Best Western Plus Springfield Airport Inn

Reviews

• ML

  Matt Lopez

  Feb 9, 2026
  1.0
  I’m going to correct the record calmly and factually. I did not stay at your hotel. The charger is publicly listed on Google Maps and branded as a Tesla Destination Charger, marked as “open 24 hours,” with no visible signage indicating guest-only use or restrictions. I relied on that public representation, as any reasonable EV driver would. At no point was I informed over “several days,” nor did I repeatedly ignore staff. That claim is simply not accurate. When I was told the charger was for guests only, I left immediately. There was no refusal to leave. Police involvement did occur, and it happened instead of clear signage or a simple, professional explanation at the outset. That escalation is what concerned me, not the existence of a guest policy itself. Offering to charge $30 per day after the fact is not a resolution, especially for a destination charger that is publicly advertised as available and is in visibly poor condition. If the charger is private, guest-only, or fee-based, that needs to be clearly disclosed on the listing and on-site. My review reflects my experience and my reliance on the information presented to the public. I did not attempt to make staff “the villain.” I described what happened
• MT

  Matt CHANEY (TRUSTYS)

  Feb 9, 2026
  1.0
  This hotel advertises a Tesla Destination Charger as open and available 24 hours. It is publicly listed on Google Maps and clearly branded as a Tesla charger. Based on that representation, I arrived briefly to charge. What I found was not some premium amenity. The charger itself is a piece of junk. It is visibly worn and missing components, which already makes it questionable whether it should be advertised at all. If you’re going to list EV charging as an amenity, at least maintain the equipment instead of leaving a half-functional unit bolted to the wall. Instead of staff calmly clarifying any policy, hotel management immediately escalated the situation in the most aggressive way possible. There was no visible signage indicating the charger was restricted to hotel guests only, yet I was treated like I was trespassing for using infrastructure they actively advertise. Rather than simply asking me to leave, staff called the police. Yes, police, over a broken destination charger. I left immediately when informed, but the decision to escalate straight to law enforcement says everything about how this place is run. Their so-called “resolution” makes it even worse. After all of this, the hotel suggested charging $30 per day to use this charger. Thirty dollars a day to use a poorly maintained, incomplete destination charger they already advertise as open and available. That’s not a resolution. That’s an attempted cash grab. If this charger is not intended for public use, it should not be advertised as such. If it is intended for guests only, that needs to be clearly posted instead of relying on intimidation and police calls. And if you’re going to charge premium fees, the equipment should at least be intact and functional. Tesla owners and EV drivers should avoid this place entirely
• AW

  Alexandra Weyer

  Jan 30, 2026
  5.0
  Super convenient. Dollar General across the street. Breakfast was super clean and well stocked. Water pressure was wonderful.
• BB

  BFM

  Jan 17, 2026
  1.0
  Was pretty disappointed when I stayed here they said room price was $125 but after tax it was $145 but I decided to get it anyway then my bed sheets were still wet so I had to wrap myself up in the blanket then for breakfast the raisin bran raisins were hard as a rock so I tried the corn flakes and those were very stale I definitely wouldn't go to this hotel
• ED

  Elizabeth Wren Dobbs

  Jan 6, 2026
  5.0
  Highly recommend! Clean rooms, nice people and good location. Everything you would want

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