Business Details
About
HotelWedding VenueBusiness Meeting LocationsConference Center
Located on a hill overlooking our fair city of Great Falls, the Holiday Inn is a full-service hotel where you can enjoy a Breakfast in comfort, Lunch, and Dinner at our Tony Roma's Restaurant completed in 2024, followed by a night-cap in the Sports Bar and Casino. While in town, some activities that are highly recommended are a stroll on the River Edge Trail along the Missouri River, a visit to the Charles M. Russell Museum, the Lewis and Clark Interpretive Center, Giant Springs State Park, which has the shortest river in the United States, and drive to the Rainbow Falls to see the reason it was given that name. Another adventure would be to drive out to the First Peoples Buffalo State Park. We are the gateway to Yellowstone and Glacier National Parks, and two hours from the Canadian border. Among the other amenities you will enjoy in our recently renovated hotel are spacious sleeping rooms, 24-hour Fitness Center, indoor pool and hot tub, guest laundry, and full-service Catering for groups from 10 to 250 attendees, and friendly hotel staff with the goal to make your stay enjoyable
Location
Holiday Inn Great Falls-Convention Center by IHG
1100 5th Street South, Great Falls, MT
59405, United States
Hours
Reviews
4.0
1,801 reviews
5 stars
897
4 stars
413
3 stars
199
2 stars
95
1 star
197
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of individuals who provided outstanding service.
Cleanliness Issues
Several reviews highlighted problems with cleanliness, including reports of bugs, black mold, and dirty bathrooms, which negatively impacted guest experiences.
Shuttle Service Problems
Multiple guests expressed frustration over the hotel’s failure to provide the promised shuttle service, leading to feelings of being misled and dissatisfaction with customer service.
Room Quality
While some guests appreciated the comfort and cleanliness of their rooms, others noted that the rooms were dated, poorly maintained, or had issues such as malfunctioning air conditioning.
Restaurant Experience
The restaurant received mixed reviews; while some guests enjoyed the food and service, others were disappointed by closures and inaccuracies in advertised amenities.
- JMJoseph Murphy6 days ago4.0Service at the restaurant was great at 6:30am! Brian was awesome.
- JTJames 2K TVOct 30, 20255.0Aww This hotel was lovely and the Housekeeping was awesome, the front desk person whose name is JR is very helpful and handsome also, those things really made my stay amazing. Can’t wait to come back
- RMR “Rick” MOct 26, 20251.0Bugs in the room. The water temperature in the shower fluctuated greatly.
- MAMegan AlbrightOct 14, 20251.0According to the dictionary: SCAM: use deception to gain money or possessions from (someone) fraudulently; swindle or defraud. The gist: we paid (more than enough money) for a service promised by the hotel which they refused to provide, and are refusing to refund us for. Please do not book this hotel if you are relying on the shuttle. My husband, 10-month-old, and I booked this hotel due to their confirmation of a 3am shuttle to the airport. There were others to choose from but they said they could take us to the airport at 3am. We were only going to stay there for about 7 hours before the shuttle. Upon checking in we asked to confirm that our shuttle was indeed going to be there at 3am. They said no, and that the best they can do is 4:30am. They tried to argue that this was enough time to make our flight. We most likely would have missed it as we would have had to install the carseat, load luggage, get to the airport, uninstall the carseart, unload the luggage, get through security, and on the plane in less than 1 hour. We had to arrange for a taxi due to their failure to keep their word. We requested a refund due to their dishonesty, which they have refused. After reaching out to customer service multiple times over the course of about 3 weeks and being told that the hotel would get back to us (which they never did), they finally confirmed that they refuse to issue a refund. According to them, this is due to us refusing the shuttle they offered. Yes, the very same shuttle that would have made us late for our flight. Imagine if we hadn't asked to confirm at check-in. Our family would have been waiting for the promised shuttle in the lobby at 2:45am. They should be ashamed of themselves. We were effectively swindled out of our money, as they did not provide the service which we paid for. It is quite pathetic that they don't want to make this right. Also, the shower was disgusting.
- NNNannaFlashOct 13, 20251.0My wife and I booked this quite overpriced hotel for the sole reason that they offered us a 3am shuttle to the airport. (We even called in advance to confirm this, as requested.) Only on arrival were we told that this was a lie and the only shuttle they could offer would make us miss our flight home. Leaving myself, my wife and our 10 month old son stranded, 1500 miles from home. To date, the hotel management refuses to make this right or even accept fault and so we are left feeling scammed out of our money and frustrated... Including the Taxi we desperately booked at the last minute we paid over $250 to be in this grimy hotel for a grand total of 6 hours. Don't book this hotel if you're relying on the airport shuttle (or clean sheets) they WILL let you down.
Frequently Asked Questions About Holiday Inn Great Falls-Convention Center by IHG
What are the check-in and check-out times at Holiday Inn Great Falls-Convention Center?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is Holiday Inn Great Falls-Convention Center accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and is mobility accessible.
Does the hotel allow pets during the stay?
Cats are allowed but dogs are not; overall, the hotel welcomes pets.
Are there any dining options within the hotel?
Yes, there is a restaurant named Tony Roma's, a Sports Bar, and a casino on the premises for dining and entertainment.
Does the hotel provide free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas throughout the hotel.
Are there fitness and recreational facilities available at the hotel?
Yes, there is a 24-hour fitness center with elliptical and treadmill machines, an indoor pool, and a hot tub.
Can guests store their baggage at the hotel?
Yes, baggage storage is available for guests.
Does Holiday Inn Great Falls-Convention Center offer contactless check-in or checkout?
Yes, the hotel supports contactless check-in and checkout for guests' convenience and safety.
What nearby attractions can guests visit while staying at the hotel?
Guests can explore the River Edge Trail along the Missouri River, Charles M. Russell Museum, Lewis and Clark Interpretive Center, Giant Springs State Park, Rainbow Falls, and First Peoples Buffalo State Park.
What nearby places can guests visit for dining and entertainment around the hotel?
Guests can visit nearby spots like Tony Roma's for American barbecue, Sting Pizza Restaurant for casual dining, Stadium Sports Bar and Casino, Sting Sports Bar Grill, and Magic Diamond Casino for nightlife and entertainment.