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Doubletree by Hilton Hattiesburg

3.8
(719 reviews)

Business Details

10 Gateway Drive, Hattiesburg, MS
39402, United States
(601) 296-0302
https://www.hilton.com/en/hotels/hbgdtdt-doubletree-hattiesburg/

About

HotelDoubleTree
Welcome to the DoubleTree by Hilton Hattiesburg. Set in a quiet, residential area, the hotel is just 5 minutes from Lake Terrace Convention Center and 10 minutes from the University of Southern Mississippi. Enjoy easy access to Camp Shelby, William Carey University and the Historic Downtown area, and count on friendly service throughout your stay, starting with a warm DoubleTree chocolate chip cookie at check-in. Every stylish guest room offers plush bedding, a microwave, mini-refrigerator, coffeemaker and 55-inch HDTV. Check email with complimentary WiFi, and work smart with an ergonomic desk area and complimentary remote printing. In addition you can choose a suite with a wet bar and sofa sleeper. Get the day going with breakfast at The Local Kitchen and Tap, complete with omelet station, or have a tasty meal delivered right to your door. Our bistro is also open for dinner, offering a variety of appetizers, salads, burgers and desserts. Unwind with your favorite cocktail in the lounge or on the patio after a busy day. With an indoor pool, fitness center, and sports court, it’s easy to stay entertained at our Hattiesburg, Mississippi hotel. Our hotel can also accommodate meetings, conferences and celebrations – plus catering – for up to 200 people in our 4 event spaces. Stay connected in the 24-hour business center.

Location

Doubletree by Hilton Hattiesburg
10 Gateway Drive, Hattiesburg, MS
39402, United States

Hours

Reviews

3.8
719 reviews
5 stars
376
4 stars
114
3 stars
62
2 stars
57
1 star
110

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many reviews praised the friendly and helpful staff, particularly mentioning individuals like Alex and Lori for their exceptional service.

Cleanliness Issues

Numerous customers reported cleanliness problems, including dirty rooms, unflushed toilets, and even bed bugs, leading to dissatisfaction.

Customer Service Problems

Several guests expressed frustration with the customer service, citing rude staff interactions and unresponsive management, particularly regarding issues with reservations and room cleanliness.

Amenities and Comfort

While some guests enjoyed the amenities like the bar and pool, others found the beds uncomfortable and reported issues with the restaurant food quality.

Mixed Experiences

Overall, experiences varied widely, with some guests having pleasant stays while others faced significant issues, indicating inconsistency in service and quality.
  • TT
    Thomas Tkach
    Feb 23, 2026
    5.0
    Rooms are generally clean and well maintained, location is good with access to 49 & 59. Bar service is great when Alex or Abby are there and they are super friendly and attentive.
  • CT
    Christian Tip
    Feb 18, 2026
    5.0
    Honestly I can say nothing but praises for this location especially the wonderful staff at the bar. They were more than welcome and made me feel right at home. One especially stood out I think her name was Alex. She was absolutely wonderful and took care of everything quickly and efficiently. I’ll definitely be back here.
  • BS
    Brent Spangler
    Feb 14, 2026
    2.0
    Like the location, & love how they give cookies. Rooms are fine. However, as a diamond member. The customer service is terrible. Which outweighs all the good. They rarely answer the phone. Even canceled my room after booking two nights when I showed up at 3am (according to them it’s policy if I’m not there by 2am) almost left me stranded with nowhere to go.. *Call me dumb but that’s a business getting free money?!* Btw, still charged me for 2 nights.. I’ve stayed here several times, but it’s just always seems like an issue. Brought my wife one night and they wouldn’t add her to the room for the room credit. To the point I even emailed general manager, & no response 2 weeks later. If it wasn’t for the location, or part of Hilton. This place would not do well. Overall 2 stars. I do understand I’m a rare case with how my work schedules me, but as the status of “diamond member” and your employees willing to argue with me instead of just answering the phone so I could be checked in earlier. Unacceptable. **Only after I started recording/ explaining my situation on camera and putting the business on blast was she willing to change her attitude and check me in. Dealing with other nearby hotels over the last 2 weeks, they’ve had no issue accommodating me checking in at 3am. Again, it’s literally free money. I’m also no where near their top status. But will be soon enough. Not sure if it’s really policy or lazy workers, but this place needs a change before I stay here again.
  • JA
    John Anderson
    Feb 8, 2026
    5.0
    Very friendly staff, super clean. The bar and restaurant were both excellent, pool was indoor heated and well maintained. The lobby also offers a small market with deli sandwiches, snacks, tv dinners, and beverages that were well stocked. Rooms were spacious and clean very comfortable. Plenty of electric sockets and USB by the bed for CPAP and heldheld electronic charging.
  • AA
    Alicia
    Jan 30, 2026
    5.0
    Myron was not only patient, kind, and considerate, but he truly went above and beyond. He was literally running the hotel by himself, as he was the only person assisting every guest who came through the doors. Despite how busy he was, he still took the time to come to my room and help fix the TV. This young man deserves not only a raise, but also genuine recognition for his outstanding service. Myron, thank you from the bottom of my heart.

Frequently Asked Questions About Doubletree by Hilton Hattiesburg

What are the check-in and check-out times at Doubletree by Hilton Hattiesburg?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM.

Is breakfast available at the hotel?

Yes, breakfast is available at Doubletree by Hilton Hattiesburg.

Brand Certified Facts from Doubletree by Hilton Hattiesburg

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