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Location
Hotel Indigo Hattiesburg by IHG
103 South 30th Avenue, Hattiesburg, MS
39401, United States
Hours
Reviews
4.5
491 reviews
5 stars
369
4 stars
67
3 stars
25
2 stars
12
1 star
18
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the staff for their friendliness and helpfulness, with specific mentions of exceptional service from individuals like Tammy and Matt.
Cleanliness
Most reviews highlighted the cleanliness of the rooms and common areas, although some guests reported issues with housekeeping and room service.
Location
The hotel is well-located near restaurants and the university, making it convenient for guests.
Customer Service Issues
Several reviews noted significant problems with customer service, including billing errors, rude staff interactions, and lack of responsiveness from management.
Amenities and Dining
While many guests enjoyed the restaurant and bar, some expressed disappointment over the lack of complimentary breakfast and issues with room amenities.
- MGMelanie G.5 days ago1.0As a loyal guest over the past year, I’m sad to report that standards here have slipped significantly since the new General Manager started. I used to see the previous GM constantly; he was attentive and cared deeply about housekeeping and customer service. My recent experience was quite different. An issue I raised to corporate was sent to the new GM, resulting only in a poorly drafted email and no solution. It’s disheartening to see a place I used to love lose its way.
- ASAvery SpencerOct 30, 20255.0Absolutely wonderful! The staff were some of the kindest people I’ve ever met, the room was very clean, and all around was a 11/10 experience. I will be back 100%
- MAMaria Des AnglesOct 30, 20255.0Excellent experience! The staff was friendly and the room was super clean and comfortable.
- JJJacobOct 28, 20251.0Decent hotel in a good location with terrible customer service. Checked out of hotel and received my bill after departure. Bill had liquor charges from the on-site bar to my room despite the fact I never went to the bar at all. Called hotel to dispute and they acted like I was lying (pull your security footage or check the receipt signature?) but said they would refund the charge. Hotel has yet to refund the charge so now have to go with a credit card charge back. Not sure why they allow room charges without verification. Unfortunately, won't be coming back here.
- LLLso4jwOct 18, 20253.0Nice rooms, but it's a bit creepy to have a picture an some random old guy hanging on the wall next to the bed. House keeping only gave us 1 wash cloth, 3 hand towels, and 1 body towel. The math isn't matching here. They also placed 3 random looking chairs in the room.. Not only is this odd, but cluttering.
Frequently Asked Questions About Hotel Indigo Hattiesburg by IHG
Is Hotel Indigo Hattiesburg by IHG suitable for business travelers?
Yes, Hotel Indigo Hattiesburg by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Hattiesburg by IHG have a loyalty program?
Yes, Hotel Indigo Hattiesburg by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Hattiesburg by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Hattiesburg by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Hattiesburg by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Hattiesburg by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What time are the check-in and check-out times at Hotel Indigo Hattiesburg by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hotel Indigo Hattiesburg by IHG welcome pets?
Yes, pets are welcome at Hotel Indigo Hattiesburg by IHG.
Is there free Wi-Fi available at Hotel Indigo Hattiesburg by IHG?
Yes, free Wi-Fi is available in public areas of the hotel.
What fitness facilities are available for guests at the hotel?
Guests have free access to the fitness center equipped with elliptical machines, free weights, and treadmills.
Are there options for daily housekeeping and enhanced cleaning practices?
Yes, housekeeping is available daily and guest rooms undergo enhanced cleaning using commercial-grade disinfectants.
Is parking available for guests at Hotel Indigo Hattiesburg by IHG?
Yes, free parking is available for guests at the hotel.
Can I make contactless check-in or check-out at the hotel?
Yes, the hotel offers contactless check-in and check-out for guests' safety and convenience.
Which nearby restaurants can guests visit around Hotel Indigo Hattiesburg by IHG?
Nearby dining options include Brass Hat Midtown (American restaurant and bar), The Salad Station (salad bar and fast food), Rock N Roll Sushi (sushi restaurant), Chicken Salad Chick (Southern restaurant and sandwich shop), and The Midtowner (American diner).
What nearby shopping and beauty services are accessible to guests?
Guests can visit The District at Midtown shopping center, Lavish beauty salon, European Wax Center, and Living Lavish Boutique for shopping and beauty treatments.
How can nearby transit or transport services benefit guests at Hotel Indigo Hattiesburg by IHG?
While specific transit stations are not listed, the hotel is close to businesses like Jones Logistics that could assist with transportation needs; plus Uber services are available for convenient travel around Hattiesburg.