Best Western Route 66 Rail Haven

Reviews

• JG

  Janice Grimes

  Feb 23, 2026
  5.0
  Room was clean and comfortable bed, nice hot shower.
• JB

  John Bartelt

  Feb 19, 2026
  2.0
  They say it's nostalgic, but the simple fact is, it's in complete disrepair. The folks are nice, the rooms are somewhat clean, and breakfast was ok. Let's talk about the overall condition of the rooms. The alarm clock was not functioning and had LEDs blanked out. Some light bulbs were burned out. There were holes in the bathroom walls, gobs of caulk everywhere, missing and broken tile, a gap in the front door so you could see outside, a large dead mystery bug on the floor, and so on. We had a sense of unease because of the way everything seemed to be falling apart. I wish I could give a more favorable review, but you can see by the photos that I honestly can not.
• JJ

  James Jackson

  Feb 14, 2026
  1.0
  OK the lone highlight of the stay was Ms. Tracy at the front desk.....she was pleasant and caring, and brought an extra blanket to our room on the far side of the hotel. Rest of the adventure was downhill....... I arrived earlier than my 4pm scheduled check-in time, which for most Best Western hotels is not an issue considering my Diamond Select status (yes, I stay at Best Wester hotels quite a bit). Was told by someone at the front desk that unless I paid a $30 early check-in fee, they could not check me in, as they were very busy with cleaning......Normally, I could live with that, but then things went downhill....... Came back later and Ms. Tracy checked us in. We went to our room, and were greeted by a garden of cigarette butts outside the room. So much for the extra time that was needed for cleaning. The room was microscopic, complete with a desk chair that resembled a torture device, had burned out lightbulbs in the bathroom, a sink stopper that was simply sitting in the sink and not connected, and the hair drier was completely missing. The television was smaller than the computer monitor I am writing this review on. Ice machines were also not functional, except for one in a vending area that required a key card to gain entry. For a hotel that claims to be historic, the place has seen better days. My money will be better spent staying at a place down the street for a couple of dollars more that is actually worth the price paid.
• EK

  Elaine Kenny

  Feb 10, 2026
  5.0
  Clean, quiet room with great area to exercise pets. Friendly, helpful staff. Conveniently located.
• PS

  Paul Schultz

  Feb 8, 2026
  2.0
  Neat place. I would recommend. Staff was friendly, beds comfortable and clean, room was clean, location is great, quiet neighborhood. Only complaint is about the shower. Water pressure sucked and tub did not drain. Tolite ran all night.

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