DoubleTree by Hilton St. Louis Airport

Reviews

• CC

  Clarice

  6 days ago
  1.0
  I will not stay here again. I expected a Hilton hotel to far exceed our current experience in comfort, service, and amenities, but it failed to meet those standards. We paid nearly $400 for a hotel and the experience worth about $50. The floors outside the rooms and the elevators were filthy. The only redeeming feature of this place is itslocation right by the airport. I attempted to contact the hotel management through three different channels. The Hilton app, sent a message to Lily, and I also spoke to the front desk, but all efforts failed. We ended up stuck in a dirty room with a broken fridge, and I did not feel safe placing my four-month-old on any surface in that room including the beds.
• SP

  Sneh Prajapati

  6 days ago
  5.0
  My experience at the hotel was made truly outstanding thanks to Tailor at the front desk. From the moment I arrived, she greeted me with a warm smile and a welcoming attitude. Tailor was incredibly professional, helpful, and patient with every question I had.
• IH

  izzy hayes

  6 days ago
  5.0
  Disha brings a steady calm to the front desk that anyone can notice right away. Even when the lobby was busy, phones were ringing and things were moving fast she stayed composed and focused. She doesn’t rush through people or treat them like a task. she actually LISTENS She makes guests feel acknowledged not just processed. And handles problems without making anyone feel like they’re an inconvenience. There’s no forced customer service smile on her face it’s genuine! You can tell she cares🤎And because of that, people leave her desk feeling understood and taken care of. In a job that can get overwhelming and repetitive, Disha brings patience, professionalism and real human warmth. That’s what makes her different. That’s what makes her stand out. Thank you for everything Disha.
• DN

  DOC86 NONE

  Nov 15, 2025
  5.0
  Disha is a tremendous host and worked with us on getting a reservation complete. The room was splendid and the food from the under burger bar was amazing!!! Thank you Double tree
• JM

  Jamyia M.

  Nov 13, 2025
  5.0
  Disha is THAT front desk person. The one who doesn’t just work customer service, she redefines it. You walk up to the desk and before you even finish explaining the situation— she already gets it. She listens, she understands, she handles it… calmly, kindly, professionally. No attitude. No rush. Just presence. She’s the kind of person who remembers the little details — your name, your room, your preference — not because she has to, but because she actually cares. And that’s the difference. It’s giving: ✨ “You’re safe here.” ✨ “I’ve got this.” ✨ “Let me make your day easier.” She balances hospitality + efficiency like it’s second nature. Guests walk away thinking, “Wow… that was easy. That was human.” If every hotel had a Disha at the front desk? Customer service would feel like kindness again. People would feel seen, welcomed, and genuinely taken care of — the way it should be. No critiques. No corrections. Just admiration. And gratitude. Disha, if you read this — you’re not just doing your job. You are elevating it. Stay legendary 🧿

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