Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsHotel Indigo
Embrace your sense of wanderlust in America's most iconic city at Hotel Indigo® St. Louis Downtown. Experience the culture and music heritage of St. Louis from our eclectic boutique hotel in downtown. Relax in 88 gorgeous rooms and suites with chic décor and city views. Our hotel is within five blocks of Busch Stadium – home of the Cardinals – theaters, museums, and minutes from top attractions like the St. Louis Zoo. Meet in 2,084 square feet of event space for everything from glamorous dinner parties to conferences.
Location
Hotel Indigo St. Louis - Downtown by IHG
501 Olive Street, St. Louis, MO
63101, United States
Hours
Reviews
3.6
571 reviews
5 stars
249
4 stars
111
3 stars
58
2 stars
52
1 star
101
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly and helpful, with specific mentions of individual staff members who provided excellent service.
Cleanliness Issues
Several reviews highlighted significant cleanliness problems, including dirty elevators, unclean rooms, and reports of bedbugs.
Room Size and Amenities
Guests frequently noted that the rooms were small and lacked basic amenities such as refrigerators and microwaves.
Parking Difficulties
Numerous reviews mentioned the lack of on-site parking and the inconvenience of having to park in a garage a block away, often at a high cost.
Mixed Experiences
While some guests enjoyed their stay and appreciated the location, others reported serious issues with management, service, and overall hotel maintenance.
- RRRobert RosenbergDec 29, 20255.0Great for the price, breakfast was excellent, great location and all the staff were very friendly and helpful Recommend!
- JSJimmy ShadowensDec 28, 20251.0I recently stated there. Booking the room through IHG. The inside of the elevator was very dirty. My 8 year old daughter found crumbs in her bed. A light in between the head boards did not work. I was having issues with the tv. When all the issues were brought to the attention of the front desk. They said we will tell the manager. They didn’t offer to switch our room or have maintenance come look at the tv. The manager of the hotel never reached out to me. They gave me a free breakfast and two free drinks. I paid on IHG so the breakfast was included. I do not recommend staying at this hotel. It is ran poorly and the cleanliness of this place is poor
- MWMichael WilliamsonDec 14, 20254.0Location is okay there are a few bars and restaurants in walking distance. Rooms are small but clean and the bed was comfortable.
- AFAustin FiggaDec 7, 20251.0Absolute nightmare. Booked two rooms here. When I showed up to check in. They said they overbooked the hotel and they have no available rooms. Had to book a new room at Marriott around the corner where they went over and above. Hotel indigo staff said and I quote “booking here sometimes you get a room sometimes you don’t, there’s nothing we can do” Will never book/stay here again.
- SGStephanie GarrityNov 28, 20252.0Between the bed and the wall there was about two feet of space. There are no rooms at all with bathtubs in the building. Our room was freezing and the weather outside matched. There’s no fridge, safe, or microwave in the room. They also do not have cribs available for families with small children. We had paid for breakfast included through IHG membership booking. When we went down for breakfast the waitress asked my husband what he’d like did not acknowledge me or our two children so the four of us shared one water because she could not be bothered took our order from about six feet away and treated us like the plague. None of us were sick in any manner. My husband ordered our boys hashbrowns and fruit to share and we had plenty on our plates to divide between them as well. She forgot the fruit cups. There was another party who came down emptied the coffee carafes and then left the restaurant. It was all over sub par experience which for a family who stays in IHG hotels often specifically Hotel Indigo at the crossroads in KC and love the staff and hospitality there it was disappointing. The staff member checking us in just did not seem to care at all. Parking is terrible. While the location is close to the arch it is not walkable during winter months.
Frequently Asked Questions About Hotel Indigo St. Louis - Downtown by IHG
Is Hotel Indigo St. Louis - Downtown by IHG suitable for business travelers?
Yes, Hotel Indigo St. Louis - Downtown by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo St. Louis - Downtown by IHG have a loyalty program?
Yes, Hotel Indigo St. Louis - Downtown by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo St. Louis - Downtown by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo St. Louis - Downtown by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo St. Louis - Downtown by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo St. Louis - Downtown by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What are the check-in and check-out times at Hotel Indigo St. Louis - Downtown by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hotel Indigo St. Louis - Downtown by IHG allow pets?
Yes, dogs are allowed at the hotel, and it welcomes pets.
Is there a fitness center available at the hotel?
Yes, the hotel offers a free fitness center with elliptical machines, treadmills, and free weights.
Does Hotel Indigo St. Louis - Downtown by IHG provide business facilities?
Yes, the hotel has a business center and two meeting rooms with 2,084 square feet of event space suitable for conferences and events.
Are digital or contactless check-in and check-out options available?
Yes, the hotel offers contactless check-in and checkout and provides digital guest room keys.
What are the parking options for guests?
Self-parking is available at the hotel, including accessible parking spots.
What cleaning and sanitation measures are in place at the hotel?
The hotel uses commercial-grade disinfectants, has enhanced cleaning in common areas and guest rooms, removes high-touch items, and employees are trained in cleaning procedures and hand washing.
Can guests store their baggage at Hotel Indigo St. Louis - Downtown by IHG?
Yes, baggage storage is available for guests.
What nearby dining options are available for guests around Hotel Indigo St. Louis - Downtown by IHG?
Guests can enjoy nearby dining at Switchlist Restaurant, Eero's Penthouse bar and restaurant, Java Plus Cafe and Catering Company, and the Wanderlust Pizza Truck food truck.
What attractions or points of interest can guests visit near the hotel?
The hotel is close to Busch Stadium, museums, theaters, and landmarks such as the Lasalle Building and The Gallery Villas, providing plenty of cultural and entertainment options.