Hotel Indigo Kansas City – the Crossroads by IHG

Reviews

• KD

  Kendra Delashmutt

  5 days ago
  5.0
  We reserved a room block at the Crossroads location for the weekend of our daughter's wedding. Amy helped us arrange everything from the block to handing out check-in gifts to arranging a courtesy shuttle to the chapel the day of the wedding. She was amazing and thanks to her, everything was perfect. We would highly recommend Hotel Indigo Crossroads for all your lodging needs while in KC!
• MS

  Megan Schiller

  Oct 29, 2025
  5.0
  A lovely experience very conveniently located
• MM

  Michelle

  Oct 26, 2025
  3.0
  I’ve stayed at this hotel enough times in the past couple of years to recognize that the service has gone way down. I called a couple times before my stay to coordinate early check in, and despite having “status” with them, they seemed annoyed I was asking and uninterested in helping. They just stated the standard answer of “we won’t know until the day of”. I know that’s the policy, but at other hotels, I receive much friendlier customer service personnel ready to help. Check in guy seemed the same- unfriendly and uninterested (the older African American gentleman was VERY nice though!). At breakfast the next day we waited 30min to be given menus and served. When we finally went up to waitress to see what was going on, she was just on phone in the back. Overcharged for parking from what we were verbally told at front desk. As always though, I love the location right in the crossroads and the main bed was very comfortable. Pull out couch was extremely UNcomfortable though.
• SD

  Soy Dora

  Oct 2, 2025
  3.0
  Location is im a really raggedy area. For $200 a night this hotel is not worth it, rooms smell weird, doesn't have minibar or microwave. I've stayed at a lot of international hotels and for $200-$300 a night, there's a standard i expect from a hotel. They did not meet those standards . Additionally, they barely have food, their restaurant and bars open and close super early. Again, for $200 a night your service should be better . You are charging international airport hotel prices but acting like a motel. I brought my boyfriend here for his birthday since he wanted to visit KC and regretted it, I should have taken him to Miami or somewhere else.
• GR

  Gracey Routh

  Sep 7, 2025
  2.0
  The entire online presence of this hotel is so misleading. Their website clearly says parking is included but if you want to valet it’s $30/ day, otherwise you can park only on the street. They also have a “restaurant” but they only serve breakfast from 7am-11am and no other meals or room service. Even though their website clearly shows a lunch and dinner menu. When I asked the front desk about this they looked at me confused and said they “think they haven’t done that since the pandemic”… which was 5 years ago. They also have an “art gallery which included completely empty walls and two random chairs being stored in there. We booked a suite (there are two different layouts shown on the website) but you can’t choose which one you want. When I talked to the front desk upon check in, they said the other version was already booked and they only have one like it. I typically don’t care about having a place to hang my clothes up when traveling, but it wasn’t even an option in our room. Literally no hangers or closet. All of the fixtures in the bathroom were loose/ ill fitting like they were about to fall off the wall and one of the shower doors barely moved and had screws missing. Overall the hotel was clean and the bed was comfortable, but there was no customer service or literally any of the amenities we wanted- the reason we chose this hotel. At check in they also charged us an additional $117 that they said was for incidentals and would be refunded but when booking online we chose the option to pay for everything ahead of time and we assumed that would also be part of that price. For $600+, I will never stay at one of these again.

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