Business Details
About
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Welcome to the Holiday Inn Express & Suites Kansas City Airport Hotel!
The Hotel is Nestled off I-29, the Holiday Inn Express and Suites Kansas City Airport hotel is only 4 miles away from the Kansas City International Airport (MCI) and offers shuttle service.
Conveniently accessible to all that Kansas City has to offer, our hotel is the perfect location to Kansas City’s attractions and destination areas. The Zona Rosa Shopping and Entertainment District is 1 mile south. Downtown Kansas City is only a 15-minute drive including the Power & Light District, T-Mobile Center, Kauffman Center and the Convention Center. Plus, the hotel is a short drive to the KCI Expo Center, Worlds of Fun, Kauffman Stadium, Arrowhead Stadium, the Kansas City Zoo and the Kansas Speedway.
Try your luck at a variety of area casinos, take in the arts with our local theaters and museums or simply get a taste of the area's famous BBQ.
Whether in town for business or pleasure, our hotel offers modern comfort with a feeling of home. Start your day with a complimentary hot breakfast and enjoy a plethora of nicely appointed amenities including wired and wireless high-speed Internet, microwaves and refrigerators in all guestrooms. The hotel is equipped with an Indoor Heated Pool, Fitness Center, Business Center, Guest Laundry, and meeting spaces.
Location
Holiday Inn Express & Suites Kansas City Airport by IHG
9550 NW Polo Drive, Kansas City, MO
64153, United States
Hours
Reviews
4.1
948 reviews
5 stars
491
4 stars
258
3 stars
73
2 stars
48
1 star
78
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Several customers reported unsatisfactory cleanliness in rooms, including dirty bathrooms and unclean bedding.
Staff Performance
While many reviews praised the friendliness and helpfulness of the staff, there were notable complaints about rudeness and lack of assistance during issues.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it underwhelming and lacking variety.
Room Conditions
Guests expressed dissatisfaction with room conditions, including issues with air conditioning, noise levels, and outdated facilities.
Customer Service
There were significant complaints regarding customer service, particularly in handling reservations, refunds, and maintenance issues.
- RPRandy PottsNov 14, 20255.0Amazing staff and clean rooms
- JAJay A.Nov 13, 20255.0My whole experience here was pleasant. Check-in was fast, all the staff were friendly and hotel was very clean. The location is great for airport travel or 20 minute drive to downtown. Their breakfast options are above average to me. I don't eat pork so the turkey sausage is a plus and omelets instead of powder eggs 😋. This will be my go to stay when traveling to KC going forward.
- AAAleinaNov 10, 20251.0Beds are hard as rocks.
- RCRaj ChettayarNov 9, 20251.0Horrible stay. Room was not what we thought. Bed was rock hard. Dirty room when we checked in. Tried to speak with a manager no one was available. Email in the IHG. Hopefully they will make this stay right
- TBTwo guys in a basementOct 26, 20251.0Our room had not been cleaned properly, the bedding had not been changed, we could tell right when we checked in as the sheets and blankets were extremely wrinkled, we found bugs and hair in both the beds. When I called down to make them aware I was told we would have to come down to get new bedding and change it ourselves as she was the only worker working. When we told the manager the next morning, she said I could email the pictures to her and she would send them over to her manager. We heard back at the end of the week the Regional Director Approved a credit of $35.95. What a joke. Terrible. Would not recommend.
Frequently Asked Questions About Holiday Inn Express & Suites Kansas City Airport by IHG
Does the Holiday Inn Express & Suites Kansas City Airport offer free breakfast?
Yes, the hotel provides a complimentary buffet breakfast to all guests.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas of the hotel.
What are the check-in and check-out times at the hotel?
Check-in time is at 16:00 and check-out time is at 11:00.
Does the hotel provide an airport shuttle service?
Yes, the hotel offers a free airport shuttle service to and from Kansas City International Airport (MCI).
Is the hotel accessible for guests with mobility issues?
Yes, the hotel is mobility accessible and offers accessible parking.
Are pets allowed at the Holiday Inn Express & Suites Kansas City Airport?
No, pets including cats and dogs are not allowed at the hotel.
What fitness amenities are available at the hotel?
The hotel has a free fitness center equipped with an elliptical machine and treadmill.
Are there any nearby shopping and entertainment options close to the hotel?
Yes, the Zona Rosa Shopping and Entertainment District is just 1 mile south of the hotel, offering shopping, dining, and entertainment options.
How can guests travelling via Kansas City International Airport reach the hotel?
Guests can use the free airport shuttle service provided by the hotel, which is only 4 miles from Kansas City International Airport (MCI).
What other hotels are located near the Holiday Inn Express & Suites Kansas City Airport?
Nearby hotels include Home2 Suites by Hilton KCI Airport, Sleep Inn Kansas City International Airport, and Extended Stay America, offering guests various accommodation options close by.