Business Details
About
HotelTru by Hilton
Find modern style, convenience and comfort at our Tru by Hilton Meridian hotel. Located off I-20/59 in the Bonita Lakes area, we’re just steps from popular shops and restaurants as well as a short drive from the historic downtown area.
Free WiFi, a huge bathroom and a flat-screen TV balance each room with comfort and convenience. With 150+ channels to choose from, you can unwind while watching your favorite shows after a day of work or sightseeing.
Start your day with our ‘Build your Own’ Breakfast toppings bar with 30 sweet, savory and healthy options. Grab a donut or bagel and then choose your favorite topping. Throughout the day, grab snacks, drinks and light meals in the 24/7 market.
Keep your exercise regimen on track in our fitness center. Play games, finish that work project and sip some delicious coffee and tea in our spacious lobby.
Affordable travel now comes with unexpected things – like certainty.
Location
Hours
Reviews
4.2
1,118 reviews
5 stars
676
4 stars
203
3 stars
92
2 stars
63
1 star
84
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted problems with cleanliness, including dirty rooms, stained linens, and unclean bathrooms.
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were reported as rude and unresponsive, particularly during busy times.
Management Response
Several customers expressed frustration over a lack of communication and follow-through from management regarding complaints and issues.
Amenities and Maintenance
Guests reported issues with amenities such as broken TVs, malfunctioning elevators, and inadequate breakfast service.
Positive Experiences
Despite the negative feedback, some guests had positive experiences, particularly with the friendly staff and comfortable beds.
- SJSue Johnson3 days ago4.0TV was IMPOSSIBLE!!! couldn't change channels ...eventually gave up trying.worst part was FILTHY washcloth that I took in shower (not very good water pressure)...thankfully I looked at washcloth before I used it....it obviously was a cleaners rag and NASTY!!! called Shay at front desk who was as grossed as I was and very apologetic....Still in all, it's a lovely clean modern hotel. Woukd try it again while on my travels.
- AWannet wilkeJan 5, 20262.0Stayed for one night room pillows smelled and towels had spots, request additional pillows and towels. Breakfast was not the best, as Hilton honors member I always stay at one of their hotels. I will not stay at another Tru.
- ABAmanda BlackwellJan 3, 20263.0When we walked in the room I immediately smelled cleaning products. The room was clean as was the bathroom. Check-in was good and breakfast was good. My only complaint are the beds. The sheets were paper thin and needed replacing. The beds were also uncomfortable. I could feel the springs in my back. The pillows also needed trashing. One thing I didn't notice until the next day we left was the old blood stain on the side of the mattress cover. I was grossed out. That is a OSHA health violation as bodily fluid of any kind should not be left on anything that any guest comes in contact with. I have stayed in a Tru By Hilton on several other occasions in different locations and was very happy. I definitely won't stay here again. Do better Hilton.
- JOJessica OrtizDec 23, 20251.0Please pay attention whenever booking at this hotel. We booked 2 rooms for one night got to the rooms at 11:50 at night and saw the pillows and beds and they were all stained and with hair for both rooms. Went to the front with the pillows and the receptionist (Shay) first complained that I put the pillows on the receptionist desk then she apologized and said the manager would email us or call or speak to us in the morning the following day….the manager did neither of those things. The manager of cleaning brought us a new set of pillows. It was both rooms soo it’s seems to be common that rooms are not sanitized nor cleaned properly & again not a single word from Management not even an apology. If you can avoid booking at this hotel please do so the last thing you want is after a long day come to your room and find it to be dirty.
- MOMaria OrtizDec 23, 20255.0We were passing by and stayed the night the front girl was accommodating and very friendly. It was refreshing to have good costumer service. They also made sure things were clean and stocked up for breakfast. The beds were super comfy.
Frequently Asked Questions About Tru by Hilton Meridian
What accessibility features does Tru by Hilton Meridian offer?
Tru by Hilton Meridian provides accessible parking, an accessible elevator, and is mobility accessible to ensure convenience for all guests.
Is breakfast included with a stay at the hotel?
Yes, the hotel offers breakfast available for free with a 'Build your Own' toppings bar featuring 30 sweet, savory, and healthy options.
Does Tru by Hilton Meridian allow pets?
Yes, both cats and dogs are welcome at Tru by Hilton Meridian, making it a pet-friendly hotel.
Are there fitness facilities available at the hotel?
Yes, guests can use the fitness center free of charge to stay active during their visit.
What are the check-in and check-out times at Tru by Hilton Meridian?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does the hotel offer free Wi-Fi and digital conveniences?
Yes, free Wi-Fi is available in public areas, and digital guest room keys are offered for a seamless experience.
Is parking available at Tru by Hilton Meridian?
Yes, free self-parking is available for all guests at the hotel.
What nearby dining options are available around Tru by Hilton Meridian?
Guests can enjoy a variety of nearby restaurants including McDonald's, Taco Bell, Popeyes® Louisiana Kitchen, Zaxby's, and Crumbl - Meridian for desserts.
Are there popular nearby attractions or parks to visit near Tru by Hilton Meridian?
Yes, Bonita Lakes Park is a nearby attraction where guests can enjoy outdoor activities and the scenic lake.
How can guests access automotive services near the hotel?
Automotive services such as Express Oil Change & Service Center and Truckers' Supply Company are located close to the hotel for convenient vehicle maintenance.