Holiday Inn Kansas City - Northeast by IHG

Reviews

• NS

  Natalie S

  Apr 15, 2026
  1.0
  I have traveled for work the last 5yrs & always prefer to stay in holiday inns. I have never had a bad experience until now. I picked this one because it was only 1 exit away from the hospital I am working at. From the first impression I should’ve just turned around & left. As soon as I walked in the smell of marijuana was so strong it was nauseating & it lingered all the way up the floors/through the hallways. The room was clean…but there were multiple patch jobs in the bathroom & a huge crack in the shower. The first day or so was ok, so when I found out I needed to extend my stay 1 more night I went ahead & spoke with the front desk about doing so to insure I did not have to check out/in under a new reservation or pack my things to move rooms just for 1 day. I work nights(which requires me to book an extra night I am not even at the hotel because I leave that evening around 5p for work), my 2nd to last day around noon I woke up to maintenance working outside my room in the hall, when I got ready to take a shower I had 0 hot water, I asked them on my way out if whatever they were working on would cause that & they apologized & said yes but it was fixed now. The next day (the day that was added on) I received a knock on the door again around noon that was maintenance to work on the door handle. Shortly after I had a call from the front desk saying that I was passed check out time & needed to leave. I explained the situation that I had added a night & was assured when I did so that it would roll together, she said no I had to check out & back in. So I go down to the front desk where I am told that I do not have a reservation for that night & they were sold out so I had to leave. Turned out a night wasn’t added but I had been double booked for my original last night. They agreed to give me time to shower & pack my things. Go to take a shower…no hot water AGAIN. I had such high hopes for this location due to the proximity to my job but needless to say I will never step foot in this establishment again
• VG

  Victor Gray

  Mar 24, 2026
  5.0
  The hotel staff was very friendly and accommodating. The facility was clean and well kept. Jessica and Shay made sure this was a pleasant visit that I would be returning to stay in the future.
• IJ

  Isha Jackson

  Mar 18, 2026
  5.0
  Absolutely wonderful! Friendly staff, secluded location, functional room
• TH

  Tyler Hensley

  Mar 10, 2026
  1.0
  I stayed here for 3 days on business for a training course my employer sent me for. Not much good or bad to say regarding the stay itself. However on my 3 hour trip home I began to feel itchy on my abdomen and back. By the time I arrived home I noticed some small red marks on my abdomen and my wife saw a few on my back. Within 24 hours what started as feeling itchy began to not only itch but burn/hurt. Spots grew into welts and the pictures speak for themselves. I contacted the hotel the next day and was told “we didn’t find anything in the room”. Obviously that’s what would be said regardless. I can’t even take a hot shower 6 days later. View the pics and decide for yourself if you want to stay here, I never will again.
• MC

  Marco Antonio Gallo Callejas

  Feb 21, 2026
  2.0
  The breakfast service was terrible. The woman who served us was rude, and the food was awful. It tasted like they'd cooked it all with old oil.

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