Business Details
About
HotelExtended Stay HotelWedding VenueConference CenterBusiness Meeting LocationsCandlewood Suites
Long stays in our pet-friendly St. Charles, MO hotel.
Candlewood Suites St. Charles - St. Louis is an optimal place for guests looking for a comfortable home away from home. Each apartment-style suite offers a full kitchen, free wired high-speed internet and Wi-Fi, cozy bedding, and plenty of space to stretch out and stay a while.
Stay entertained at nearby popular attractions including Hollywood Casino Amphitheatre, St. Louis Zoo & Forest Park Attractions, Busch Stadium, the Gateway Arch, Historic St Charles, and St. Charles Convention Center.
Amenities at Candlewood Suites St. Charles - St. Louis include a nicely equipped fitness center, laundry facilities, and a space to grill at the gazebo outdoors for a feel of home. Grab a snack any time of day at the Candlewood Cupboard, featuring meals, quick bites, and drinks. Should you need something extra, the Lending Locker is for borrowing anything you may need to make your stay more comfortable; from slow cookers to board games to umbrellas. The hotel is pet-friendly and has a dedicated outdoor space just for your furry friends.
When you stay at Candlewood Suites St. Charles - St. Louis, you’ll be right at home, whether you stay a night, a week, or longer.
Location
Candlewood Suites St. Louis - St. Charles by IHG
1800 Zumbehl Road, St. Charles, MO
63303, United States
Hours
Reviews
3.1
160 reviews
5 stars
53
4 stars
22
3 stars
20
2 stars
14
1 star
51
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the friendliness and helpfulness of staff members like AJ and Danielle, there were also reports of rude and unprofessional behavior from some employees.
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, unpleasant odors, and reports of bedbugs, which negatively impacted guest experiences.
Management Concerns
Guests expressed dissatisfaction with management's responsiveness and handling of issues, including billing disputes and maintenance problems.
Room Quality
The quality of rooms varied greatly, with some guests noting outdated furnishings and maintenance issues, while others appreciated the spaciousness and kitchen amenities.
Location and Amenities
The hotel is conveniently located near grocery stores and restaurants, and offers useful amenities like free laundry, but many guests felt the overall experience did not justify the price.
- GWGenna WestgateJan 5, 20265.0Hotel is a little old/dated but gets the job done for a long stay (kitchen even has an oven!) Nice gym, free laundry services and seems to be a great location with plenty around for shopping, groceries and restaurants. This hotel earns like 700 stars in my opinion though for their stellar customer service!!! I travel for work, spent 75 nights last year in a hotel and I have to say this team is hands down the absolute best people of all the hotels I’ve stayed in!!! Everyone has been so easy to work with, willing to get us in for an early check in when we arrived to town at 6am and so friendly, helpful and understanding to some special accommodation requests with my recent stay. I will stay here again for sure!!
- SFSandy FinleyJan 2, 20265.0The employees that works here was so helpful courteous and polite. Smiling every time I went in the office. Someone took a picture of the hallway. The wind blew in some leaves. There is nothing they can do about but vacuum everyday. Which the cleaning service did that when they were there. My cat ran under the bed when I was ready to check out. The maintenance man came and found where she was hiding The manager was very nice. Free laundry was great. It’s wonderful You don’t have to pay for the washer or dryers. I felt they had everything you need in the kitchen. There was another lady that came to the door to check out. She was so polite and we talked for a little bit. I wish I could remember her name. I think this is a great place to stay. Thank you to all the employees. Sandy Finley from Fox Hill Apartments
- MPMarquita PearsonNov 30, 20251.0This is one of the worst experiences I have had The manager injaia is a rude disrespectful person she should not be working in The customer service hospitality industry she capture she definitely needs a new job. She should not be in charge of anyone’s stay. I came from Georgia. I wanted to check out in the middle of the night due to her level of rudeness worst experiments ever in my whole life.
- MFMichael FloresNov 19, 20255.0Front desk personal were awesome!
- NWNanette WillgruberNov 6, 20255.0We had an accident with our RV and had to stay in St Louis for 11 nights waiting for repairs to be completed. This hotel met all of our needs at a great price.
Frequently Asked Questions About Candlewood Suites St. Louis - St. Charles by IHG
What are the check-in and check-out times at Candlewood Suites St. Louis - St. Charles by IHG?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is this hotel pet-friendly? Can I bring my dog or cat?
Yes, Candlewood Suites St. Louis - St. Charles is pet-friendly and allows both dogs and cats.
Does the hotel offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas of the hotel.
Are there any fitness facilities available on-site?
Yes, the hotel has a fitness center available for guests.
Does the hotel provide laundry services?
The hotel offers self-service laundry facilities for guests.
Is contactless check-in or checkout available at the hotel?
Yes, contactless check-in and checkout are available to guests.
What kind of cleaning and sanitation measures does the hotel follow?
The hotel uses commercial grade disinfectants, has enhanced cleaning of guest rooms and common areas, arranges common areas for distancing, disinfects or discards plastic keycards, and employees are trained in cleaning and hand washing procedures.
Where can I find coffee nearby the Candlewood Suites St. Louis - St. Charles to enjoy before or after my stay?
Kaldi's Coffee is a nearby coffee shop where guests can enjoy coffee conveniently located near the hotel.
Are there any nearby medical facilities for urgent or specialized care?
Yes, nearby medical facilities include Concentra Urgent Care, Mercy Clinic Heart and Vascular - Zumbehl Road, Mercy Clinic Family Medicine - Zumbehl Road Suite 130A, Mercy Clinic Urology, Mercy Clinic Surgical Specialists, Mercy Imaging Services, and St Charles Dentist.
What nearby dining options can guests explore near Candlewood Suites St. Louis - St. Charles?
Guests can enjoy dining at nearby restaurants such as Golden Corral Buffet and Grill, Big Woody's BBQ, and The Taco Spot.