Business Details
About
Hotel
At the SureStay Plus by Best Western Billings in Billings, MT, you’re sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Location
SureStay Plus by Best Western Billings
3040 King Ave W, Billings, MT
59102, United States
Hours
Reviews
4.2
451 reviews
5 stars
253
4 stars
109
3 stars
37
2 stars
22
1 star
30
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the friendly and accommodating staff, particularly at check-in and during breakfast.
Room Cleanliness
Feedback was mixed; while some guests found rooms clean and comfortable, others reported issues with cleanliness, including mold and unclean bathrooms.
Breakfast Quality
The breakfast received positive remarks for variety and quality, although some guests noted that items ran out quickly.
Maintenance Issues
Several reviews highlighted ongoing maintenance problems, including issues with air conditioning, plumbing, and cleanliness of the pool and hot tub.
Customer Service
There were multiple complaints about poor customer service, particularly regarding handling of billing issues and staff attitudes.
- CSC SauerOct 17, 20225.0Excellent stay. Front desk staff was very friendly and helpful. We had a queen room with 2 queen beds. There was ample space. Rooms were clean as was the hotel. Breakfast had a great selection of foods. Location was convenient for shopping. We didn’t use the pool or fitness facilities, but they were available for use.
- KKKrista KelleyJul 20, 20215.0Super clean, nice hotel, amenities are wonderful. The staff is excellent, so helpful and friendly.
- DDDutty DuttSep 29, 20205.0Good customer service, friendly staff, extremely comfortable beds
Frequently Asked Questions About SureStay Plus by Best Western Billings
What is the address of SureStay Plus by Best Western Billings?
The hotel is located at 3040 King Ave W, Billings, MT 59102, US.
Does SureStay Plus by Best Western Billings offer free WiFi to guests?
Yes, free WiFi is available for all guests at the hotel.
What are the operating hours of SureStay Plus by Best Western Billings?
The hotel is open 24 hours a day, seven days a week.
What special offers does SureStay Plus by Best Western Billings have?
Guests who stay for 2 nights can receive a $50 Best Western Gift Card.
Which brand is SureStay Plus by Best Western Billings associated with?
It is part of the SureStay Plus Hotel brand by Best Western.
How can I contact SureStay Plus by Best Western Billings by phone?
You can reach the hotel at +1 406-294-9090.
Is SureStay Plus by Best Western Billings active on social media?
Yes, they have a Facebook page at https://www.facebook.com/2245632555658613 and use the handle @surestayhotels on Instagram and Twitter.
What nearby hotels could I consider if SureStay Plus is fully booked?
There are several nearby hotels including the Lexington Inn & Suites Billings and other SureStay Plus locations in the area.
Are there any notable nearby places to visit before or after staying at SureStay Plus by Best Western Billings?
You can explore other nearby hotels and motels such as Lexington Inn & Suites Billings, which also provide convenient amenities in Billings.
How can nearby hotels assist me in planning my stay in Billings?
Nearby hotels like Lexington Inn & Suites Billings can offer alternative accommodations, local recommendations, and enhance your visit by providing additional lodging options close to SureStay Plus.