Best Western Route 66 Rail Haven

Reviews

• TK

  Tiffeny King

  1 day ago
  5.0
  Our dog Blue gives this place five bones. He is not a fan of the laminate flooring in the rooms, but he has his humans trained well so they always roll out the carpets. (We bring carpet runners.) When we will up to the motel, he starts doing his excited dance and whine. He loves the big grassy area in the back where we have spent hours playing ball. This motel is his absolute favorite. We like it as well. It is in a good location and we love that it is on Route 66.
• LL

  Lzxxred

  Nov 17, 2025
  5.0
  My stay there was amazing! The staff especially were absolutely helpful! The maintenance guys Tim was amazing he helped with my heater when it wasn't working. The overnight staff was amazing as well was very helpful!
• MW

  Michael Wolf

  Nov 4, 2025
  4.0
  Nice little motel… definitely on the older side but it’s expected if they tell you Elvis stayed here before. It’s a motel set up not a hotel. Customer service was definitely awesome, cleaning lady’s came often, the exterior was kept clean… only negative is the smell was definitely musty each day I walked in and the beds were definitely worn. Overall this gave the vibe of a nice but older 2 star hotel.
• WD

  Wendy Davis

  Oct 29, 2025
  4.0
  About as good as you can get for a motel! My favorite parts are the cleanliness, the included breakfast, and the friendly front desk staff. Check in was super easy even though I was a little nervous since I made my reservation through a third party. Walking distance from a couple of food places, a flea market, and a coffee shop. Love that the towels and sheets were nice and clean, no mold or bugs or anything. Shower pressure and temp were great. Heater worked well. I would say my only small complaints were that the road noise was definitely a thing since my room was facing the street right in front. Have to sleep with earplugs. The beds are a bit stiff, but I was just happy that they were clean so no biggie. The room did have a classic musty motel smell but nothing terrible. I’d probably stay here again though all things considered!
• RS

  Ronda Stevens

  Oct 24, 2025
  1.0
  Let's start with customer service, couldn't get any worse. Called at 11:00 for an early check in if possible since my husband wasn't feeling well. Was told since they sold out the night before that they would have to call me back at 1:00. I get that, no problem. I called back at 1:30 since I hadn't heard anything and was told that my type of room still wasn't available. I asked what type of room was available, I'd pay extra if necessary, but the other rooms were reserved. I then called back at 2:30 and they told me they clean the double rooms first and the king beds later, so they still had nothing ready for me. We finally just went to the hotel and say outside at 3:00. I went in and checked and they still told me no. We watched for housekeeping coming out of any rooms and we never saw a soul. Mind you, we were sitting right across from the room we would eventually get, so we didn't miss them. I went back at 3:50 and they finally said it was ready! Now let's get to the horrible, stale odor of the room. The mattress that felt like an old fashioned water bed, it was so saggy you could hardly roll over in the bed. The caulk around the sink that looked like it had been chewed up. And last but not least, the sink wouldn't drain. We didn't even attempt breakfast after seeing the people fighting for position to get something on their plate. I've never been so disgusted with a Best Western before. I still can't believe the good reviews on this place. My only thought is that they must have rooms that haven't been remodeled and we were fortunate enough to get the oldest nastiest room they had.

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