SureStay by Best Western Miles City

3.6
584 reviews
Get DirectionsCallWebsite

Business Details

1015 S Haynes Ave, Miles City, MT
59301-5727, United States
(406) 234-4560
http://bestwestern.com
GoogleFacebookInstagramTwitter

About

Hotel
At the SureStay by Best Western Miles City in Miles City, MT, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.

Location

SureStay by Best Western Miles City
1015 S Haynes Ave, Miles City, MT
59301-5727, United States

Hours

Reviews

3.6
584 reviews
5 stars
210
4 stars
147
3 stars
100
2 stars
47
1 star
80

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted dirty rooms, unclean bathrooms, and unpleasant odors, with some guests finding hair and bugs in their accommodations.

Pool Problems

The pool was frequently reported as closed or out of service, leading to disappointment among families who booked the hotel for this amenity.

Customer Service

While some guests praised the friendly and helpful staff, others reported poor management and issues with billing and refunds.

Outdated Facilities

Many reviews noted that the hotel was dated and in need of renovations, with complaints about old furnishings and inadequate maintenance.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests appreciating the selection while others found it minimal and lacking in quality.
  • MM
    Melanie Musson
    Oct 24, 2025
    1.0
    Promised the kids a hotel with a pool. Looked forward to it all day. Pool is broken. No refund. We are stuck in this dive of a hotel. Would not recommend staying here unless you like sketchy outdated hotels. I would not stay here again even if the pool was working like they advertise.
  • HH
    Heather Hawkinson
    Sep 6, 2025
    3.0
    It was dated, but clean. The people at the front desk were nice. The breakfast was minimal, but enough. They made fresh scrambled eggs. There were biscuits, coffee, waffles, fruit, cereal, and muffins. It was located on a main street and close to a grill that we like to eat at. We were very disappointed that the hot tub and pool were closed, as that is why we booked this particular hotel. Next time we drive across Montana we've talked about staying in Billings instead of Miles City.
  • MB
    Mark B
    Sep 4, 2025
    3.0
    Cheap room right off the interstate. Room was basic. Killed three flies within the first 5 minutes and found a few small moths on the bed. Clean bathroom but there were stains on one of the bed sheets. Bottom line, this place is dated. Low expectations you'll be fine. EDIT: After reaching out to the mgmt, they did the right thing for us. They gave us a free stay at any BW property. The manager that I spoke with was kind and very understanding. Proves that if you're polite and communicate things usually will work out for all.
  • ZD
    Zac Davila
    Sep 3, 2025
    5.0
    Outside is dated,but the staff is friendly and they actually serve a decent breakfast. This place beat all my expectations.
  • KA
    Kandra Ankney
    Aug 15, 2025
    4.0
    Rooms were clean and spacious. We were happy to enter room and find it was cool in the hot summer day. Only complaints we had was the bed was rock hard and the breakfast was pretty minimal.
Read more reviews on Google

Frequently Asked Questions About SureStay by Best Western Miles City

Is breakfast included with a stay at SureStay by Best Western Miles City?

Yes, complimentary breakfast is available for guests at SureStay by Best Western Miles City.

What are the check-in and check-out times at SureStay by Best Western Miles City?

Check-in time is 3:00 PM and check-out time is 11:00 AM.