Business Details
About
HotelBest Western
At the Best Western Plus Olive Branch Hotel & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Olive Branch Hotel & Suites will stand out among other hotels in Olive Branch,MS. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Olive Branch Hotel & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus Olive Branch Hotel & Suites
10915 Business Center Dr, Olive Branch, MS
38654, United States
Hours
Reviews
4.0
792 reviews
5 stars
401
4 stars
185
3 stars
94
2 stars
31
1 star
81
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly highlighting Sandra and Donna for their exceptional service.
Cleanliness Issues
Several reviews mentioned problems with cleanliness, including moldy smells, dirty rooms, and reports of bed bugs and roaches.
Management Concerns
Numerous complaints were directed at management, citing rudeness and poor customer service, particularly from the general manager.
Breakfast Quality
While some guests enjoyed the breakfast options, others criticized the quality and variety, indicating room for improvement.
Room Conditions
Guests reported issues with room conditions, including humidity, outdated furnishings, and unpleasant odors.
- YTYulieth TafurDec 3, 20255.0Tuve una experiencia excelente en el Hotel Best Western Plus de Olive Branch ubicado en 10915 Business Center Dr, Olive Branch, MS 38654. Desde el momento en que llegué junto con mi esposo el personal fue muy amable, pero quiero destacar especialmente a la señora Sandra, quien hizo mi estadía aún más agradable. Su amabilidad, atención y calidad humana son realmente excepcionales. Siempre estaba dispuesta a ayudar con una sonrisa, brindando un servicio cálido y profesional que marca una gran diferencia para los huéspedes. El hotel es cómodo, limpio, tranquilo y con muy buenas instalaciones, pero definitivamente la atención de personas como Sandra es lo que hace que uno quiera regresar. ¡Sin duda recomiendo este lugar!
- HPHeather PopeNov 30, 20251.0I do not know if the decision to let the housekeeping staff off for Thanksgiving was a management choice of the individual hotel or a moronic corporate decision to "let our beloved employees enjoy family time" More likely a money grubbing scheme. With a very full hotel, this was a very bad idea. We were required to bring our dirty towels to the front desk.We received a mess of worn towels and a wad of washcloths. The day after thanksgiving, no room cleaning, no clean towels, they were too backed up. The hot water ran out on two mornings so we had tepid showers on cold days. there was only one functional elevator for three days. The room was nice, except for the upholstered chair and ottoman was horribly stained. I would not sit on either. I felt bad for the hotel staff who most likely had to listen to many complaints. The ladies in the breakfast area did a fantastic job keeping all the apparently starving people full of food. They were polite and very efficient. The situation in this hotel was not employee fault. It was management trying to pad the wallet. Employees and guests lost in this deal.
- KMKaylee MedusNov 29, 20251.0Horrible pet policy, and manager is so rude and very disrespectful. Room was so old and outdated and had a moldie smell to it. Also the smoke detector beeped the whole time. Will never come back to this hotel ever again!!
- KOKimberly OgburnNov 22, 20251.0The guy at the front desk was very rude! I booked a room for my daughter she’s 21, It didn’t say the age limit was 25 on the site! Another guest walked up to ask for pillows for the bed ( theirs had none) and he was also rude to them and saying they didn’t have pillows!!!!
- JMJacob MedlinOct 17, 20255.0Very nice and helpful staff! The rooms are nice and clean. They also have a really good breakfast that’s different every day.
Frequently Asked Questions About Best Western Plus Olive Branch Hotel & Suites
What amenities are available at Best Western Plus Olive Branch Hotel & Suites?
The hotel offers free WiFi, spacious work desks, in-room mini refrigerators, a fitness room, and superior customer service.
Where is Best Western Plus Olive Branch Hotel & Suites located?
It is located at 10915 Business Center Dr, Olive Branch, MS 38654, USA.
Is free internet access available in guest rooms?
Yes, free internet access is included in all guest rooms.
What are the check-in and check-out hours for the hotel?
The hotel is open 24 hours daily, allowing flexible check-in and check-out times.
Does Best Western Plus Olive Branch Hotel & Suites offer any special promotions?
Yes, stay 2 nights and receive a $50 Best Western Gift Card.
Is there a fitness center available at the hotel?
Yes, the hotel has an in-house fitness room for guests to maintain their workout routines.
Can I find nearby places to eat around the hotel?
Yes, nearby dining options include JR's Bar and Grill, Tops Bar-B-Q, Pepperoni's pizza restaurant, Subway, Rancho Grande Restaurant, and Puddin's Home Cookin.
Are there convenient gas stations near Best Western Plus Olive Branch Hotel & Suites?
Yes, nearby gas stations include Star 24, Exxon, Flying J Travel Center, CAT Scale, and Rinbow Market - Olive Branch.
Where can guests find beauty and spa services nearby?
Guests can visit Tova Salon, ChiChi's Beauty Supply, King of Kutz barber, and Anointed Hands Beauty & Barber Salon close to the hotel.
How can I contact Best Western Plus Olive Branch Hotel & Suites?
You can call the hotel at +1 662-892-9680 or connect with them on Facebook via BWPlusOliveBranchHotelSuites.