SureStay by Best Western Miles City

Reviews

• NM

  Neal Murray

  Feb 12, 2026
  3.0
  Frontdesk staff were friendly and accommodating. The room was clean and welcoming but old and in need of some TLC.
• AA

  Anycia

  Jan 16, 2026
  1.0
  Poor communication and customer service :( I called Thursday to cancel my Friday stay because I wasn’t feeling great so I was cancelling my trip. The lady at the front desk said it was fine and canceled. Friday, I ended up receiving a text verification that my room is ready so I decided to call and make sure it was actually canceled. After explaining to the front desk again, she tells me to hold while she looks it up— A minute later The GM gets on, tells me her name and her job title—a little snippy like .. and asks if she can help me.. So.. I explain it all for a 3rd time.. she ends up telling me due to a 24 hour cancellation policy see whether I was sick or not— They would not refund me.. because “her boss would have her butt” . Love when GM’s blame “their boss”. She did offer me reward points that I could use for another stay, or donate to charity.. 🫠 You’re a boss. You’re in that role for a reason. So Lead! Looking at the call log I was two hours after the 24 hour period…. I understand a 24 hour cancellation policy— I understand some companies aren’t considerate won’t override sickness as a reason to break the rule— (Even though I’m sure They won’t have a problem renting out this room. There’s a huge wrestling tournament in town tonight) Please train your staff to explain that to customers because if I would have known I was 2 hours after the “24 hour cancellation period” then maybe I would have made other arrangements. Thanks!
• KW

  Kevin Wilbur

  Jan 5, 2026
  3.0
  traveling through and needed a place to stay that was not super expensive. This hotel was great for that definitely nothing special but far as we needed was some were to sleep that was clean and not to expensive. Breakfast was good.
• MM

  Melanie Musson

  Oct 24, 2025
  1.0
  Promised the kids a hotel with a pool. Looked forward to it all day. Pool is broken. No refund. We are stuck in this dive of a hotel. Would not recommend staying here unless you like sketchy outdated hotels. I would not stay here again even if the pool was working like they advertise.
• WR

  Waylon Rader

  Oct 28, 2023
  1.0
  Locked out of our room and unable to get our belongings. Would not allow locksmith to get us in our room for u til maintenance man couldn't. We were locked out for 9 hours, without our medications, clothes, toiletries, phone, and keys. Do not stay here.