Holiday Inn Express & Suites Bozeman West by IHG

Reviews

• DL

  Daewon Lee

  6 days ago
  5.0
  I booked a 5-night stay for a snowboarding trip to Big Sky Ski Resort. Before booking, I read many reviews and chose this hotel because most of them were positive. I arrived yesterday and have stayed one night so far. Today is my second day, and this review is based on my experience up to now. <Pros> - Clean, newly renovated rooms - Breakfast quality is better than most Holiday Inn locations - The King Suite I booked is very spacious and includes a dining table, which is very convenient - Free coffee is available in the lobby all day, not just during breakfast hours <Cons> - The pool has been closed since the day I arrived due to “cleaning” and is still unavailable even after 24 hours - The TV is not connected to the internet, so YouTube or Netflix cannot be used I was especially disappointed because I was hoping to use the hot pool next to the main pool after snowboarding. When I asked the front desk, I was told that “pool cleaning” also meant the hot pool was unavailable, which was very frustrating. This is the main reason I can only give this hotel 3 stars at the moment. I chose this hotel because other reviews mentioned that the pool and hot pool were available, so this was disappointing. It’s also hard to understand why pool cleaning takes more than 24 hours. I will be staying for 4 more nights and plan to update this review after my full stay. ------------------------------------------------------------------------------------------------------- <Updated review> After staying here for 2 nights, I’m leaving an updated review. Today, I asked the front desk again, and one of the reception staff members—she was extremely kind, and I believe her name was "Izzy"—checked with her manager and made the hot pool available for use. It seems that during the off-season, the hot pool may not always be running due to low usage. Thanks to her help, I was able to enjoy the hot pool after snowboarding, and it was a great experience. With this issue resolved, I can now confidently recommend this hotel to others. I’m also updating my rating from 3 stars to 5 stars.
• GW

  Gib Wood

  Dec 29, 2025
  5.0
  Great room ... The front desk was a wonderful help to us when we needed to extend our checkout because of a flight rescheduling by the airline. Wood ... room 328
• PB

  Paul Bechtold

  Dec 28, 2025
  2.0
  Not welcoming. Not friendly. I'm diamond elite with IHG, and accustomed to a lot more hospitality. The heat was off in the room, and it was very cold upon arrival.
• JP

  Joshua Palmer

  Dec 22, 2025
  5.0
  Five stars and big thank you to the crew working on the night of the 19th. I really appreciate the friendly and accommodating Holiday Inn in Bozeman for letting us and our dog land there after a white-knuckle drive through Gallatin during a blizzard. The rooms were clean, and seemed newer, and the hotel had a great little breakfast/guest area where we chatted with folks there for the Montana college football rivalry game. I give the location five stars because it’s next to I90 but far enough away not to hear it and it’s next to CostCo! So it’s easy to resupply before ice skating, er I mean, driving the I90 blizzack again. Again, shout out to the great crew working that night.
• KK

  Keith

  Dec 20, 2025
  4.0
  Recently renovated and the rooms were nice. There were fresh fruit options at breakfast that you normally don't see at a Holiday Inn Express. Only negative was you can hear everything in the parking lot if your room faces that direction.

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