber-party setup — the girls loved it. The pocket door separating the sofa bed added great privacy. The pool with the slide was a huge hit, the jacuzzi added a spa-like touch, and the gym was a fun bonus. Karaoke on one TV and a Disney movie on the other made the night special. Breakfast the next morning was excellent — eggs, sausage, pancakes, oatmeal, cereals, fresh fruit, juices, coffee — a full spread that wrapped up the celebration beautifully. Where things became frustrating: I had requested early check-in to decorate but could only be accommodated at 3 PM. Upon arrival, we were placed in a one-king suite instead of the two-king suite I had booked in early January. When I asked about it, I received multiple different explanations before eventually being shown a suite that matched my reservation and did not reflect the concerns described. We were ultimately placed in a room directly in front of the elevators (contrary to my booking request), which was noisy at night. Additional inconveniences included: • Mini fridge instead of full-size (challenging for party food storage) • Bedroom TV unable to connect to WiFi due to renovations • No towels stocked at the pool • Having to locate cleaning staff to borrow a broom • Elevator out of service at checkout, requiring luggage to be carried down three flights of stairs with no assistance offered Individually, these may seem small. Collectively, they created unnecessary friction — especially after having to advocate for the originally booked room. This property has strong amenities and real potential. What would elevate the experience is consistent communication, honoring confirmed reservations without pushback, ensuring basic functionality, and offering proactive assistance when issues arise. Hospitality should reduce stress so families can focus on making memories. With more anticipatory customer care and smoother follow-through, this location could easily match the standard I’ve experienced at other Best Western properties. We truly appreciated the amenities — we just wish the service consistency had matched them.
• ML

  Mélanie Labelle-Savoie

  5 days ago
  1.0
  I’ve been on hold for 1 hour and 40 minutes to book a room, and no one ever answered. I couldn’t book online because I was driving. Additionally, they have the absolute worst hold music, which just makes you even more angry and impatient. Ridiculous.
• AF

  Adam Fajner

  Feb 22, 2026
  5.0
  This is a very nice hotel and the room cost reflects this. I had a room on the ground floor, which included a parking spot directly outside my patio door. Room was very clean and hot breakfast was saved from 6:30.
• AM

  Annie-Pier Leblanc Montreuil

  Feb 22, 2026
  1.0
  *Even after this review, which they answered to, they still haven't adress the surcharge fee nor answered me back by email to adress it... Pretty unimpressive that a business works like that. Use a platform if you go there, not their website. That way you will have better services.* I was travelling with an 11 weeks old infant. I decided to reserve directly on their website rather than Expedia platform, even though the website was more expensive, just to be on the safer side. I didn't want to arrive after 9hrs of drive and having to deal with a missing reservation between the platform and the hotel. It's clearly said on the platform that cribs are complimentary but roll-away bed have surcharge. I'll include pictures of that. I asked on the form for a crib and a kettle, if available. When we arrived, there was none in the room. I went back to the front desk to ask again for the crib, and ask if there was kettles available to boiled water. After a moment, he arrived with the crib but he didn't have the kettle, neither mentioned it, so I figured there was no way to have boiled water. In the morning during breakfast, I see that right down my hallway, there was a machine always available with hot water! He never told me that alternative, which would have been so helpful for me, who feed formula, to heat it and to have water to mix! I was quite disappointed to not have been told there was hot boiled water always available down the hallway. Then later on, after leaving, I receive the invoice and see a fee for the crib. I was never told there would be a fee, especially after seeing it being free on the platform. When I asked, I really wish he would have told me there is an added fee for the service. My baby ended up in the bed after less that an hour and slept with me. It would have been fine from the beginning as well. I know it all seems quite silly, but travelling alone with a small baby is very stressful, and we want things to be easy. I had another 5 to 6hrs to do the day after and I was quite disappointed with the lack of communication of the hotel staff. I emailed them back about the hidden fee and they still haven't communicated with me yet. It's not much, it's $11.50, but by principle, if it's supposed to be free, it should be. And if there's a fee, they should tell us before hand, saying: "Sure thing, there's a $10+tx fee for it. Do you still want it?" So, to be honest, I'm not impress with how they communicate and how they do business after when we leave, since they don't answer back. I am quite disappointed and won't go back to this place or any other Best Western, if this is how they do customer services.
• DO

  DC Olds

  Feb 19, 2026
  2.0
  The service here has gone down hill. Hard check-in and check out. Inaccurate billing. Hard to get someone on the phone to talk about concerns. Construction right beside room on outside with workers literally at our window first thing in the morning. What a treat it has been.

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