Hilton Kansas City Country Club Plaza

Reviews

• RE

  Ryan Eakes

  6 days ago
  2.0
  Worst “nicer” hotel I’ve stayed at in a while. Front desk attendant was a bit rude. Rooms are dated, which isn’t normally that bad, but the room also smelled faintly like poop. See additional pictures of room condition. Internet wouldn’t work after multiple attempts. Had to call the service desk to get it going. Hallways didn’t have the room number guide when you exit the elevator… so had to do some extra walking. Not a big deal but more of a normal thing you expect to have. Parking is a bit excessive for Kansas City- $34 for anything over 8 hours. Can’t recommend.
• SY

  Sally Yen

  Nov 17, 2025
  5.0
  A beautiful hotel, room was very clean and quiet. The front desk agent Aaron and valet attendant Marco were very professional and friendly, making me feel so welcome. The breakfast and housekeeping were top notch. Highly recommend anyone planning a stay in Kansas City for business or pleasure, because I know I will again.❤️
• SV

  Stacey Vandertook

  Nov 16, 2025
  2.0
  I contacted the hotel to inquire about updating the payment method on my account and to seek clarification regarding a charge that appeared to be more than double my expected stay rate. The demeanor and response from the front desk employee during this call were sufficiently concerning to dissuade me from proceeding with my reservation. As a Hilton employee, I find the imposition of an incidental fee that effectively doubles the cost of my stay to be highly unreasonable. The gentleman's tone and explanation solidified my decision not to stay at this property. What was intended to be a pleasant family getaway was unfortunately altered after a single phone call to this hotel.
• RR

  RDuke

  Nov 13, 2025
  1.0
  Was in town for work, my first time to the area. Location is excellent very close to a lot of eateries and shops, accessible by foot. The hotel itself is a tall structure with a round driveway in front with a third party valet. The check in area and lobby was kind of decent but felt like a sauna like they had the heat cranked the 90°. The front desk is not your typical front desk as there is no office behind the desk. Personnel have to walk out from behind the desk and across the lobby to their office, it's just so not like the Hilton brand. Off of the lobby area was the bar and restaurant. There was only one elevator working for a sold out hotel. I didn't see any quick access to a staircase either. Room was decent, housekeeping was not quite attentive. But they are tasked with doing a lot with little time. ISSUES/CONCERNS: *The hallway on the 16th and 17th floors were about 90 to 95° *The toilet flushing power in the room was so slow to flush and was taking forever to empty the bowl. *The pressure in the shower was minimal at best, even in the full spray setting. I've stayed at Holiday Inns with a better shower head. *There was no body soap in the shower for my first day. *The fitness center was hot almost like a sauna with no moving air. No fans. *The water cooler in the fitness center had no water coming out of it, I had to go back down to the front desk to ask for water which they were nice enough to give me. Broken for 2 full days! *Tried to take the stairs walking down from the 17th floor, to try and access the ground, no signs or anything on where to go in the stairs. *The stairs were barren with no exit sign whatsoever telling you that you had to get off on the third floor.
• AN

  Anna Nguyen

  Oct 28, 2025
  1.0
  Our family stayed here before and had a great experience, but sadly, this time the quality and service have gone downhill. We checked in late at night, and right from the start, it was clear that the front desk staff didn’t care about hospitality. The gentleman who checked us in looked unhappy to be there, spoke rudely, and didn’t even smile once. When I asked about the deposit, I mentioned that the booking app said it was $100, but he insisted it was $200 without offering any explanation—just said, “I don’t know, but it’s $200.” That’s not the professionalism I expect from a Hilton property. We were also charged for three days of parking, which wasn’t clearly communicated. After a long day of traveling, all we wanted was to rest, but things only got worse once we reached our room. The room was extremely hot and stuffy, clearly not prepared for guests. The air conditioning wasn’t working properly, and the room had a bad odor. The sliding door between the bedroom and bathroom barely worked—it took all my strength to close it. Then the bath faucet wouldn’t turn on, and my daughter couldn’t even take a shower. It felt more like staying in an abandoned cabin than in a Hilton. The next morning, I went to the front desk to request a room change. Instead of helping immediately, the lady told me to go back to my room and wait for maintenance. When the maintenance person arrived, he looked at the problem for about ten seconds and said, “Sorry, I can’t fix this.” That was it. Only after that did they finally agree to change our room. Unfortunately, the new room wasn’t much better—the bathroom was dirty, and the hallway looked poorly maintained. No housekeeping service unless you specifically ask for it. For the price we paid, it felt more like a budget motel than a Hilton hotel. Message to the Management: Hilton is known for quality and professionalism, but this location is falling short of that reputation. If you want guests to return, please: Train your front desk staff to welcome guests warmly and communicate policies clearly. Inspect rooms before check-in to ensure they’re clean, cool, and everything works properly. Focus on maintenance and cleanliness instead of just appearances in the lobby. Empower staff to solve guest problems quickly rather than passing responsibility around. A hotel that looks nice from the outside means nothing if the inside doesn’t match in service and comfort.

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