Best Western Route 66 Rail Haven

Reviews

• CC

  CJ

  1 day ago
  5.0
  Great experience, rooms are clean, easy access, affordable and staff was pleasant. Will definitely stay here the next time I'm in the area.
• AS

  Ashley Sullivan

  Jan 3, 2026
  1.0
  I stayed at the best western Nearly 15 days 14 nights in the last 30 days and the first time I stayed for 10 days and things were wonderful I lovedhh it there and I felt safe( I am not going to lie and say that it was bad for any reason other than discrimination which I believe is the case in this situation) then a couple weeks later I booked another 4 nights and I left there on January 1 and upon leaving I was denied my 200$ deposit for what I was told a staind towl and a sheet that now were unusable !I was shocked because I’ve been staying at motels now for 2 months or so straight and have always paid either a 50 or 100 deposit and always received every other deposit which is well over 10 places in the area I live for approx the past 2 months until this motel made this outrageous claim. Even though I’ve spent well over 1000$ in your hotel alone. And u take my $200 deposit over dirty towels and sheets after using them 5 days that surly can be washed?! And so u should be aware the only reason me and my husband have been in motels for the last two months is because we had to leave our own home for our own safety because unfortunately stalkers have way more rights than what I consider a safe normal society would deem necessary to be locked up until proper court proceedings are finished. And while this person is not behind bars I’m not safe anywhere so I have to move around. Thank you for stealing my last 200$ its not been easy to afford 75 a night 7 days a week and I only stayed at your place when we could afford the extra 200$ deposit because usually I couldn’t afford so much but your place made me feel more safe than some cheaper motels and i thought that would be worth it. And when we got down to our last lil bit we had to leave so we could get the 200 back and that was literally it for the time being. So I’m scared for my safety and now I’m sleeping in my car outside all because best western said I staind a towl and sheet?!
• KT

  Kaleb Trammell

  Dec 13, 2025
  5.0
  The staff was very helpful. It is a motel but I was super impressed with it. Will 100% stay there agin if I ever make it back to Springfield
• NH

  Nikki Harris

  Dec 13, 2025
  3.0
  Rooms are old and a little tired. They were clean and fine for a night. Breakfast was a pleasant surprise, great selection and the staff were very friendly. Definitely value for money, but definitely no extras in the rooms. Unfortunately they had weird brackets extending from the bed bases, not sure what for, and can cause a nasty bruise, and room keys and Wi-Fi were a hit and miss. Off street parking was a bonus.
• JH

  Jakob Hopkins

  Dec 6, 2025
  1.0
  I changed rooms 3 times because of the door locks being broken and they gave me a room that was already taken I was just wanting to rest and they made it difficult and their was a weird smell in some of the rooms Can walk to the front of desk but there was trash along the ground not the best experience look closer before booking

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