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DoubleTree by Hilton St. Louis Airport

3.6
(1194 reviews)
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Business Details

4505 Woodson Rd, St. Louis, MO
63134, United States
(314) 427-4700
https://www.hilton.com/en/hotels/stlwrdt-doubletree-st-louis-airport/

About

Hotel
The DoubleTree by Hilton St. Louis Airport is conveniently located less than a mile from St. Louis-Lambert International Airport, with complimentary Airport and MetroLink train terminal service. This location offers easy access to many St. Louis attractions including the famous Gateway Arch, America's Convention Center, Busch Stadium, Hollywood and Ameristar Casinos, the Fox Theatre, the Delmar Loop and all the attractions of Forest Park, such as the award winning St. Louis Zoo, the Science Center, Art Museum, The Muny Amphitheater and more! Our amenities include complimentary WiFi, 17.5 inch laptop safes in every room, a 24-hour fitness center, beautiful outdoor pool and patio area, and 3,000 sq ft of meeting and event space. Enjoy American cuisine in The Underground Burger Bar, serving breakfast, dinner and convenient room service. Or, just pick up a light snack in the Made Market. We also offer a shuttle, which guests must call for all pickups (begins 3:40am Sat-Wed, 4:20am Thurs-Friday). Your warm cookie welcome awaits you!

Location

DoubleTree by Hilton St. Louis Airport
4505 Woodson Rd, St. Louis, MO
63134, United States

Hours

Reviews

3.6
1,194 reviews
5 stars
451
4 stars
274
3 stars
174
2 stars
116
1 star
179

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several reviews highlighted poor customer service, including unresponsive front desk staff and rude interactions.

Cleanliness Issues

Multiple guests reported cleanliness problems, including dirty rooms, unclean bathrooms, and unpleasant odors.

Room Amenities

Guests expressed dissatisfaction with missing basic amenities like refrigerators and microwaves, often requiring additional fees.

Shuttle Service

The shuttle service was frequently criticized for being unreliable and poorly communicated, leading to frustration among guests.

Positive Staff Experiences

Despite the negative feedback, some guests praised specific staff members for their helpfulness and friendliness, particularly Disha.
  • WR
    Will Rosmon
    5 days ago
    5.0
    The people here are very nice and accommodating. I'll definitely stay here next time I come to St Louis.
  • CP
    Cynthia PWeston
    Feb 20, 2026
    3.0
    The safe didn't work I told the front desk. Nothing was done!!
  • JJ
    Jessica
    Feb 17, 2026
    1.0
    It is 12:55 a.m. and sleeping is impossible. I’m on floor 4, and a nearby room has blaring music, nonstop yelling, violent banging on the walls, and objects being thrown. I called the front desk four separate times and never once got an answer. That level of neglect is unacceptable. Guests should not have to deal with chaos in the middle of the night, especially before traveling. This hotel has zero control, zero accountability, and zero customer service.
  • CN
    Casey Nelson
    Jan 29, 2026
    5.0
    The room was super clean and the staff was wonderful. The parking and shuttle was so helpful. They were really fast for pick up when we got back to the airport.
  • CJ
    Carolyn Johnson
    Jan 19, 2026
    1.0
    The Director of Sales, Patrick Patel checked me and my husband in the early evening we arrived. It was a nightmare from the start! He gave us a double bed room and I reserved a King size bed. We booked through 3rd party as normal and when checking in he failed to check thoroughly our ID and credit card information. As a result, he gave us someone else booked room and charged their credit card. This resulted a charge for 3 rooms on their card and significant stress. The Front desk called our room while sleeping twice @ 12:45am and hung up. The horror is we later discovered that a duplicate key was given to other church members visiting the hotel that arrived (apprx 12:30am) to enter our room while my husband and I were sleeping. We confronted the issue at 8:15am the next morning prior to checking out to attend a funeral and for them to reverse the room charge back to my credit card. We were told to call Mr. Patel at 3:00pm. When calling back front desk gave me the run around while trying to speak with manager. I called back an hour later and Mr. Patel said there was nothing he could do and became rude and hung up the phone. I immediately called back and front desk said he left for the day. Requesting refund!!!
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Frequently Asked Questions About DoubleTree by Hilton St. Louis Airport

What are the check-in and check-out times at DoubleTree by Hilton St. Louis Airport?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM.

Is there free parking available at the DoubleTree by Hilton St. Louis Airport?

Yes, self-parking is available for free at the hotel.

Brand Certified Facts from DoubleTree by Hilton St. Louis Airport

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