Hotel Indigo St. Louis - Downtown by IHG

Reviews

• KS

  Kevin Strange

  1 day ago
  1.0
  Having stayed at several Indigo locations around the country, I had high expectations . The location has no parking . You have to use a parking garage a block away and carry your luggage.its $20 for this.the hotel had no TV and No internet .They said it was “ down” .The restaurant was technically closed but had a few fried appetizers available .it was like an episode of bar rescue and I did get sick from eating the few wings I reluctantly ate. The staff was friendly and I think a bit embarrassed of the current conditions. This is a black eye on the Indigo name and the IHG brand.
• DR

  Diamond Reap

  Apr 29, 2026
  1.0
  If you want to avoid a complete headache with your money, stay far away from this place. Nothing but problems from the second I walked in. First they tried to say I wasn’t charged—meanwhile it’s literally showing on my transaction. Then she charges me a random penny like that’s supposed to fix anything, and somehow I still “owe” $200+ for ONE night?? In what world does that make sense after you already took my money? Then they hit me with “we don’t charge at check-in” — yeah, okay, so what exactly was that charge then? Make it make sense. And on top of that, asking me if I’m paying with Cash App like I don’t have a real bank card—my card clearly says Citi. The whole interaction felt disrespectful and honestly gave off racist vibes from both the staff and the manager. I usually avoid IHGs because they’re already hit or miss, but this one completely sealed the deal for me—never again. I wasn’t even there 24 hours and wanted out within the first 30 minutes. Only decent thing was the room. Everything else? Straight trash.
• YK

  Yann KFB

  Apr 15, 2026
  2.0
  Room had a buzzing sound from the fire alarm, you could also hear it from the fire alarm speakers on the the hallway. Before asking to change rooms, I went on another floor to check if the issue with the whole hotel or only the floor I was at. The others floors did not have the issue from what I could see. Asked to change rooms they told me it was sold out but I went online and I could still book 6 rooms available…. Maintenance was supposed to look into it, but giving it to the fire alarm speakers I knew they couldn’t do anything. I’ll let it go because I had earplugs. When I went ahead to closed the curtains, one of the windows didn’t have the black curtains….. I did not bother to ask to change rooms again since it was late and I was only there for one night. Staff was friendly though. Well located, 10 minutes from the arch by foot, good restaurants nearby. No parking you have to go to one of the paid options nearby
• KT

  Karen Todd

  Apr 14, 2026
  5.0
  We had a great stay at Hotel Indigo. They staff was extremely friendly and it was very convient to all of our activties in downtown St. Louis. The bed was a little firmer than I like, but overall this was a great choice. Parking is at a nearby parking garage which is typical for downtown hotels. I loved the pattern on the bathroom floor. Would stay there again.
• JM

  john m

  Apr 8, 2026
  3.0
  The customer service was great but unfortunately the stay felt a little short when we discovered that there was no onsite parking, no refrigerator or microwave in the rooms & the shower was very tiny along side so was the beds but other then that the beds was still comfortable & the hotel in a whole worked for what we needed during a work tradeshow we was attending.

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