Holiday Inn Express & Suites Nevada by IHG

Reviews

• MM

  MEC M.R.

  Jan 4, 2026
  5.0
  Clean rooms and reasonable rate!
• AH

  Adam Hodson

  Dec 27, 2025
  1.0
  Horrible Service , Unprofessional Front Desk Management I use CLC to book hotels regularly. I run nights, so being able to check in after hours and get my required 10-hour rest is essential. When I arrived around 2:30 a.m., the employee working the front desk was unable to properly check me in. He stated he was unsure whether I could stay and seemed hesitant, almost afraid to call someone for assistance. The reason became clear the following morning. The front desk manager was extremely rude and dismissive. I calmly tried to explain that the room was booked for rest purposes, but she refused to listen and repeatedly brushed off anything I said. I was told the issue was “between me and CLC,” which is unacceptable. When a hotel accepts CLC bookings, guests who arrive after 2:30–3:00 a.m. are entitled to the room for a full 24 hours. I was not asking for anything unreasonable, I simply needed the room until 12:30 p.m. There was absolutely no reason for the hostility or lack of professionalism. I stay at Holiday Inn properties approximately three times a week, but I will never stay at this location again. I will also be reporting this experience to the chain. Management here needs to practice listening, asking questions, and treating guests with basic respect. Rude, unprofessional, and disappointing. Great place if you don’t need anything or have to deal with the staff. One of the beds looked slept in as well.
• JT

  Jim Telgren

  Dec 12, 2025
  3.0
  First, the night staff we worked with were wonderful. Matthew, and the lady who was there who left after he got there. The rooms were also very clean and well-kept. Now, for areas that can use improvement: After hours, you can not get in unless someone is at the front desk. The key card reader to get you in is not working. There is a sign that says it's broke, but it's of to the side, and you would not notice it as you leave. My wife had to wait out in the cold when she went to get something out of the car. The bigger issue for is was that we got a call to our room at 7:30am. Just hung up on it and unplugged the phone. Our kids had a bad night and didn't get to sleep until 5am. Come to find out it was the front desk that called because they had us as having checked out already. So, housekeeping came and woke is up again around 9am. So they really need to get on top of whatever thier computer system is doing. Definitely not up to IGH standards. Not sure if we'll get this location again or not. Front desk didn't seem concerned about it when we checked out.
• EW

  Edward Wnek

  Dec 5, 2025
  5.0
  Nicest hotel in Nevada by far. Neat and clean room, friendly staff, great amenities, breakfast bar is top notch, everything looks well maintained.
• JS

  Joel Seppala

  Nov 13, 2025
  5.0
  The staff is so helpful and will go out of their way to ensure the guest has a pleasant stay. Also, the pool water was warm! Not the kind where you slip in one appendage at a time or grin and bear it until you get used to it. Could not have asked for more.

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