Hotel Indigo Kansas City – the Crossroads by IHG

Reviews

• EE

  eazyypz

  5 days ago
  1.0
  Literally put my wife and I in a room with a door that doesn't close and acted surprised and put off when I asked for a room change. WHY are we putting ANYONE in a hotel room with a door that doesn't close. If I wanted to stay at a Motel 6 I would!
• DC

  Dante Chavez

  Feb 24, 2026
  5.0
  Great staff here - enjoyed our stay in the crossroads. Enjoyed a drink at the bar too. Unique rooms and fun rooms.
• S0

  Stonehands 024

  Feb 18, 2026
  3.0
  The room was nice. Large and quiet. Great for what I needed after a long day. The front desk personnel were great and supportive. Nice sized bar in the lobby. But they don't serve meals. They did say they served breakfast, but never saw anyone there eating food. The company I was there to support purchased daily "grab and go" breakfast coupons to pickup breakfast going out the door. Ok, now I stay at 3-4 start hotels an average of 150 nights a year, and had breakfasts and "grab n gos" at many of these hotels. But I was surprised when I turned in my breakfast ticket the first morning and got a small brown bag. Inside was an orange capri sun, an orange and a mini chewy granola bar. This was snack food I used to give to my grandkids in elementary school. Anyway, my high hopes for at least a breakfast sandwich or burrito was destroyed. I only used 1 of the 4 breakfast tickets as I found this a waste of time and effort. After this, I had to get up earlier, and travel far to find breakfast before starting each long workday. Lastly... this Hotel Indigo is within a short distance with another Hotel Indigo. Since this Hotel Indigo doesn't serve food, I had to resort to food delivery. Several times the driver took my food to the other Hotel Indigo, after telling them which Hotel Indigo I was staying. Aside from that, the valet process was a pretty good service. For a place to sleep and rest, I would stay here again. But as an overall place to stay if on a business trip with the lack of food, most likely never again. At the end of a long day I like going down to the lobby for a drink and a meal. Can't get that here.
• AS

  Ann Schreck

  Jan 21, 2026
  4.0
  The hotel has beautiful rooms that were well-designed and very comfortable. The blackout blinds were great. I enjoyed my stay. The staff was attentive and helpful. The gym was clean and modern. A few things to keep in mind: -Only two options for parking - on the street or $28/night valet. -Despite claiming to have an onsite restaurant, they only offer breakfast and nothing after that. The bar doesn’t offer any food at all. -Easy walk to Union Station and other notable attractions. -There is train noise, but easy to cover with the fan on low. Other than that, it was quiet. -Surprisingly simple entertainment options - fairly basic satellite channels, but no streaming services offered.
• MH

  Mallory Huff

  Jan 16, 2026
  5.0
  I stay here each time I visit KC for work. The staff and cleanliness are top notch! I do think some rooms are ready for a refresh, but I expect they’ll be on top of it soon. Location is key, as I can always find street parking for free (or valet through hotel for safe keeping). It’s walking distance to so many good restaurants, coffee shops and bar locations. But if you want to stay in, the bartender at this hotel has been here every single time I’ve checked in over the last 5 years, no matter the night - he knows his stuff. I should add that the beds are comfy and clean, with 4 pillows of varying density. The bathroom is spacious, and the tv has options beyond local guide. The cleaning staff is also super friendly and hardworking. I just have too many good things to say about this place… it’s my home away from home!

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