Hampton Inn & Suites Kansas City Downtown Crossroads

Reviews

• KW

  Kiersten Whitsell

  Jan 3, 2026
  3.0
  Beware! If you stay here your car may get broken into. We stayed at this hotel for the easy access to the T mobile center for a concert. It was an easy walk, the room was great and the breakfast was good. However the parking situation is TERRIBLE. you have to park in a lot that is not owned by the hotel adjacent to the hotel. You are given a "parking pass" that states that the hotel is not responsible for any damages to your vehicle. From the get go this did not give me an easy feeling so I made sure to take anything valuable out of our vehicle. Low and behold the next morning a couple in the elevator told us that 12 vehicles had been broken into the night before. We were not exited for the trip out to our vehicle to see if we were one of the unlucky few. Fortunately we were not especially since it was in the negative temperatures, but there were soooo many vehicles with their windows busted out. It was a sad sight to see. Obviously the hotel cannot control this but they could purchase their own lot and gate it in. For the price we paid for a single night stay that shouldn't be a concern. For that reason I don't think we'd stay there again, it's not worth the risk.
• EJ

  Elizabeth Jones-Boswell

  Jan 3, 2026
  2.0
  We had no housekeeping the entire 4 days. In fact, we emptied our own trash. The rooms need a definite upgrade. Our shower had pink mold growing in it ant ceiling was torn. There was no hand sanitizer in the gym and the wipes were pretty dry. I let housekeeping know and nothing happened. The front desk service was very good and John was excellent.
• BP

  Blacktimus prime

  Dec 28, 2025
  5.0
  I slept in it for free every night before anyone ever stepped in it...lol
• SH

  Shanda Hill

  Dec 21, 2025
  1.0
  Unethical, Unresponsive, and Unacceptable Treatment We booked and paid in full for a room at Hampton Inn & Suites Kansas City Downtown Crossroads for my 19-year-old son, who was traveling for government work. He drove nearly two hours to this hotel, only to be refused check-in solely because of his age. If this hotel enforces a 21+ policy, it should be clearly disclosed before taking payment. Instead, they accepted the reservation and our money, then turned him away at the desk. Despite denying him the room entirely, the hotel kept the money and has ignored every attempt to contact management for a refund. No response. No explanation. No accountability. Turning away a government employee on official work travel, leaving him stranded after a long drive, and still charging for the room is completely unacceptable. Charging for a service you refuse to provide is unethical, plain and simple. I strongly advise anyone booking here to reconsider unless you’re willing to risk paying for a room you may never be allowed to use.
• OR

  oil soaked rag

  Dec 2, 2025
  5.0
  We spent two nights in the standard King room. The hotel was extremely clean (I'm talking, your socks stay clean on the carpet even) and I liked the layout of the room, with the bed facing the window. The AC/heat worked perfectly, the shower was great, and parking was easy once you knew what you were doing. I attached a pic of where to park (after you get your parking pass!) and where the entrance is, since it's not on the main street.

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