Brand Certified
Best Western Big Spring Lodge
4.2(640 reviews)
Certified by Best Western Big Spring Lodge • Mar 01, 2026
Business Details
1810 SOUTHERN VIEW DR, Neosho, MO
64850, United States
Certified by Best Western Big Spring Lodge • Mar 01, 2026
(417) 455-2300
Certified by Best Western Big Spring Lodge • Mar 01, 2026
http://bestwestern.com
Certified by Best Western Big Spring Lodge • Mar 01, 2026
About
Certified by Best Western Big Spring Lodge • Mar 01, 2026
HotelBest Western
Located in Neosho,MO, the Best Western Big Spring Lodge is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Certified by Best Western Big Spring Lodge • Mar 01, 2026
Hours
Certified by Best Western Big Spring Lodge • Mar 01, 2026
Reviews
4.2
640 reviews
5 stars
367
4 stars
158
3 stars
50
2 stars
18
1 star
47
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the cleanliness of the rooms and common areas, noting that the hotel was well-maintained.
Staff Performance
While some reviews highlighted friendly and helpful staff, others reported rude behavior from management and front desk personnel.
Breakfast Quality
The breakfast received positive feedback for its variety and quality, with many guests describing it as excellent.
Pricing Issues
Several customers expressed dissatisfaction with pricing practices, including overcharging and issues with third-party bookings.
Customer Service
There were multiple complaints regarding poor customer service experiences, particularly related to management's handling of issues.
- ASA.J. SmithFeb 10, 20265.0Friendly, accomodating staff makes the stay great! The rooms are nice and comfy. This is my go to place for SW Missouri.
- KGkendra grimaldiFeb 9, 20264.0The “Lodge” has been updated, nice breakfast, clean, always fresh. The room has a smaller bathroom, the room is clean. Enjoyed the sitting area in room
- DLDenise LedbetterJan 1, 20265.0Clean room ,, very helpful staff, great breakfast , just a nice lodge …
- LCLukas CrosonDec 26, 20251.0They took advantage of me and said it was 280 for 1 bedroom. Where it clearly it says 119 on Expedia and Website.
- EEEJHNov 18, 20252.0The room phones don't work - haven't for more than 2 years. In more than a 2 week stay the room was serviced only twice when we caught the attendant in the hallway and specifically requested service, the placard requesting service obviously wasn't enough to obtain service and when getting clean towels at the front desk the clerk scolded/chastised me. The East entrance/exit door was inoperable for the entirety of our stay (more than 2 weeks) Not deserving of the Best Western brand. Sadly, the response from management to my review was nothing more than the 'canned reply' saying they regret not meeting our needs but nothing specific of what they would do to resolve their failures so it's highly unlikely any of the above noted deficiencies will be addressed let alone corrected. Not likely to return to this failed Best Western facility.
Brand Certified Facts from Best Western Big Spring Lodge
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Certified March 01, 2026Yext Knowledge Graph
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