Business Details
About
HotelConference CenterBusiness Meeting LocationsHoliday Inn Express
Stay Smart, rest, and recharge at Holiday Inn Express - Best Price Guarantee.
Location
Holiday Inn Express St. Louis Arpt - Maryland Hgts by IHG
13615 Riverport Dr, Maryland Heights, MO
63043, United States
Hours
Reviews
3.1
136 reviews
5 stars
43
4 stars
20
3 stars
17
2 stars
13
1 star
43
What are people saying?
AI-generated from recent customer reviews
Reservation Issues
Numerous customers reported that their reservations were canceled or not honored, often without prior notice, leading to significant inconvenience.
Cleanliness
Many reviews highlighted issues with cleanliness, including dirty rooms, bathrooms, and common areas, with some guests finding hair and other debris.
Staff Performance
While some guests praised individual staff members for their friendliness and helpfulness, many others reported rude or unprofessional behavior from management and front desk staff.
Renovation Concerns
The hotel is undergoing renovations, which has led to complaints about construction noise and unfinished areas, contributing to a negative overall experience.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests appreciating the variety while others found it lacking or poorly managed.
- LPLjubisa PoljcicNov 23, 20225.0The hotel was perfect and staff was great! We look forward to returning after renovations have been completed. Keep up the great work!
- SRSarah RiveraOct 17, 20212.0For starters we found out that our room had not been clean prior to our stay there were several things in the room that were dirty there was mold in the bathroom. The lotion in the bathroom was half used. Our curtains were ripped. The carpeting throughout the hotel was stained. The major downside is that we did not know that there's a landfill across the road and it stinks to high heaven when you walk outside!! Talk about disgusting we will never stay here ever again!
- SOStephanie O’BrienSep 12, 20212.0Beware of slippery steps in swimming pool! I fell when entering the pool because the steps were so slippery. Twisted my ankle. Definitely not safe. Room needed vacuumed better near the bed. Beds were harder than I’d like. Breakfast wasn’t too appealing. Window A/C units worked well at keeping us cool.
Frequently Asked Questions About Holiday Inn Express St. Louis Arpt - Maryland Hgts by IHG
What types of payment does Holiday Inn Express St. Louis Arpt - Maryland Hgts by IHG accept?
The hotel accepts American Express, cash, MasterCard, and Visa.
Is free breakfast included during the stay at this hotel?
Yes, a free buffet breakfast is available for guests.
Are there any fitness facilities available on-site?
Yes, a complimentary fitness center is available for guests.
Does the hotel provide parking for guests?
Yes, free parking is available at the hotel.
What are the check-in and check-out times for the hotel?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is the hotel accessible for guests with mobility challenges?
Yes, the hotel is mobility accessible and offers accessible parking.
Does the hotel have enhanced cleaning and safety measures?
Yes, the hotel uses commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, and trained employees for cleaning and handwashing.
Are pets allowed at Holiday Inn Express St. Louis Arpt - Maryland Hgts by IHG?
No, dogs are not allowed at this hotel.
Can guests store their baggage at the hotel?
Yes, baggage storage is available for guests.
What nearby eateries can guests visit before or after their stay?
Guests can visit nearby Burger King or Subway restaurants for fast food options.
Are there convenient gas stations near the hotel for travelers?
Yes, there are several gas stations nearby including Circle K, Mobil, Exxon & Mobil Stations, and On The Run which also offer convenience stores.
What nearby hotels are close to the Holiday Inn Express St. Louis Arpt - Maryland Hgts?
Nearby hotels include La Quinta Inn and Suites, Homewood Suites by Hilton St. Louis Riverport-Airport West, and other La Quinta Inn & Suites locations.