Business Details
About
Hotel
At the Best Western Plus The Charles Hotel you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus The Charles Hotel will stand out among other hotels in Saint Charles,MO. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus The Charles Hotel will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus The Charles Hotel
1425 S 5th St, Saint Charles, MO
63301, United States
Hours
Reviews
4.0
1,554 reviews
5 stars
764
4 stars
395
3 stars
179
2 stars
84
1 star
132
What are people saying?
AI-generated from recent customer reviews
Location
Guests appreciated the hotel's convenient location near restaurants and attractions.
Staff Service
While some reviews praised friendly staff, others reported rude or unhelpful front desk service.
Room Condition
Many guests noted issues with room cleanliness, including mold, dampness, and outdated furnishings.
Wi-Fi Issues
Numerous complaints were made about poor Wi-Fi connectivity throughout the hotel.
Breakfast Quality
The breakfast offerings received positive feedback for variety and quality.
- JCJoseph CrownoverNov 17, 20253.0Breakfast is good. Staff is good. Their weight/excersize area needs help. Building needs more than paint. If I was paying for my stay I wouldn't stay here.
- HMhumanrights myassNov 9, 20251.0Place was horrible
- LVLinda VathNov 6, 20254.0This is an older hotel so the rooms need renovations/refurbishing but for the most part they're okay. It's well located with food options within walking distance.
- TMTobias McnabbOct 20, 20253.0The location to the convention center was great for the price. I loved how it was next to a variety of restaurants and even a grocery store. The included breakfast was above what I was expecting. However, the wifi was awful and didnt work at all on my floor (and only marginally better int ur lobby). In addition, the shower was very subpar. Very low pressure all weekend, and the temperature ranged from barely lukewarm to scalding hot. Only one toilet paper roll in the room all weekend was a bit odd as well. Overall, you get what you pay for, and I'd probably book this again as long as it's significantly cheaper than the hotel connected to the convention center, but I would plan around the lackluster accommodations.
- KBKevin BernardyOct 5, 20251.0Incredibly rude front desk staff Pya. Booked a handicapped accessible room months in advance > upon arriving they notified us that it was overbooked (only after asking about it). After taking our incidental deposit and trying to check us in, we asked about the accessibility and were told with lack of care that it was indeed not a accessible room. There was no attempt to rectify their mistake > and a filthy attitude that came from Pya. Some minutes back and forth and she started cussing us out, Ive never seen anything like this. After realizing this was not going to work out we asked to speak with her manager and Pya pretended to get her manager on the phone, which we have come to find out was just a coworker who was not on shift that day, Sharon/Shannon. She pretended to be her manager and when asked they acted like they canceled and refunded the $1500 hotel stay. When asked for a confirmation receipt or anything of the sort they claimed they could not give this to us and assured that a refund was initiated. After calling the hotel back to try to file a complaint with the manager we actually got Sharon/Shannon on the phone, and she slipped up to let us know she was actually NOT a manager. When asking to speak with the ACTUAL manager Gina, she started getting an attitude and hestitantly told me when I could actually speak with the manager. Anyway, we called the third party that we booked through and they confirmed that a refund had never been issued, so TLDR: Front Desk staff is shady, rude, and a pile of garbage smells better than their attitudes. They tried to steal our money and attempted to leave my disabled grandmother stranded in another country to fend for herself.
Frequently Asked Questions About Best Western Plus The Charles Hotel
Does Best Western Plus The Charles Hotel offer free breakfast?
Yes, the hotel provides free breakfast to all guests.
Is there complimentary Wi-Fi available at the hotel?
Yes, free Wi-Fi is available for all guests at Best Western Plus The Charles Hotel.
Can I bring my dog or other pets to Best Western Plus The Charles Hotel?
Yes, dogs and other pets are welcome at the hotel.
Does the hotel provide airport shuttle services?
Yes, airport shuttle services are available for guests at Best Western Plus The Charles Hotel.
Are there any fitness facilities available on-site?
Yes, the hotel features an in-house fitness center for guest use.
Is the property smoke-free?
Yes, Best Western Plus The Charles Hotel is a smoke-free property.
Does Best Western Plus The Charles Hotel have a hot tub or spa?
Yes, the hotel offers a hot tub for guest relaxation.
What are the hotel's operating hours?
The hotel is open 24 hours every day of the week.
Are there restaurants near the hotel where I can dine?
Yes, nearby dining options include Denny's and Texas Roadhouse, both serving American cuisine and convenient for meals before or after your stay.
How can nearby restaurants like Denny's and Texas Roadhouse enhance my stay at Best Western Plus The Charles Hotel?
These nearby restaurants offer convenient dining options allowing guests to easily enjoy casual and steakhouse meals close to the hotel, enhancing your overall experience in Saint Charles.