Hilton Kansas City Country Club Plaza

Reviews

• CA

  Case A

  Feb 23, 2026
  3.0
  Stay was nice. I was ready to give 4 stars for service, comfort, and convenience with some small issues (bathroom not thoroughly cleaned, stains on carpet, etc.) We made a reservation for two rooms. When we arrived, each couple gave their own card for the deposit on their room. Initial payment included the full cost of one room plus $300 for the deposit. We checked out and the next day I noticed I had been charged twice, once for our room and once for our friends' room. When I called to ask for clarification, it was confirmed they had charged me for both rooms separately and I was advised to sort out the payment myself.
• TA

  Taylor Amick

  Feb 19, 2026
  5.0
  Nice place for cocktails as a hotel bar they have lot of options and nice cocktails, shout-out for bartender mimo for always accommodating me and make my stay nicer.
• MM

  Monica Moore

  Feb 15, 2026
  5.0
  I had a 5 star experience this past weekend. I must say I was reluctant to book this hotel due to the unfavorable reviews. However, the hotel exceeded my expectations. The front desk attendant (Lex) was super pleasant and the rooms were upgraded, spacious and clean. The hotel was also walking distance to restaurants and stores which was a plus!
• AC

  Amy Cook

  Feb 1, 2026
  5.0
  I’ve been going through cancer treatment in KC since May of ‘25 and the Hilton @ Country Club Plaza is our favorite place to stay! Simone at the bar keeps us coming back! Always enjoy talking with her! We absolutely love her and her sense of humor! Simone has become a very good friend after all our visits and feel she is a great benefit to the establishment! Also always enjoy talking with Liz! And our favorite valet is Marcus who is a phenomenal artist! Be sure and ask to see his drawings! Everybody here is absolutely amazing!
• TV

  Tammy Vietti

  Jan 31, 2026
  1.0
  Absolutely the worst customer service I have ever experienced for a Hilton. Was not acknowledged as a Hilton Gold member, which I can live with. Charged $100 per night for incidentals. Asked if we were valet parking, but not explained that it was not part of the hotel. No room service due to being short staffed. No one in the dining room answered to let us know, had to call the front desk. Couldn’t get our car, which we valet parked, without putting a credit card number in their app. When I went to the front desk to talk to someone about all of this, I was met with the rudest front desk person I’ve ever encountered in a 4-star Hilton hotel. When I spoke to a manager, I asked for the Gm to call me. Never heard anything. I asked for the front desk girl’s name, she wouldn’t give it to me. BOOK ANYWHERE BUT HERE. Not worth one penny of the price we paid.