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Staybridge Suites Jackson
Welcome to one of the top hotels in Jackson, Mississippi, a stately Southern belle steeped in tradition and history, swathed in culture and natural beauty. At Staybridge Suites Jackson, we are proud to call home the “City with Soul,” where hospitality isn’t an industry, it’s a way of life. From world-class museums to the Freedom Trail, from jubilant festivals to spectacular parks, from award-winning attractions to vibrant live music, this is a city as thrilling as it is serene, as historic as it is contemporary. And our pet-friendly Ridgeland, MS hotel puts guests in the heart of it all. We're a short commute to area companies including IBM, Nissan North America, and Entergy Mississippi, yet close to scenic Natchez Trace and downtown Jackson. Here you’ll find the freedom to stay your own way in spacious guest rooms with separate living areas, fully-equipped kitchens, free Wi-Fi, flat-screen TVs, and roomy workspaces. You can exercise your cares away at our onsite fitness center and outdoor pool or handle last-minute work at our 24-hour Business Center, equipped with office supplies and printing services. On Monday through Thursday evenings, stop by our Social Reception and unwind with free apps and drinks. Our hotel in Ridgeland, MS is more than an extended-stay hotel; it’s a home-away-from-home where we treat you like family.
Location
Staybridge Suites Jackson by IHG
801 Ridgewood Road, Ridgeland, MS
39157, United States
Hours
Reviews
3.9
482 reviews
5 stars
242
4 stars
105
3 stars
47
2 stars
33
1 star
55
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty rooms, roaches, and unclean linens.
Staff Performance
While some guests praised friendly and helpful staff, others reported rude and unprofessional behavior, particularly at the front desk.
Amenities and Services
Guests appreciated the spacious rooms and amenities like the kitchenette and complimentary breakfast, but there were complaints about the inconsistency of services like room cleaning and breakfast availability.
Customer Service
Several customers expressed dissatisfaction with the handling of complaints and issues, indicating a lack of effective communication and resolution from management.
- MFMike Favela4 days ago5.0Out all the IHG hotels i have stayed at this one is the best . The host the house keepers and staff are the best . House keeper Mary and her team members are the best. Thank you ..
- JSJessica SandovalDec 26, 20255.0Close to shopping. You can walk if you like to. The area is not congested. Staff is fast and friendly, check in is easy, the rooms were very clean. I stayed in a suite, the kitchen was stocked with dishes dish soap, all the necessities. It made my evening very easy.
- NRNichole RugglesDec 22, 20251.0I stayed at Staybridge IHG in Jackson Mississippi Friday November 28 - Saturday November 29. They charged me a cleaning deposit and told me I would receive it back within 3 - 5 business days. I called December 8 (5 business days later) to ask why I had not received it back. They explained that business days were messed up because of the holiday. I stayed after the Holiday but ok. They also tried to blame my bank. I called my bank Friday December 12 to see if there were any pending transactions. They said there are none. I called Staybridge again. The girl that answered again told me that I needed to wait five business days. I told her it had been ten. She tried to blame my bank again. I told her I spoke with them before calling. She said the manager would call me back. It is now December 22. 10 days and no call from the manager. I called again. She told me they already refunded me. I said I have not received it. She said her manager would call me. I will post again when I don’t hear back from him. This is a scam they are pulling where they give you the run around about your deposit until you give up. Shady and unacceptable.
- DRDoug RobertsDec 17, 20253.0I changed my review from a five star to a three star because although they advertise that they serve dinner, it is only three days a week. I booked the hotel for Tuesday through Friday, and they were only serving for two of those days. Many of the other hotels do not have this problem.
- LALindsey AlexanderDec 8, 20251.0I booked a reservation using my points, contacted IHG and added my aunt as a guest, as she was traveling for a medical procedure at a local hospital. When she got to the hotel and gave them her name, she was not allowed to check in because she was not me. If I had not spoken with IHG the day before, I could’ve understood that hotels have different policies. But no one mentioned this, I contacted the hotel, explained the situation, and their only response was “sorry that’s our policy.” I have traveled to IHG properties all over the country, and this was by far, the worst, most uncaring, experience and has unfortunately prompted me to close my ihg account, as I will not stay at another.
Frequently Asked Questions About Staybridge Suites Jackson by IHG
Is Staybridge Suites Jackson by IHG pet-friendly?
Yes, pets are welcome at Staybridge Suites Jackson by IHG.
What are the check-in and check-out times?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel provide free Wi-Fi?
Yes, free Wi-Fi is available in public areas at the hotel.
Are there any fitness facilities at the hotel?
Yes, the hotel offers a fitness center with elliptical machines and treadmills available for free.
Is the Staybridge Suites Jackson accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and provides accessible parking.
Does the hotel have a business center for guests?
Yes, there is a 24-hour business center equipped with office supplies and printing services.
What cleaning and sanitation measures does the hotel follow?
The hotel uses commercial grade disinfectants, enhanced cleaning in common areas and guest rooms, daily housekeeping, and ensures employees are trained in cleaning and hand washing procedures.
Are there any nearby hotels that guests can consider besides Staybridge Suites Jackson?
Nearby hotels include Days Inn and Suites by Wyndham Ridgeland, Extended Stay America, Residence Inn by Marriott Jackson Ridgeland, Cabot Lodge Jackson North, a Red Lion Hotel, and Red Roof Inn.
What nearby services are available for automotive needs near the hotel?
Guests can find Ridgeland Auto World, Midas, Carshop Inc, Joe Hudson's Collision Center, Furr Transmission, Dallas Body Shop, and Dallas Auto Painting nearby for various automotive and repair services.
Are there any nearby attractions or facilities where guests can shop or relax?
Nearby options for guests include Louise's Beauty Salon, Gateway Rescue Msn Ridgeland thrift store, Landmark Lifestyles retirement home, Didan African Braids beauty salon, and Nebletts Frames arts and crafts store.