Certified by Best Western Coachlight • Mar 01, 2026
HotelBest Western
Located in Rolla,MO, the Best Western Coachlight is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Certified by Best Western Coachlight • Mar 01, 2026
Certified by Best Western Coachlight • Mar 01, 2026
Reviews
3.8
867 reviews
5 stars
350
4 stars
229
3 stars
129
2 stars
49
1 star
110
What are people saying?
AI-generated from recent customer reviews
Room Condition
Many guests reported rooms in poor condition, with issues such as mold, dirt, and damaged furniture.
Staff Performance
While some reviews praised the friendly and helpful staff, others noted poor customer service and unprofessional behavior.
Pet Policy
Numerous complaints about the misleading pet-friendly policy, with guests arriving to find no available pet-friendly rooms.
Cleanliness Issues
A significant number of reviews highlighted cleanliness problems, including dirty rooms, stained linens, and unpleasant odors.
Amenities and Maintenance
Guests expressed disappointment over closed amenities like the pool and inadequate breakfast options, along with general maintenance issues.
KS
Kevin Sampson
Feb 5, 2026
3.0
Paint peeling from ceiling in room 107. Was sent to laundry room and had come back to get change for laundry. Close to Walmart, $7 Uber plus tip. Steakhouse on same property save 10%. Waffle house next door.
NG
Nicole G
Dec 20, 2025
1.0
There is a $20 pet fee, and pets are not allowed on the furniture. If you get 2 noise complaints, you will be made to leave. They have pet friendly rooms and non pet friendly rooms. By far the worst "Best" Western I have stayed at. It is conveniently located near I-44 and that is the only benefit I know of. There are numerous damages noticed around the room, black spots on towels, and the bed is creaky and hard. I paid $124.71 for one nights stay, including the $20 pet fee. The floors have spots of paint on them throughout the entirety of the room. You will be checked in by a child, or at least I was. Poorly painted and maintained.
DP
Donna Politsch
Dec 13, 2025
5.0
Staff was excellent from Christina at the front desk to Alfonso at the breakfast bar. Everyone helpful ,& friendly. Great place to stay!
MD
Michael Deemer
Nov 20, 2025
3.0
I feel it is an average 1 or 2 nite motel. I have stayed at many other best best westerns that exceed this scale. However it fits into a couple nite category
DJ
Daniel J
Nov 15, 2025
1.0
I booked ahead of time. After driving several hours, my reservation was denied due to an address policy listed nowhere on the site.