Business Details
About
HotelEmbassy Suites
Daily Mandatory Charge includes: 1% city tourism fee.
The award-winning Embassy Suites St. Louis - St. Charles is attached to the 150,000 sq. ft. St. Charles Convention Center. Our hotel is located just seven miles west of Lambert International Airport and within one mile of Ameristar Casino. The Family Arena and historic Main Street - St. Charles are within 3 miles of the hotel. Our new trendy area, The Streets of Charles is only .5 miles from the hotel. This area features urban living, shopping and eating establishments. We are also within close proximity to Hollywood St. Louis Casino, Lindenwood University, St. Louis Premium Outlet Mall shopping mall and Hollywood Casino Amphitheater at Riverport.
Our hotel is just a 25 minute drive from Downtown St. Louis, the Gateway Arch, the St. Louis Zoo, Busch Stadium - Home of the St. Louis Cardinals. The Scottrade Center - Home of the St. Louis Blues, Six Flags St. Louis theme park is located about 30 minutes from the hotel on I-44.
Guests of the Embassy Suites St. Louis - St. Charles stay in spacious two-room suites and receive a complimentary, cooked-to-order breakfast and nightly Manager's Reception. Internet access is available in all guest suites, meeting rooms and Caffeina's MarketPlace cyber cafe. The hotel offers a complimentary shuttle within a two-mile radius and complimentary self-parking.
Location
Embassy Suites by Hilton St. Louis St. Charles
Two Convention Center Plaza, Saint Charles, MO
63303, United States
Hours
Reviews
4.4
2,969 reviews
5 stars
1,974
4 stars
642
3 stars
139
2 stars
94
1 star
120
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Geneva and Joshua for their exceptional service.
Cleanliness
While some guests reported clean rooms, others noted issues with cleanliness, including mold and unclean kitchen areas.
Breakfast Quality
The breakfast received mixed reviews; some enjoyed the variety and omelette station, while others criticized the quality and freshness of the food.
Noise Levels
Several guests complained about noise disturbances, particularly from children and events, affecting their overall experience.
Customer Service Issues
There were multiple reports of poor customer service, including long wait times for check-in and unresolved billing issues.
- DSDanielle Stoll1 day ago5.0Geneva (I hope I got that right) is one of my favorite reasons to stay here! My in-laws live in the area and my husband and I have decided to start staying in a hotel when we visit. In November 2024 we came to visit the weekend after Thanksgiving to celebrate a birthday. We had intended to stay with another hotel chain with whom my husband of a different last name is a member. Upon reading the reviews of that hotel we decided to instead search for another option and ultimately opted for the Embassy Suites which has always been a favorite of my family. When we checked-in in November, we were greeted by the kindest soul who made us feel like family! And she insisted my husband become a member in a way that we certainly couldn't say no and frankly didn't want to because ain't nobody wanting to say no to our grandma Geneva! It's now January 10th and we're back for a late Christmas celebration with the same in-laws, and of course it was no discussion where we were going to stay. And when we checked in, I was so delighted to see that same kind soul welcome us back! While our time here has been extremely limited and brief, so far Geneva is the heart for us. The daytime gentlemen who were working when we checked out on November 30th were okay, but checking in has always been lovely. After a long day of driving and visiting (including significant time spent with young children), it's been so nice to escape to somewhere quiet, spacious, and welcoming. It makes being away from home just a little more tolerable. 🩷
- CKCharlise Kinslow6 days ago5.0This is my go to hotel whenever I return home for a visit. The staff is extremely accomidating and the African-American lady who runs the breakfast grill is AMAZING!! Her ability to remember her guest is awesome! She is so friendly, patient, and kind. The only downside to my stay is that I had a dog in the room next to me😮😳. I should have made a notation in my reservation and I highly recommend you do that so that you are not disturbed by a barking while you are trying to rest! 🤣. Until next time!
- BCBrooke Cashion6 days ago3.0I love this hotel but it's definitely time for a renovation. Facilities and rooms are dated. Staff is friendly & attentive. Location is convenient to airport.
- CHCalvin HuiDec 20, 20254.0I booked a block of rooms at this hotel for a youth sports team. Alison, who helped me create the block, was very easy to work with and responsive. The hotel itself is nice as well. The proximity to Main Street in St Charles is a plus. And our young athletes and families always appreciate the great breakfasts at Embassy Suites hotels.
- SKSpook KookDec 13, 20255.010 minutes away from old town saint charles, delightful service, the lady who makes the fresh omelettes in the morning is so sweet! Breakfast is pretty good but we had a round sausage that was still frozen in the middle and we won't be having their dinner again. However everything else is fantastic. So many drink choices. Beautiful rooms that are larger than my apartment! The whole place is very clean. Also has a pool and 3 elevators!
Frequently Asked Questions About Embassy Suites by Hilton St. Louis St. Charles
What are the check-in and check-out times at Embassy Suites by Hilton St. Louis St. Charles?
Check-in time is at 3:00 PM, and check-out time is at 11:00 AM.
Does the hotel offer free breakfast to guests?
Yes, the hotel offers a complimentary cooked-to-order breakfast to all guests.
Are pets allowed at the Embassy Suites by Hilton St. Louis St. Charles?
Yes, both cats and dogs are welcome at this hotel.
Is there free parking available for guests at the hotel?
Yes, the hotel provides free self-parking for its guests.
What accessibility features are available at the hotel?
The hotel is mobility accessible and offers accessible parking and an accessible elevator.
Does Embassy Suites by Hilton St. Louis St. Charles have an indoor pool and fitness center?
Yes, the hotel has one indoor pool and a fitness center available for guests.
Are there dining options within the hotel?
Yes, the hotel includes two restaurants, a bar, room service, a convenience store, and a vending machine.
What nearby attractions can guests explore around the hotel?
Guests can visit the St. Charles Convention Center, The Streets of Charles with urban shopping and dining, Ameristar Casino, and historic Main Street - St. Charles, all within a mile or a short drive from the hotel.
Can guests easily access public events and entertainment venues near the hotel?
Yes, the hotel is close to event venues like Anime St. Louis and St. Louis & St. Charles Home Shows, as well as shops such as Needlework Galleria and Vintage Market Days of St. Louis.
Are there convenient coffee and dining spots near the Embassy Suites by Hilton St. Louis St. Charles?
Yes, nearby options include Honey Tea Maid Café for coffee and tea, Treo Grill for dining, and Cyprus Grill for a hotel bar experience.