Holiday Inn Express & Suites Billings West by IHG

4.4
529 reviews
Hotel Exterior

About

HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Upscale Hotel with Kid Suites in Prime LocationThe Holiday Inn Express Hotel & Suites Billings West has a prime location in the Trans Tech district just off of I-90 at exit 443 and close to shopping and dining. Being only 9 miles from the Billings Logan International Airport and located centrally between the Yellowstone National Park and Pompey’s Pillar, we are the perfect vacation destination.Business travelers appreciate the ability to use multiple devices with our reliable HSIA. The VA Hospital is located next door and there are many nearby companies such as Fed Ex, Bay Limited, Advanced Care Hospital, Pierce Homes, Scheels, and Tractor & Equipment. After a busy day at work, burn calories in our state of the art fitness center.Leisure guests enjoy our spacious room offerings. For families, make sure you check out our kid suites, they are perfect for your vacation stay. Our hotel offers easy access to some of Montana’s best attractions including ZooMontana and Pictograph Cave. We are a short drive to Custer’s Last Stand and Beartooth Highway as well. After checking out area attractions, relax or swim in our pool and hot tub.Start your day off right with our hot Express Start breakfast bar with egg and meat items as well as our signature cinnamon rolls. Stay Smart at the Holiday Inn Express® Hotel & Suites Billings West, your perfect home away from home!

Location

Holiday Inn Express & Suites Billings West by IHG
3431 Ember Lane, Billings, MT
59102, United States

Hours

Reviews

4.4
529 reviews
5 stars
355
4 stars
110
3 stars
28
2 stars
9
1 star
27

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.

Staff Performance

The staff received positive feedback for being friendly, helpful, and accommodating, although some reviews mentioned issues with engagement and training.

Breakfast Quality

Guests enjoyed the breakfast offerings, highlighting the variety and quality of food available.

Room Issues

Several reviews pointed out problems with room amenities, such as missing microwaves, outdated decor, and inconsistent internet service.

Management Concerns

Some customers expressed dissatisfaction with management practices, particularly regarding staff training and communication.
  • FB
    frederick bigman
    Dec 24, 2025
    5.0
    Service is wonderful. And everything is within a few miles.
  • BH
    Braden Hensley
    Nov 25, 2025
    1.0
    Worst stay I’ve had
  • AN
    Anthony Norcutt
    Nov 22, 2025
    5.0
    Very clean and friendly staff.
  • TC
    Tom Clark
    Nov 19, 2025
    2.0
    Staff not engaged in thier jobs. Didn't know hotel policies, slow , poor communication skills
  • JO
    Janice Oss
    Nov 16, 2025
    5.0
    Was a short one night stay. Very close to Costco.

Frequently Asked Questions About Holiday Inn Express & Suites Billings West by IHG

What are the check-in and check-out times at Holiday Inn Express & Suites Billings West?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM.

Is breakfast included with a stay at the hotel?

Yes, a hot Express Start breakfast buffet with egg and meat items and signature cinnamon rolls is available for free.