Business Details
About
Hotel
The Hilton Garden Inn Springfield is conveniently located at Republic Road just off of I-60, adjacent to the medical mile and Springfield's southside business corridor. In the heart of shopping, trendy restaurant venues and local attractions the Hilton Garden Inn Springfield reflects and reconnects business and leisure travelers alike. Our stylish design offers the latest in technology and ergonomic comfort creating the perfect environment for business and effortless relaxation. Warm tones and elegant features have been artfully designed with a trendy edge. Suited to the savvy business traveler, our great location and recreational amenities please leisure guests.
Location
Hilton Garden Inn Springfield, MO
4155 South Nature Center Way, Springfield, MO
65804, United States
Hours
Reviews
4.4
1,117 reviews
5 stars
722
4 stars
251
3 stars
67
2 stars
35
1 star
42
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty rooms, stained sheets, and unclean bathrooms.
Service
Customer service received mixed reviews; while some praised the staff for being friendly and accommodating, others reported unhelpful or dismissive attitudes.
Food Quality
The quality of food was frequently criticized, with many guests expressing disappointment in the restaurant offerings and breakfast options.
Room Comfort
Guests reported varying experiences with room comfort, including issues with outdated furnishings, poor mattress quality, and inadequate lighting.
Location
The hotel location was generally well-received, noted for being convenient and in a safe neighborhood.
- CACarol Ann2 days ago5.0This place is great. The food is amazing and the front desk person and bartender/waitress were so friendly. We will specifically come back to this location.
- RMRyan Montgomery6 days ago5.0Kelsey at the front desk was very nice. Clean room, quiet. Great place for EV charging but you do have to pay
- WSWhite SeraphNov 17, 20251.0I had a disappointing experience at the Hilton Garden Inn Springfield due to misleading information about their EV charging stations and concerning room cleanliness issues. Prior to booking, I called to confirm the chargers were operational and free for guests, which was affirmed. After booking, I messaged to reconfirm and inquire about early check-in, receiving another confirmation that charging was complimentary. Upon arrival, my Tesla displayed a charge of $0.30 per kWh, comparable to supercharging rates and far above Missouri’s standard utility costs. The front desk attendant stated it should be free, noted I was the first to report otherwise, and suggested I proceed with charging and request a refund post-stay by providing the total amount. Additionally, during my stay, we discovered multiple bugs in the room, including one in the bed, which was unsettling and unexpected for a property of this brand. Following my departure, the front desk was unable to assist with the charging refund. I obtained the general manager’s email but received no response for seven days. The eventual reply blamed me for missing a posted sign (despite my three inquiries to staff) and offered only 5,000 Hilton points as compensation. This handling reflects poor customer service, inaccurate advertising of free charging, and inadequate maintenance standards. I would have selected another property had I known the true costs and conditions, and I will not return. The team could benefit from clearer communication, policy alignment, and enhanced quality checks to better serve guests. Especially the general manager.
- ASAdriana Alejandra Farias SanmiguelNov 14, 20252.0Thank you for your response and for refunding the charges, rooms are nice, only a lot of noise and the property is pretty hidden Terrible, do not recommend it they lie to to on fees, over charge and then say that their policy is different of what you were told in the beginning, we are diamond members so it is even more disappointing.
- BBBIFFCAKEOct 29, 20253.0The staff is very friendly and attentive, the experience was good but the beds are very hard with uncomfortable bedding and the tubs are very small.
Frequently Asked Questions About Hilton Garden Inn Springfield, MO
What are the check-in and check-out times at Hilton Garden Inn Springfield, MO?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn Springfield, MO allow pets?
Yes, both cats and dogs are allowed at the hotel.
Is breakfast available at Hilton Garden Inn Springfield, MO?
Yes, breakfast is available for guests at the hotel.
What accessibility features does Hilton Garden Inn Springfield, MO offer?
The hotel offers accessible parking and an accessible elevator for guests' convenience.
Are there fitness facilities available at Hilton Garden Inn Springfield, MO?
Yes, there is a fitness center available for free to guests.
Is Wi-Fi available at Hilton Garden Inn Springfield, MO?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
Does Hilton Garden Inn Springfield, MO provide digital check-in or check-out options?
Yes, contactless check-in and checkout are available to guests.
What payment methods are accepted at Hilton Garden Inn Springfield, MO?
The hotel accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa.
What nearby places can I visit around Hilton Garden Inn Springfield, MO?
Nearby places include The Garden Church for religious activities, Garden Grille & Bar for dining, and Redline Athletics Springfield for gym and entertainment.
How can I enjoy local shopping and markets near Hilton Garden Inn Springfield, MO?
You can visit Farmers Park and the Farmer's Market of the Ozarks nearby for shopping and local produce.
Are there any relaxation or beauty services close to Hilton Garden Inn Springfield, MO?
Yes, nearby options include Midwest Pool & Spa for spa treatments and European Wax Center for waxing services.