Business Details
About
Hotel
The DoubleTree by Hilton St. Louis Airport is conveniently located less than a mile from St. Louis-Lambert International Airport, with complimentary Airport and MetroLink train terminal service. This location offers easy access to many St. Louis attractions including the famous Gateway Arch, America's Convention Center, Busch Stadium, Hollywood and Ameristar Casinos, the Fox Theatre, the Delmar Loop and all the attractions of Forest Park, such as the award winning St. Louis Zoo, the Science Center, Art Museum, The Muny Amphitheater and more!
Our amenities include complimentary WiFi, 17.5 inch laptop safes in every room, a 24-hour fitness center, beautiful outdoor pool and patio area, and 3,000 sq ft of meeting and event space. Enjoy American cuisine in The Underground Burger Bar, serving breakfast, dinner and convenient room service. Or, just pick up a light snack in the Made Market. We also offer a shuttle, which guests must call for all pickups (begins 3:40am Sat-Wed, 4:20am Thurs-Friday). Your warm cookie welcome awaits you!
Location
DoubleTree by Hilton St. Louis Airport
4505 Woodson Rd, St. Louis, MO
63134, United States
Hours
Reviews
3.6
1,219 reviews
5 stars
465
4 stars
283
3 stars
173
2 stars
119
1 star
179
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Disha received numerous commendations for her exceptional customer service, while other staff members were noted for being friendly but inconsistent in service quality.
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty rooms, unclean bathrooms, and unpleasant odors.
Shuttle Service
The shuttle service was frequently criticized for being unreliable and poorly communicated, with guests experiencing issues in scheduling and availability.
Dining Experience
The restaurant received negative feedback for poor food quality and service, with many guests recommending dining elsewhere.
Management Concerns
Several reviews indicated dissatisfaction with management responsiveness and overall hotel maintenance, suggesting a need for improvement in operations.
- LFLuke Freeman3 days ago4.0Nice hotel - well taken care of with nice rooms, a good restaurant and helpful staff. A quick jaunt to the airport as well.
- MGMelinda Gordon5 days ago1.0They wanted $250 deposit on two rooms. They said I booked through a 3rd party website. They refunded only one of the rooms. I paid $1,500 for 2 rooms for 7 days. They refused to charge the normal room deposit and then only refunded one room. When I arrived to check in the front desk wasn't covered and when I asked to see the manager, I was told they weren't available
- JRJoey Reichhoff6 days ago2.0Shuttle from airport wait- 40 min (careless driver) Hotel front desk unfriendly and/or unavailable Shower felt like a sprinkle. Would not recommend this hotel
- APAlish PatelJan 4, 20265.0I had a great stay at this hotel! The rooms and common areas were extremely clean, which made the experience very comfortable and relaxing. Everything felt fresh and well-maintained. On top of that, the Underground Burger was absolutely delicious one of the best meals I had during my stay. I would definitely recommend this hotel for both its cleanliness and great food.
- EPEmmerson PetersDec 21, 20251.0This was one of the worst hotel experiences I’ve had. On multiple occasions, the lobby was unattended. My room smelled, and the refrigerator was awkwardly sticking out next to the bed, as if no effort was made to properly place it. Communication with the front desk was consistently poor. On my final night, I called to confirm shuttle service and received unclear, frustrating information. Later that night, a fire alarm went off around 1:30 a.m. and blared for over 30 minutes with absolutely no communication from staff. Guests were left confused and relying on each other for information. The next morning was the final straw. I was called well before the stated shuttle time and spoken to rudely, then rushed downstairs only to be treated like an inconvenience. The shuttle experience itself was unprofessional and uncomfortable, with staff being openly disrespectful and inattentive. I have sent many business colleagues to this hotel over the past two years. I will not be returning, nor will I recommend this property again. Extremely disappointing and unacceptable.
Frequently Asked Questions About DoubleTree by Hilton St. Louis Airport
What are the check-in and check-out times at DoubleTree by Hilton St. Louis Airport?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is there free parking available at the DoubleTree by Hilton St. Louis Airport?
Yes, self-parking is available for free at the hotel.
Does the hotel provide shuttle services to the airport or nearby transit terminals?
The hotel offers complimentary shuttle service to St. Louis-Lambert International Airport and nearby MetroLink train terminal; guests must call for all pickups.
Are pets allowed at the DoubleTree by Hilton St. Louis Airport?
No, pets including dogs and cats are not allowed at the hotel.
What kinds of pools does the DoubleTree by Hilton St. Louis Airport have?
The hotel has one outdoor pool accessible to guests; there are no indoor or adult-only pools available.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, elevators, and a pool to accommodate mobility needs.
What dining options are available at the hotel?
There is one restaurant, The Underground Burger Bar, serving breakfast, dinner, and room service, as well as The Made Market for light snacks.
What nearby attractions can guests visit during their stay?
Guests can easily access many St. Louis attractions including the Gateway Arch, America’s Convention Center, Busch Stadium, Hollywood and Ameristar Casinos, the Fox Theatre, the Delmar Loop, and Forest Park’s Zoo, Science Center, and Art Museum.
Are there other hotels nearby the DoubleTree by Hilton St. Louis Airport?
Yes, nearby hotels include Holiday Inn, Days Inn St. Louis-Airport, Motel 6, Best Western Plus St. Louis Airport Hotel, Airport Inn, and Quality Inn Airport.
Is there easy access to food options near the hotel?
Yes, nearby dining options include Subway sandwich shop and restaurants at Holiday Inn and Anheiser-Busch St. Louis Brewery.