Best Western Plus University Inn

4.3
764 reviews

About

Hotel
At the Best Western Plus University Inn you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus University Inn will stand out among other hotels in Hattiesburg,MS. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus University Inn will provide you with the superior customer service that you are used to at any Best Western hotel.

Location

Best Western Plus University Inn
132 Plaza Dr, Hattiesburg, MS
39402, United States

Hours

Reviews

4.3
764 reviews
5 stars
468
4 stars
166
3 stars
48
2 stars
27
1 star
55

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted problems with cleanliness, including dirty rooms, mold, and pest infestations such as roaches and bed bugs.

Customer Service

While some staff members received praise for their friendliness and helpfulness, many customers reported rude or unprofessional behavior from management, particularly regarding complaints and issues.

Breakfast Quality

The breakfast offerings received mixed reviews, with some guests enjoying the selection while others found it lacking or of poor quality.

Room Conditions

Several guests noted that rooms were in disrepair, with issues such as low water pressure, malfunctioning air conditioning, and general maintenance problems.

Location and Value

The hotel is well-located with easy access to restaurants and shops, but many guests felt that the quality did not match the price they paid.
  • TJ
    trudy Johnson
    Oct 26, 2025
    2.0
    Make sure your card isn’t charged twice for a room you’ve already completely paid for before you’ve gotten there. Hopefully your room is cleaned properly. And MOST important, they have you listed as being in the hotel and gives no else a key to your room so that a stranger doesn’t walk in on you.
  • PD
    Pam Dilbeck
    Oct 20, 2025
    5.0
    Very helpful and friendly staff member at check in.
  • JG
    jim gunn
    Oct 11, 2025
    5.0
    great stay, good location, breakfast was very good
  • DV
    david voorhies
    Oct 1, 2025
    5.0
    Great place great people
  • HR
    house rules
    Sep 24, 2025
    1.0
    Reserved online under one card and gave a different card to use upon checkin and the wrong card was charged. Curious to know who has my card info as I saw the employee type info in so now I have to check my card to make sure there’s no fraudulent charges. Nothing was done to accommodate the problem. Only explanation I received was that the employee was new. They do need to address the smell on floor three as it smells like mildew.

Frequently Asked Questions About Best Western Plus University Inn

What is the address of Best Western Plus University Inn in Hattiesburg?

Best Western Plus University Inn is located at 132 Plaza Dr, Hattiesburg, MS 39402, US.

Does Best Western Plus University Inn offer free Wi-Fi to guests?

Yes, free Wi-Fi is available for all guests at Best Western Plus University Inn.